Solved Blue Screen when disonnecting/connecting to wifi/internet

Micro-star international Microstar gx660...
September 13, 2014 at 11:47:59
Specs: Windows 7 Home Premium 64-bit, Intel Core i7 / 8GB
Hi guys,

I've been experiencing blue screen for a very short while, it usually happens when I do something related to wifi (such as connecting to a new network) or when I disconnect the ethernet cable.

It happened today as well, here is the dmp file. http://www45.zippyshare.com/v/44219...

Any ideas on what to do?

Thanks guys.

message edited by Cyrus1


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✔ Best Answer
September 13, 2014 at 23:36:50
Are you using a VPN connection?

I think a network adapter driver is the problem here.

I had this problem with poorly written network adapters in the past.



#1
September 13, 2014 at 14:29:38
Looks like there's a problem with Bitdefender firewall. I'd suggest using Windows' built in.
7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800168da97, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS:  0000000000000010 

CURRENT_IRQL:  2

FAULTING_IP: 
bdfndisf6+ba97
fffff880`0168da97 488b14ca        mov     rdx,qword ptr [rdx+rcx*8]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  openvpn.exe

TRAP_FRAME:  fffff8800ca9eeb0 -- (.trap 0xfffff8800ca9eeb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fe00000000000000 rbx=0000000000000000 rcx=0000000000000002
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800168da97 rsp=fffff8800ca9f040 rbp=fffff8800ca9f188
 r8=fffffa8006bddc20  r9=0000000000000001 r10=fffff88001695d00
r11=000000000000cb34 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
bdfndisf6+0xba97:
fffff880`0168da97 488b14ca        mov     rdx,qword ptr [rdx+rcx*8] ds:0001:00000000`00000010=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003add169 to fffff80003addbc0

STACK_TEXT:  
fffff880`0ca9ed68 fffff800`03add169 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0ca9ed70 fffff800`03adbde0 : fffffa80`0b429000 fffff880`01e3f5c4 00000000`000005ea fffffa80`06bddc20 : nt!KiBugCheckDispatch+0x69
fffff880`0ca9eeb0 fffff880`0168da97 : 00000000`00000000 fffffa80`0b42b010 fffffa80`0b429000 fffff880`01e3db77 : nt!KiPageFault+0x260
fffff880`0ca9f040 00000000`00000000 : fffffa80`0b42b010 fffffa80`0b429000 fffff880`01e3db77 000005c8`00000000 : bdfndisf6+0xba97


STACK_COMMAND:  kb

FOLLOWUP_IP: 
bdfndisf6+ba97
fffff880`0168da97 488b14ca        mov     rdx,qword ptr [rdx+rcx*8]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  bdfndisf6+ba97

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bdfndisf6

IMAGE_NAME:  bdfndisf6.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52837ab3

FAILURE_BUCKET_ID:  X64_0xD1_bdfndisf6+ba97

BUCKET_ID:  X64_0xD1_bdfndisf6+ba97

Followup: MachineOwner
---------

7: kd> lmvm bdfndisf6
start             end                 module name
fffff880`01682000 fffff880`016ae000   bdfndisf6 T (no symbols)           
    Loaded symbol image file: bdfndisf6.sys
    Image path: \??\c:\program files\common files\bitdefender\bitdefender firewall\bdfndisf6.sys
    Image name: bdfndisf6.sys
    Timestamp:        Wed Nov 13 08:12:19 2013 (52837AB3)
    CheckSum:         00016FF5
    ImageSize:        0002C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

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#2
September 13, 2014 at 15:32:08
Thanks for your reply, I appreciate it. So once I disable BitDefender firewall it will be solved?

message edited by Cyrus1


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#3
September 13, 2014 at 17:09:57
Uninstall would be my recommendation, and there are no assurances in this business.

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#4
September 13, 2014 at 17:12:24
"So once I disable BitDefender firewall it will be solved?"

I doubt anyone will be able to be "that" certain but it is worth trying for a while to see if the issue then stays away. If it does then you will know BitDefender was the culprit. In the meantime the Windows firewall is quite adequate.

Always pop back and let us know the outcome - thanks


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#5
September 13, 2014 at 23:36:50
✔ Best Answer
Are you using a VPN connection?

I think a network adapter driver is the problem here.

I had this problem with poorly written network adapters in the past.


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#6
September 14, 2014 at 02:21:54
Thank you for your replies, I really appreciate it guys!

I've uninstalled BitDefender now and I hope that will solve things.

sluc, I am using a VPN connection (Private Internet Access), how would I go about solving a network adapter driver? Cheers

message edited by Cyrus1


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#7
September 14, 2014 at 08:16:17
Please let us know if the problem stays away or comes back. Thx.

Always pop back and let us know the outcome - thanks


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#8
November 2, 2014 at 01:44:04
Hi guys,

Funnily enough it isn't Bitdefender this time, it's actually my VPN's network adapter driver.

I don't know how to fix it. I've contacted Private Internet Access but have had no reply since. Any suggestions guys?

message edited by Cyrus1


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#9
November 2, 2014 at 02:22:02
"I don't know how to fix it"
Have you uninstalled it in Device Manager, rebooted & made sure it is working?

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#10
November 17, 2014 at 08:21:13
Sorry I meant that I don't know how to fix the driver, because I'm using the VPN almost everyday. How can I go about it without uninstalling?

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#11
November 17, 2014 at 09:38:51
Try the suggestion in #9. This is not an uninstall in the usual sense of the word provided that you do it from "Device Manager". It just unlinks the driver software from the device, then when you restart the computer it "finds new hardware" and creates the link afresh.

Always pop back and let us know the outcome - thanks


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