Solved BBC news video online will not play.

May 20, 2014 at 04:19:17
Specs: Windows 7, 64 bit 2.85ghz Quad core
This is weird, any genius' around?

BBC news videos, on their news site, do not show the proper 'play' arrow, and I cannot play the report suddenly.

I use Firefox, the problem is the same with IE, though I don't use it normally.

I have downloaded and reinstalled Flash Player, and rebooted, all the normal stuff, yet still the problem exists.

YouTube videos no problem, though my Livestream page crashes and I have to reload the page before it will work.

Anyone any ideas?

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✔ Best Answer
May 21, 2014 at 09:18:16
Looking at those two links you provided (one working one not) makes me wonder. The only difference between the two URL's is the number. Perhaps your idea of blocking going on has some merit, particularly as the one that doesn't work involves UK royalty - some dirty linen maybe. The other one about the sailors is sad but less prickly. I can play both on IE or Firefox so I doubt you'll get much from the BBC. They could be very coy about blocking issues if that's what it should be.

Even if blocking is the issue, and it might be, there is still the oddity in IE where Shockwave doesn't even appear. By the way, my earlier description was from Windows 8 but I now see that in Windows 7 with IE11 it is displayed in IE (or should be) under the heading "Adobe Systems Incorporated" - same as Flash. I did resort to Google on this and there was some mention of a past or present virus causing a registry change which gave this symptom. You might not care to delve into the registry and I might run out of time in that respect (for now).

No harm running MalwareBytes freebie on it (often finds and fixes what AV's miss):
http://filehippo.com/download_malwa...
(use green icon top right).
However, if a past virus has stitched up the registry it is unlikely that MWB would undo it.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
May 20, 2014 at 10:06:13
Are you using a third party Firewall?

What IE version are you using (from IE > Help > About Internet Explorer)?

In IE go to "Tools > Manage add-ons". Down on the left, set yourself to show All add-ons. Is there one on the list called?:
Microsoft Windows Third Party Application Component (Shockwave Flash Object).
If so make sure it is Enabled. If you get that far, double click the "Shockwave Flash Object" part. It should either show a * (which means everything is allowed) or bbc.co.uk to allow it on that website.

EDIT:
I've used IE and Firefox on BBC video's fine for years.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
May 20, 2014 at 10:11:51
try Google Chrome, works fine for all online video content for me.
It's got Flash Player built-in and it gets updated silently and automatically in the background, no user-interaction required.

I switched from Firefox to Chrome when Flash Player was crashing almost every day. No more crashes.

As for IE, I don't use that at all. It doesn't have the features I need, such as synced bookmarks across all my devices. Chrome does it so seamlessly.

Get Chrome here: https://www.google.co.uk/intl/en_uk...

message edited by phil22


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#3
May 20, 2014 at 10:30:31
Hello. Thanks for the comments.

I use Firefox not IE, and do have problems with flash it seems. The problem I have listed is the SAME on Chrome.

Bizarre!


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Related Solutions

#4
May 20, 2014 at 10:45:30
Are you using a third party Firewall?

Look at IE as I suggested for starters - if we can sort that we can then move onto Firefox.

Always pop back and let us know the outcome - thanks


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#5
May 20, 2014 at 11:07:48
A bit more. One basic thing you could do is to go here:
http://www.adobe.com/software/flash...

Check that the Flash version you are using is the same as the version given in the table. It is important to do this from each of your two browsers.

Always pop back and let us know the outcome - thanks


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#6
May 20, 2014 at 11:29:26
OK, let me check that. Thanks guys. I will come back to you.

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#7
May 20, 2014 at 11:47:50
Re my firewall question. If nobody has installed one then the answer is no - you will be using the Windows firewall. It's just that I've known a third party firewall to produce the exact symptoms you have (YouTube OK, BBC not) so I want to eliminate it from the equation.

Always pop back and let us know the outcome - thanks


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#8
May 20, 2014 at 12:26:34
Hello,

OK, shockwave is not listed in IE, and I only use Windows firewall


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#9
May 20, 2014 at 12:28:13
I have Adobe flash player 13 installed, that seems to be the right one

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#10
May 20, 2014 at 12:44:09
Flash should be 13,0,0,214 on both - I guess that's what you have.

Install this from IE, then try IE on BBC Videos. If that works try BBC Videos on Firefox:
http://get.adobe.com/shockwave/
As always, watch out for unwanted goodies that need unchecking during download and install.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
May 20, 2014 at 12:48:02
Thanks, I will play. However, I think I have noticed that the latest BBC videos are fine, it is just that several in the last few days are affected.

