Blue screen of death

April 28, 2013 at 16:59:02
Specs: Windows 7
I have been getting BSOD since the first day I have received this computer... which is about 1 and 1/2 years ago..... I have replaced EVERYTHING except the RAM and Video card

See More: Blue screen of death

Report •

#1
April 28, 2013 at 19:58:44
Then replace the RAM and Video Card, more likely the RAM... why didn't you return the computer? You should've asked for a replacement.

You've been helped by a 15 year old.


Report •

#2
April 29, 2013 at 06:37:19
Copy & paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choosing or use Image Uploader. Post the link please.

Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP
Startup and Recovery Settings
http://screenshots.leeindy.com/syst...
If the folders are empty > Right click on My Computer and select Properties.
Then select Advanced system settings Tab on the left menu.
Under the Startup and Recovery section, click on Settings.
Make sure "Write an event to the system log" is checked and "Automatically Restart" is unchecked. In the drop down menu under "Write Debugging Information," select Small memory dump (64KB or 128 KB) press OK and OK again.
Now next time the comp has a problem, get the EXACT error message off the screen & see if there is a .dmp file in the Minidump folder.
If it is still empty, repeat the process, but change > Small memory dump to > Kernel memory dump.
How to Enable Kernel Memory Dumps
http://www.mcci.com/mcci-v5/support...
Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.
http://support.microsoft.com/kb/254649

If a .dmp file is produced, upload it to a site of your choice or, use Image Uploader. Give us the link.
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/C1qBB.gif
http://i.imgur.com/wqOKq.gif
http://i.imgur.com/PujnZ.gif


Report •

#3
April 29, 2013 at 12:59:18
Hello, I have done what you have said... here is a file from my latest BS


==================================================
Dump File : 042913-21234-01.dmp
Crash Time : 4/29/2013 3:55:16 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`053a5ff0
Parameter 3 : fffff880`0214e558
Parameter 4 : fffff880`0214ddb0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1e8af
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : dxgmms1.sys+20ff0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042913-21234-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 275,960
==================================================


Report •

Related Solutions

#4
April 29, 2013 at 14:37:08
"Hello, I have done what you have said... here is a file from my latest BS"

Not quite.

From my post #2

"Copy & paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choosing or use Image Uploader. Post the link please"


Report •

#5
April 29, 2013 at 15:21:53
How do i get into my DMP files?

Report •

#6
April 29, 2013 at 15:29:01
Either read my first post

Or,

Do a search on your hard drive for > .dmp


Report •

#7
April 29, 2013 at 15:30:10
Ok I got it but it said I cant transfer this file

Report •

#8
April 29, 2013 at 15:37:25
Right click on it & hit Copy, then Paste it on your desktop.

Report •

#9
April 29, 2013 at 15:41:56
ok
did that I am now uploading it to IMGUR

Report •

#10
April 29, 2013 at 15:45:03
Ok that did not work it said not in the right format

Report •

#11
April 29, 2013 at 15:49:04
It is not an Image, it is a file.

Use load.to

http://i.imgur.com/wqOKq.gif


Report •

#12
April 29, 2013 at 15:52:42
Ok i got it now
but I cant get it to the load.to

Report •

#13
April 29, 2013 at 15:55:05

Report •

#14
April 29, 2013 at 15:56:09
Click on whatever is showing & you get the drop down menu.

Report •

#15
April 29, 2013 at 16:01:13
Try load.to I have never had a problem, the http://rghost.ru/45652264 won't download.

Report •

#16
April 29, 2013 at 16:04:28

Report •

#17
April 29, 2013 at 16:04:46
It does not show the load.to

Report •

#18
April 29, 2013 at 16:08:26

Report •

#19
April 29, 2013 at 16:11:18
I do not have that many

Report •

#20
April 29, 2013 at 16:11:30
Ok, that downloaded, just analyzing now.

Report •

#21
April 29, 2013 at 16:12:33
ok thank you so much

Report •

#22
April 29, 2013 at 16:14:48
"I do not have that many"

http://i.imgur.com/UfMrQIj.gif


Report •

#23
April 29, 2013 at 16:20:35
ok but I do not need to do that anymore because you downloaded the other one

Report •

#24
April 29, 2013 at 16:23:57
"ok but I do not need to do that anymore because you downloaded the other one"
I would keep the program & set it up with load.to as default for files.

Report •

#25
April 29, 2013 at 16:25:44
Here is the full analysis.

* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880053a5ff0, The address that the exception occurred at
Arg3: fffff8800214e558, Exception Record Address
Arg4: fffff8800214ddb0, Context Record Address

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a0
fffff880`053a5ff0 488908 mov qword ptr [rax],rcx

EXCEPTION_RECORD: fffff8800214e558 -- (.exr 0xfffff8800214e558)
ExceptionAddress: fffff880053a5ff0 (dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0x00000000000000a0)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff8800214ddb0 -- (.cxr 0xfffff8800214ddb0)
rax=78fffa80087af2a0 rbx=fffff8a00282d880 rcx=68fffa800841cb60
rdx=fffff8a002be2370 rsi=fffffa8008518f70 rdi=fffffa8008172000
rip=fffff880053a5ff0 rsp=fffff8800214e790 rbp=0000000000000000
r8=fffffa8008518fc0 r9=0000000000000001 r10=0000000000000000
r11=fffffa80081733c8 r12=000000000000000b r13=0000000000000000
r14=fffffa8008606a60 r15=00000000000000b6
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xa0:
fffff880`053a5ff0 488908 mov qword ptr [rax],rcx ds:002b:78fffa80`087af2a0=????????????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cae100
GetUlongFromAddress: unable to read from fffff80002cae1c0
ffffffffffffffff

FOLLOWUP_IP:
dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a0
fffff880`053a5ff0 488908 mov qword ptr [rax],rcx

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from fffff880053a38af to fffff880053a5ff0

STACK_TEXT:
fffff880`0214e790 fffff880`053a38af : 00000000`00000000 fffffa80`08611058 00000000`00000024 fffffa80`08633110 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xa0
fffff880`0214e7d0 fffff880`053bd65d : 00000000`00000000 fffff8a0`02bbef40 fffffa80`00000000 fffffa80`08606a60 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xe1b
fffff880`0214e9a0 fffff880`053bd398 : fffff800`00b96080 fffff880`053bcd00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`0214eb90 fffff880`053bce96 : 00000000`00000000 fffffa80`071bb8f0 00000000`00000080 fffffa80`06cfa410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`0214ebc0 fffff800`02d14ede : 00000000`030842b2 fffffa80`07daeb50 fffffa80`06cdd040 fffffa80`07daeb50 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`0214ec00 fffff800`02a67906 : fffff800`02bf1e80 fffffa80`07daeb50 fffff800`02bffcc0 fffff880`00dd87cb : nt!PspSystemThreadStartup+0x5a
fffff880`0214ec40 00000000`00000000 : fffff880`0214f000 fffff880`02149000 fffff880`0214e540 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME: dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce799c1

STACK_COMMAND: .cxr 0xfffff8800214ddb0 ; kb

FAILURE_BUCKET_ID: X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a0

BUCKET_ID: X64_0x7E_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a0

Followup: MachineOwner
---------


Report •

#26
April 29, 2013 at 16:27:14
Here is the MSDN recommendations.

http://msdn.microsoft.com/en-us/lib...


Report •

#27
April 29, 2013 at 16:28:38
If we can't find the problem using MSDN, more here from google.

https://www.google.com/search?q=SYS...


Report •

#28
April 29, 2013 at 16:30:49
Extract from MSDN.

These actions might prevent an error like this from happening again:

Download and install updates and device drivers for your computer from Windows Update.
Scan your computer for computer viruses.
Check your hard disk for errors.

Lets deal with item 1.
Give me a screenshot of your Device Manager please.


Report •

#29
April 29, 2013 at 16:37:36
how do i do that?

Report •

#30
April 29, 2013 at 16:51:39
I cant find how to Screenshot device manager

Report •

#31
April 29, 2013 at 16:53:35
how to take a screenshot windows 7
http://is.gd/JfOSwy

Use Snipping Tool to capture screen shots in windows 7
http://www.7tutorials.com/how-use-s...
http://www.windows7home.net/use-sni...


Report •

#32
April 29, 2013 at 16:58:50

http://i.imgur.com/cw3Spii.jpg

Report •

#33
April 29, 2013 at 16:59:32
that is device mana

Report •

#34
April 29, 2013 at 17:04:58
Ok, Device Manager looks clean, do a custom scan in Windows Updates & give me a SS of what it shows, including drivers.

Custom Updates.
http://img89.imageshack.us/img89/97...
http://img503.imageshack.us/my.php?...
http://blogs.conchango.com/marlondu...


Report •

#35
April 29, 2013 at 17:08:27
http://i.imgur.com/u00y8on.jpg

Report •

#36
April 29, 2013 at 17:09:00
that is the screen shot the 2 updates are for C++ and bing toolbar

Report •

#37
April 29, 2013 at 17:17:44
Looks good, can I see what is in the 2 optional updates please.

Report •

#38
April 29, 2013 at 17:21:12
Oh nevermind... its just the Bing tool bar

Report •

#39
April 29, 2013 at 17:21:58
ok so I just received another Bluescreen....

Report •

#40
April 29, 2013 at 17:23:09
http://zalil.ru/34475721

Report •

#41
April 29, 2013 at 17:25:55
" I have replaced EVERYTHING except the RAM and Video card"

As you have had the problem long term, did you replace the power supply.

If not, what wattage is it?


Report •

#42
April 29, 2013 at 17:30:40
yes the problem has been long term.... almost 2 years

Report •

#43
April 29, 2013 at 17:34:00
It is 700w atx

Report •

#44
April 29, 2013 at 17:38:49
Ok, lets move onto running chkdsk, copy & paste the contents of the log.

