BSOD (0x0000009c) when playing online video

July 10, 2011 at 12:38:23
Specs: Windows 7, Intel(R) Core(TM) i3-2310M @ 2.1GHz, 6.00GB RAM
Hi I'm a complete beginner with all things computer related so would appreciate if any advice could be put in th simplest way humanly possible lol - I literally know only the very basics.

I'm gettin a BSOD error every time I attempt to play an online video clip (such as on Youtube etc) on my laptop. However I am able to play DVDs etc offlibne on Windows Media Player.

The code for the STOP error is 0x0000009C.
My laptop is not overheating while running the program and I do not think that the error is due to 'overclocking' as the video clips did run in the past.
I have run System Restore but for some reason my computer deleted the restore points prior to when the error took place. i have run various antivirus software which has all come up clean.
I also ran the sfc /scannow command prompt which did not find any errors.

Laptop Spec
Model: Aspire 5750
Processor: Intel(R) Core(TM) i3-2310M CPU @2.1GHz
Installed Memory (RAM): 6.00GB (5.85GB usable)
System Type: 64-bit operating system
Display Adapter: Intel(R) HD Graphics Family

Thanks very much and I'm aware I've probably left loads of info out but let me know what you guys need and I'll try and find it.


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#1
July 10, 2011 at 12:44:59
I also forgot to mention that I can play online video in Safe Mode (with Networking)

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#2
July 10, 2011 at 19:04:15
Seems like a hardware issue:
http://support.microsoft.com/kb/329284

Although the above is for XP I would have thought it applied generally for Win7 too. Overclocking is mentioned, so is RAM.

Always pop back and let us know the outcome - thanks


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#3
July 13, 2011 at 12:46:19
In fairness I think BSOD's generally are about 50-50 hardware or drivers. It's deciding which fork in the road to go down that causes the difficulty. This particular error looked more like hardware to me but I could be wrong of-course.

Always pop back and let us know the outcome - thanks


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