Can I recover files from Window.old?

Microsoft Windows 7 professional - upgra...
June 10, 2011 at 18:22:51
Specs: Windows 7, Quad Core i7 12 giggs

I purchased a new Dell XPS 8300 in April 2011 and had issues with the mouse and keyboard freezing soon after boot up. The freezes would last about 30 to 40 seconds. The system processor is Intel core i7-2600 (8mb Cache, 3.4GHz, the ram is 12 gigs DDR SDRAM at 1333Mhz of ram and a 2tb drive. The OS is Windows 7 professional. Last Saturday night, 06/04/11, the Dell tech had me do a system restore and then told me Dell would contact me the next day to help me install the drivers. Dell never called so I had to call them back and spent over two hours reinstalling the drivers, etc. When the tech said he was done I asked him what about the Office 2010 Starter package dell bundled? He said once you do a system restore, whatever dell bundled is gone. I spoke to his supervisor and was told the same. Well, I sent Dell a 4 page letter that gave names, etc! Anyway, I am totally disgusted with their tech support as this was an on going issue from the beginning. I can't begin to tell you how many calls I made to Dell since I had the system for the freezing mouse and keyboard. So here I am asking for help. I noticed a folder called Windows.old and am wondering if I can recover the apps that Dell bundled from that folder?

Thanks so much!

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June 11, 2011 at 06:24:47
That's very frustrating. Did the system restore fix the problem? The windows.old wouldn't contain any software. It would replace a previously corrupt file of the same name. Anyhow if you want a free office program that does the same thing, check out for a free download of the program.

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June 11, 2011 at 07:24:06
The Windows.old folder should contain copies of c:\Users, c:\Windows and c:\Program Files from the previous installation but in reality only the 'Users' folder is of any use - If you want to waste a few hours you could experiment by copying the relevant Program Files Folders over and see what error messages you get about missing files (which should be in the Windows.old\windows folder), but it's a very hit & miss process. As grasshopper says, try OpenOffice if you need an Office Suite.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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June 11, 2011 at 10:18:39
Didn't your Dell come with a set of restore disks? If so, aren't the value added programs on that disk?

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June 11, 2011 at 14:39:31

Thanks to all for your replies. The disks didn't have the bundled apps. So far, the mouse and keyboard is not freezing. I hope no other issues new or the same ones arise. The supervisor at Dell pretty much said as soon as I did the system restore, it was removed from the system and cannot be installed again. He then said, "Sorry about that!" in not a nice comfortable tone. He went on to say that Microsoft charges a very expensive license fee for the Office 2010 starter and Dell would not absorb it to go ahead and re-install it on my machine. He didn't want to hear it that it was a Dell tech support rep who suggested I do the system restore. I guess I can buy office but the starter package suited me fine for what I use it for. I might have to look at What I find troublesome is that it is a brnad new system and the reason I went with Dell was due to reputation and service. I feel like they don't care. I apologize for bashing them but I feel I have to vent. Thanks so much for everyone's help!

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June 12, 2011 at 19:35:05
Openoffice works fine for me and it is free and you can save in the more universal MS office formats if you like. If you have or know someone well, know that MS Office Home and Student edition includes a license for installing on up to 3 different machines so it is not as expensive that way BUT make sure you write down the long number given after you complete the install in case you need to reinstall after a crash/repair.

You have to be a little bit crazy to keep you from going insane.

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June 13, 2011 at 04:37:17

I was curious about Office 10 starter so I did a little searching. Below are three links with an excerpt from the first link in between.

Unless I am misunderstanding what I am reading Microsoft REQUIRES the suite to be included in he recovery tools of an OEM computer.

I suggest you contact Microsoft and explain what happened. I also suggest you were still undecided if you were going to upgrade to a full version of Office 10 or not.

Very interesting read. Seems as though the starter version is ad supported, which means it may not cost the manufacturer anything.

Hard Disk Drive Recovery Solution with Windows 7

Hard drive recovery is a requirement for distributing Office Starter 2010 . A hard-disk-based recovery solution enables Windows 7 to automatically recover from most known causes for unbootable systems as a result of loss or corruption of files. Using the Windows OPK, you can create this solution with Windows Recovery Environment (Windows RE).

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