Black desktop, no icons/taskbar even after windows reinstall

Microsoft Windows xp professional w/serv...
September 21, 2014 at 02:43:12
Specs: Windows XP Pro SP3
Desperate situation here...

I have WIN7 SP1.
After logon the desktop is black with no icons. There is no taskbar, no start button. The shortcuts WIN+R, WIN+E, WIN+F, etc are not working.
The problem is also there in safe mode.

I read many things about explorer.exe being corrupted or infected.
My C:\Windows\explorer.exe file is 2,616,320 bytes

I tried many suggestions:
-I made sure there are no multiple displays in Display settings.
-I updated and run Malwarebytes Anti-Malware.
-I did a system restore.
-I run SFC /SCANNOW and took "Windows Resource Protection found corrupt files but was unable to fix some of them", but in the log file (CBS.Log) I found only errors "Cannot repair member file" about wmp.dll of Windows Media Player, so I did nothing cause Windows Media Player is irrelevant.
-I even did a windows reinstall, but the problem is still there! (btw, since then, windows fails to install many updates including IE11, so I now have IE8)
-I deleted the "iexplorer.exe" in key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution options" (there was no "explorer.exe" key to delete).
-I made sure the value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell is “Explorer.exe”.
-I did a Quick Scan with a Windows Defender Offline cd and found nothing.
-I created a new Windows user.

Nothing worked.
I cannot work on my pc and I am really desperate.


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#1
September 21, 2014 at 04:25:46
Can you open the Task manager? (cntr+alt+del) select Task manager

From the File menu select New Task (Run...) and enter "Explorer" (without the quotes)
Is there an error ?


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#2
September 21, 2014 at 04:34:04
To clarify - you are dealing with windows-7 here - not windows XP? I ask as your tag says windows XP...

Also what make/model computer are we dealing with?

In the meantime...

You seem to be saying that you get the normal boot up etc. but in both safe and "normal" modes you end up with a black screen? From this I conclude that the monitor is working at least - as you can see the boot menus (when invoked) and the boot process etc.?

Not at all sure what is amiss here, but a very long shot... "Might" be a memory problem... And if display adapter is sharing main RAM that might be the factor to consider?

If a laptop system (?) power down fully; remove "all" power (battery included). Remove all memory modules and clean their edge connectors with a soft pencil style erase. Re-insert modules and then remove again; then re-insert one only (presuming it will be sufficient to allow windows to boot etc... If no joy.. remove that module and try the next.. and so on until all have been applied/tested thus.

If a desktop system; again follow as above for a laptop. And also try using the on-board display adapter (only) - presuming you have a plug-in card in normal use.

Why re-insert the modules a second time (albeit one at a time)? Allows some cleaning of the female/board connector that way... Often edge connectors can be come slightly oxidised over time; and cleaning them as above can often resolve problems caused by oxidation. Similarly RAM modules can even become slightly loose, or not properly installed...; and removing (and while at it cleaning) them etc. may resolve problems as above?


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#3
September 21, 2014 at 04:47:51
I have win7. Thanks for your help.

I followed this crazy suggestion from http://www.sevenforums.com/general-...
HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > Current Version > Winlogon > Shell (other window) > delete: explorer.exe and retype it in
(retype it??? why???)

I now have a taskbar and desktop icons.
(although I should wait, because the user that provided that solution had the problem reappear after 2 days)


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#4
September 21, 2014 at 05:16:47
Ummm.. Good to know you managed to find someone who had managed to resolve it. Although the "fix" doesn't make sense.. But then a lot about windows falls into that category...

My long shot really was that - and not likely to have produced a solution; but no harm to try had you not found a solution on sevenforums. (Occasionally have found my way there at times too.)

What isn't clear for me now is how you managed to get to Start\run and thus run regedit - if nothing on the desktop and no start button etc.?


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#5
September 21, 2014 at 05:34:04
What isn't clear for me now is how you managed to get to Start\run and thus run regedit - if nothing on the desktop and no start button etc.?

Using Task Manager.


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#6
September 21, 2014 at 06:14:37
Ah... I read your description as having a totally black screen on the monitor; rather than just the desktop area. So presumably crtl+del worked OK to bring up Task Manager - as the keyboard presumably was OK.

Sometimes easy to misread into information more than there actually is; i.e. read (misinterpret) desktop to mean the whole display screen - and not just the area that "is" actual desktop are where there are (usually) icons etc...

As you comment earlier - the actual "phyxe" doesn't make sense.. Although
I have had similar on windows and Mac systems at times when an address in the browser url bar won't work; until I delete it and retype anew (sometimes having to close out of the browser first).


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