Blueray DVD drive does not recognise cd or dvd disc

January 25, 2012 at 18:51:01
Specs: Windows 7
I own a hp pavilion dv7-4177nr Entertainment Notebook after a update the blueray dvd drive stop recognised any disc it says no disc if you click on this drive it eject the disc,tried restoring to a a time when everything workrd fine ,still dosent work, restored back to out of the box or factory setting still its doing the same please help

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January 26, 2012 at 00:11:11
Could be hardware fault. First, use a laser head cleaning disk that is commercially available in the market. If still no go, then please have a look at this MS KB Article. After a factory-restore, this may not be meaninful, though.

Still no solution, contact the dealer for a warranty or chargeable repair or replacement.


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January 26, 2012 at 14:08:37
What do you mean update? Did you try to mess with the drive firmware by taking region off or such?

A Pit Bull is like a gun you can pet.

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