How to Run Disk Check in Vista & Windows 7 (W7)
http://www.winvistaclub.com/f20.html
http://www.sevenforums.com/tutorial...
http://www.howtogeek.com/howto/wind...
Viewing your chkdsk report Windows Vista & Windows 7 (W7)
http://janetalkstech.com/2009/windo...
Viewing the system log for the scan results of Check Disk (Wininit)
http://www.sevenforums.com/tutorial...
Administrative tools - Event viewer - Windows logs - Application - Click on 'source' at the middle top to sort by ascending/ descending order. Locate 'wininit' and click on it to view.


Report •

#45
April 29, 2013 at 17:43:32
how do i chkdsk

Report •

#46
April 29, 2013 at 17:46:42
Ok i got it let it do its chk

Report •

#47
April 29, 2013 at 17:49:07
Log Name: Application
Source: Chkdsk
Date: 4/29/2013 8:47:55 PM
Event ID: 26212
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: VSIWin7HP
Description:
Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
305664 file records processed.

File verification completed.
2428 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
389642 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
305664 file SDs/SIDs processed.

Cleaning up 788 unused index entries from index $SII of file 0x9.
Cleaning up 788 unused index entries from index $SDH of file 0x9.
Cleaning up 788 unused security descriptors.
Security descriptor verification completed.
41990 data files processed.

CHKDSK is verifying Usn Journal...
36263880 USN bytes processed.

Usn Journal verification completed.
The master file table's (MFT) BITMAP attribute is incorrect.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

945936072 KB total disk space.
191555132 KB in 245618 files.
130604 KB in 41991 indexes.
0 KB in bad sectors.
437840 KB in use by the system.
65536 KB occupied by the log file.
753812496 KB available on disk.

4096 bytes in each allocation unit.
236484018 total allocation units on disk.
188453124 allocation units available on disk.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Chkdsk" />
<EventID Qualifiers="0">26212</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-30T00:47:55.000000000Z" />
<EventRecordID>11240</EventRecordID>
<Channel>Application</Channel>
<Computer>VSIWin7HP</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
305664 file records processed.

File verification completed.
2428 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
389642 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
305664 file SDs/SIDs processed.

Cleaning up 788 unused index entries from index $SII of file 0x9.
Cleaning up 788 unused index entries from index $SDH of file 0x9.
Cleaning up 788 unused security descriptors.
Security descriptor verification completed.
41990 data files processed.

CHKDSK is verifying Usn Journal...
36263880 USN bytes processed.

Usn Journal verification completed.
The master file table's (MFT) BITMAP attribute is incorrect.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

945936072 KB total disk space.
191555132 KB in 245618 files.
130604 KB in 41991 indexes.
0 KB in bad sectors.
437840 KB in use by the system.
65536 KB occupied by the log file.
753812496 KB available on disk.

4096 bytes in each allocation unit.
236484018 total allocation units on disk.
188453124 allocation units available on disk.
</Data>
<Binary>00AA04008563040037F1070000000000FF0100002C0000000000000000000000</Binary>
</EventData>
</Event>


Report •

#48
April 29, 2013 at 17:53:00
Extract from log.

Usn Journal verification completed.
The master file table's (MFT) BITMAP attribute is incorrect.
The Volume Bitmap is incorrect.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.


Report •

#49
April 29, 2013 at 17:54:35
what will correcting them do?

Report •

#50
April 29, 2013 at 17:57:28
"what will correcting them do?"
No idea.

Report •

#51
April 29, 2013 at 17:58:10
And do i right it CHKDSK /f

Report •

#52
April 29, 2013 at 17:58:42
write* sorry bout that

Report •

#53
April 29, 2013 at 18:19:58
I am here, where are you please.

http://www.timeanddate.com/worldclo...


Report •

#54
April 29, 2013 at 18:46:29
why what do you mean?

Report •

#55
April 30, 2013 at 06:58:38
This is long thread so forgive me if I've skimmed, but you say you have not replaced the video card? I would suggest doing that.

How To Ask Questions The Smart Way


Report •

#56
April 30, 2013 at 12:44:03
why the video card? can you tell me what is most likely wrong?

Report •

#57
April 30, 2013 at 14:24:28
The crash occurred in dxgmms1.sys, which is part of the graphics system, so I suspect thee possibilities:
1) Video card is bad
2) RAM is bad
3) You're overclocking

If you have an on-board video card, it's easy to test by removing your ATi card. If the problems go away, you have your culprit. If not, let the memory test run over the night.

How To Ask Questions The Smart Way


Report •

#58
April 30, 2013 at 15:03:01
what is a memory test?


Report •

#59
April 30, 2013 at 15:11:16
It tests a machine's memory. http://windows.microsoft.com/en-us/...

How To Ask Questions The Smart Way


Report •

#60
May 1, 2013 at 05:35:22
hi,
can you please specify me the configuration of your system that would be really helpful.

Report •

Ask Question