Solved Blue Screen Stop 0x0000007E in Windows 7

December 13, 2015 at 09:50:59
Specs: Windows 7
I have a friend whose netbook is having an issue. I'm at her house now, but I will be going home soon. I will be back over to help her tomorrow. Her netbook sometimes has a message that pops up that says that the computer recovered from an error, which it said was 10000007e Bccode. Problem Event Name Blue Screen. I looked up how to turn off automatic restarts so that it would show a blue screen the next time it happened.

The computer couldn't restart, which happened before. It had to try to fix the problem and use system restore. After it did that, it was fine until the blue screen came up again.

The computer turned off and on fine a couple times, and then the blue screen appeared when I turned on the computer.

Again, the computer said it couldn't start and needed to fix problems. It had to use system restore again to get it to start.


This is the blue screen error that I get:

Stop: 0x0000007E (0xc0000005, 0x86c6688E, 0x87A97B4C, 0x87A97730)

ndis.sys - address 86c6688E base at 860B000, datestamp 561c7b66

dumping physical memory to disk: 100

Her netbook is:
Manufacturer: Acer
Model: AOD270

If someone could please help, I would really appreciate it. Thank you.


See More: Blue Screen Stop 0x0000007E in Windows 7

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#1
December 13, 2015 at 11:00:35
✔ Best Answer
Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Exception 0xc0000005: STATUS_ACCESS_VIOLATION
Offending module ndis.sys: Network stack

Suggestions: Update all network drivers, update / disable any security software / firewalls, run SFC /SCANNOW from an elevated Command Prompt.

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#2
December 13, 2015 at 14:45:19
Another way.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
http://www.lazesoft.com/fix-boot-pr...
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://i.imgur.com/DdozUxq.gif
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#3
December 13, 2015 at 18:01:35
How do I update network drivers?

I can usually get into Windows fine on her computer. The problem is intermittent, and the computer is able to fix itself -- but the problem does repeat.


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Related Solutions

#4
December 13, 2015 at 22:24:14
I'd start at http://us.acer.com/ac/en/US/content...

But then I might look elsewhere, as ACER lists some old drivers, but it's possibly better than what's there now.

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#5
December 16, 2015 at 05:56:28
All right, did that. Let me wait a few more days to see whether or not this fixed the problem.

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#6
December 18, 2015 at 17:02:26
All right, it has been several days now, and I have not gotten any more blue screens, so I think that the issue is probably resolved. Thank you very much for your help!

I not only posted on this tech forum, but I also posted on several others. I received different advice from different forums, and I'm not sure which thing actually resolved the issue, but I believe it is only fair to include the solutions that were offered on other sites, too -- just in case someone else has a similar issue.

Here is a summary of everything that I was asked to do:

1. I was asked to find the minidumps and zip them together and post them on one of the forums

2. I was asked to remove the broadcom device and its driver, and then reinstall it

3. I also was asked to check to make sure other drivers were up to date

4. I was asked to install a hotfix from Microsoft https://support.microsoft.com/en-us...

5. I was asked to test the hard drive using Seagate Seatools (both tests passed)

6. I was asked to run Memtest86+ for three passes, and there were no errors


Things I've done on my own:

1. I ran CHKDSK

2. I had Sophos, which is my friend's antivirus, scan the computer for viruses. It found and fixed one problem, and then gave me a list of 11 spyware/adware programs that I had it clean from her computer.

3. I ran disk defragmenter

4. I updated her Firefox and Google browsers, and I had it update her extensions on Firefox

5. There were some Windows updates that said they were ready to install yesterday, so I installed those


If the issue comes back, I will let you know. Otherwise, consider it resolved.


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#7
December 18, 2015 at 19:56:33
Good to hear it. If I had to bet on the resolution, I'd place my money on the driver update(s), or whatever Sophos did.

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