Solved black space on sides of display

June 10, 2012 at 16:29:15
Specs: Windows 7 64 bit home premium
I recently purchased an Acer 23.6"widescreen LCD monitor (G245HQ) for my HP Pavilion that is running Windows 7 Home Premium 64 bit. I was previously using an old 19" monitor that was not a widescreen.

After installing the monitor, I found that the width of the display was smaller than the screen by about 1.5". There is black space on either side. Vertically, the display fills up the screen. I'm getting a diagonal picture of approx. 22.3".

I'm using the recommended (native?) resolution of 1920 x 1080. I contacted both Acer and HP tech support, and after about 4 hours, neither could offer a reason or a solution. We updated the drivers for both the monitor and the video card, but that did not help. In the onscreen menu settings for the monitor, you can adjust the display by moving it up, down, left, or right, but you can't "stretch" it to fit the size of the screen like I have been able to do with some monitors.

I hate losing some of the size of the display after I spent the extra money for a larger screen.

Does anyone have any ideas?

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June 10, 2012 at 17:05:58
✔ Best Answer
Your display is a 16:9 TV ratio. Wide screen computer monitors are 16:10 ratio. I would guess that is your issue.

Is the banding always present no matter what you are viewing?

What output port are you using from your graphics card/chip?

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June 10, 2012 at 19:59:28
Thanks for the quick reply. Yes, the black banding is there no matter what (but I only started using it today). I'm using the D-sub (blue) output port. Should I use the DVI cable and ports?

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June 10, 2012 at 20:06:28
OMG, four hours of tech support chat and nobody asked me which cable I was using. I switched to the DVI cable and now my display fits the screen.

Thanks for your help.

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June 11, 2012 at 05:41:42
Glad I was able to help.

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