Black screen only on start up,windows boots fine ACER AOD255

August 24, 2014 at 17:10:26
Specs: Windows 7, Intel Atom 1.6ghz/ 1gigs
Acer Aspire One D255E
Windows 7 Ultimate
Intel GMA 3150
1GB RAM, 1.6 ghz CPU

My above mentioned netbook starts with a black screen without even Acer logo or bios information, it remains black for a while until windows welcome screen appear, then every thing comes to normal until next start up,
I had done several inspections in windows setting and it normally shows two monitors with Generic Non PnP Monitor label while actually there is no external monitor connected to its vga port,

is this a bios problem? coz bios update did nothing, p[liz help me,

thanks in advance


See More: Black screen only on start up,windows boots fine ACER AOD255

Report •

#1
August 24, 2014 at 17:33:07
I would suspect a hardware fault in the video controller which
goes away when it warms up or when Windows does a video
reset during boot. Not easy to fix.

-- Jeff, in Minneapolis


Report •

#2
August 24, 2014 at 20:29:38
Can you get into bios setup? There may be an option there to set the bootup screen. I wouldn't expect one of the option to be 'blank' but often you can toggle between logo and diagnostic screen. If you can get into bios setup and it has that option try changing it whatever it's not currently at.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


Report •

#3
August 24, 2014 at 23:17:31
In the Bios, it may be called > Splash screen.

Report •

Related Solutions

#4
August 25, 2014 at 11:21:03
Thanks for a respond, but actually i can not enter the bios, btw before this issue i was entering the bios often, but never seen that booting screen option, as this insydeh20 bios manufactures did NOT put any of hardware changing options (like usb, keyboard or display) in the bios menu,

do i have to edit the VBIOS to solve this problem, or it is not associated with vbios.

also through Phoenix edid designer it always give an error INVALID EDID whenever i try to extract my display edid from registry,
are these issues relates to my black screen?


Report •

#5
August 25, 2014 at 22:18:02
Hard to tell if the 'invalid EDID' is related but I suppose a hardware problem might result in windows not getting the information it needs and then giving that error.

I was working on another thread a month or so ago where the person was having a problem with that bios. It wasn't resolved but I did come to realize those bios' have limited options.

You've done the bios upgrade and that didn't help. I don't think there's much else that can be done outside of a repair shop.

When you boot up can you access the windows boot menu via the F8 key? Possibly the video adapter has failed at the resolution of the logo and bios screen but is able to display other, higher resolutions that windows uses. I'm thinking the F8 menu is at a lower resolution too and may not show either if that's the case.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


Report •

#6
August 28, 2014 at 15:30:22
I tried to hit f8 while booting, and what i got is a black screen for about 3 minutes then i suddenly find a vga cable and connect it to an external crt tv and what i got through that external monitor is a windows booting menu (that starts with Safe Mode option) but my built in display was off as if no any booting process is on its level, I hit the safe mode option from that menu (ENTER), windows safe mode boots fine through external monitor, BUT MY BUILT IN DISPLAY WAS TOTAL BLACK FROM ALL ANGLES.

That means my vbios doesnt recognise my built in display BUT INTEL GMA 3150 RECOGNISE IT!. Thats why booting in safe mode without graphic drivers resulted to internal display knock out.

pliz how can this happen and is any way i can solve it without visiting repair shops, as i am in Africa where repair shops are next to unavailable,

again thanks for your responses


Report •

#7
August 28, 2014 at 16:40:55
The problem is almost certainly not in firmware, driver, or software..
It is pretty clearly actually a hardware problem. If your built-in screen
eventually works at some point during or after the boot process, then
it is probably a broken connection in the video controller which
reconnects as it warms up. I would expect your external monitor to
show the same thing: It will be completely black for the first minute or
thereabouts, and then start working normally. If the external monitor
works fine from power-on, then the bad connection is between the
video controller and the built-in screen. You can try opening the case
(power turned off) and wiggling the connectors. It *might* be possible
that the ribbon cable has break at the hinge. I wouldn't expect that to
be affected by heat, but hey. You can get a replacement cable and
try to put it in yourself. Might work. It might also be possible that the
light source(s) have some kind of problem so that the screen takes
a long time to turn on.

I would think there would be plenty of repair shops in Africa, but
experts in your particular laptop, and parts for it, could be very rare.
But that's just what I would think, not necessarily what is. There were
two repair shops near me, just two blocks apart, but last year the
good one closed. The crappy one is still in business.

-- Jeff, in Minneapolis

message edited by Jeff Root


Report •

#8
August 29, 2014 at 02:40:26
Yeah, it seems to be the possibility I mentioned in my # 5--it's not able to display the lower resolutions. When windows loads it's probably at least 1024 x 768 while the Acer splash screen, boot menu screen and safe mode are no more than 800 x 600 and might be 640 x 480. It's a problem with the screen or its video adapter.

Don't forget to preorder your Hatch green chili for this fall. Many vendors ship world-wide.


Report •

#9
August 30, 2014 at 20:33:44
Until Windows has loaded the display driver, any display is handled by a DOS-based driver that is included as part of the functionality of the BIOS.

From what you've described, your built-in display is not receiving a signal from this low-level driver, but still receives the driver loaded with Windows. Because the external monitor is able to receive the signal from the BIOS-level driver, it's clearly not a problem with the BIOS not using the driver, but may still be due to the built-in display hardware not being properly identified correctly. The driver will only be allowed to be used by hardware correctly identified as being compatible with the driver. Once Windows loads, it will do it's own hardware check to confirm compatibility with the installed driver (Windows installed, not BIOS supplied). If possible, force the BIOS to re-identify connected hardware. If the BIOS doesn't include a way to do so, try booting with hardware disconnected (to clear hardware list), then reconnect and reboot. If none of this helps, you are likely to be facing the difficult task of discovering the hardware fault responsible.

Please let us know if you found someone's advice to be helpful.
Failure to install up-to-date anti-virus software makes you as much to blame as the lowlife that crea


Report •

Ask Question