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#12
May 20, 2014 at 12:51:04
Worth installing "Shockwave" from link in my #10 - maybe it is only required for certain BBC videos. I had to install it to get my BBC stuff to work properly. This is in addition to Flash.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#13
May 20, 2014 at 12:57:55
Thanks man, done that. However, I think it may be the BBC after all, the latest video about bombs in Nigeria plays, but the others do not.

I have also experienced video being offered, and then being told, when clicking on it that it was not available in my country! Bloomin' great!

I will wait for more new BBC video to try.

I notice that when I click on the ones that do not play it opens a black panel way down the page , over the description, before returning to its normal size, then it does not offer me the 'play' arrow. Weird. It may be their fault after all. We will see


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#14
May 20, 2014 at 13:03:39
I should have said that Shockwave (unlike Flash) can be installed from any browser and it will work on all of them. In case you wondered this is what it is all about:
http://www.howstuffworks.com/web-an...

Let me know if BBC Videos now work on all browsers you are using. This is a good place to check them (right hand side):
http://www.bbc.co.uk/news/video_and...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#15
May 20, 2014 at 13:23:20
We overlapped - see my #14.

You might well be right about this being a country thing but even I need Shockwave for the ones on my 2nd link in #14 (as well as Flash), and I'm in the UK.

Not sure about your "black panel". Go to that "All add-ons" place in IE again. Double click on the bit that says "Shockwave Flash Object" (not the heading). On the white screen that shows, if there is an asterisk in it then it will allow it everywhere, if not you should be able to allow it from the popup at the bottom of the page on whatever sites you need it (such as BBC) - unless this black screen is arriving instead of the popup.

Let me know but I think lack of Shockwave was part of it but maybe you have location issues too. Try it from Chrome as well now if you have that installed.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#16
May 20, 2014 at 14:21:47
Right, it shows Adobe Shockwave on the programs list, but not on the 'all add ons' in IE where you say. In fact it does not show any flash player, or anything in the box at the bottom, or in the others.

I am in the UK, but use satellite broadband as I live in the real world, the countryside and I have to have the speed.

Checking......


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#17
May 20, 2014 at 14:28:21
That sounds odd. When you go to "IE > Tools > Manage add-ons" does it show "Currently loaded add-ons" about a third down the page? That is where you switch to "All add-ons" but I guess that's what you've already tried.

Is there any improvement to BBC Videos? If not give us a link to one of the ones with problems.

Always pop back and let us know the outcome - thanks


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#18
May 21, 2014 at 00:54:29
It is odd. Shockwave is loaded, and in the programs list, but does not appear in the 'all add ons list' in IE.

I am still getting the problem on the BBC, there is no 'play' arrow, bottom left on the video, and arrows on the others on the site are only semi visible.

I don't see a play arrow on this video for instance. http://www.bbc.com/news/uk-26543215


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#19
May 21, 2014 at 01:04:30
Just to add to the mindbender, the video on this page plays fine http://www.bbc.com/news/uk-27497974

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#20
May 21, 2014 at 05:59:56
That's crazy.

Does Shockwave appear in Firefox?
Tools > Add-ons > Plugins

Always pop back and let us know the outcome - thanks

message edited by Derek


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#21
May 21, 2014 at 06:09:54
Yes it does, two elements of it

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#22
May 21, 2014 at 07:41:13
And does the Play button not show in Firefox either using your link in #18?

Sorry I'm not able to be as attentive as I would wish - prep for taking a few days break tomorrow.

Always pop back and let us know the outcome - thanks


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#23
May 21, 2014 at 08:18:46
Nope, it doesn't. Weird. On some of the BBC videos they have another sort of 'half way up the left side' play button. Not a solid arrow but an open one. That works. Sadly the others don't.

I have written to them to ask if they have changed something, no response as yet.

Sometimes a video will play on the BBC and not at other times.

Don't worry about attentiveness, I am not in a panic, just grateful for ideas.


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#24
May 21, 2014 at 09:18:16
✔ Best Answer
Looking at those two links you provided (one working one not) makes me wonder. The only difference between the two URL's is the number. Perhaps your idea of blocking going on has some merit, particularly as the one that doesn't work involves UK royalty - some dirty linen maybe. The other one about the sailors is sad but less prickly. I can play both on IE or Firefox so I doubt you'll get much from the BBC. They could be very coy about blocking issues if that's what it should be.

Even if blocking is the issue, and it might be, there is still the oddity in IE where Shockwave doesn't even appear. By the way, my earlier description was from Windows 8 but I now see that in Windows 7 with IE11 it is displayed in IE (or should be) under the heading "Adobe Systems Incorporated" - same as Flash. I did resort to Google on this and there was some mention of a past or present virus causing a registry change which gave this symptom. You might not care to delve into the registry and I might run out of time in that respect (for now).

No harm running MalwareBytes freebie on it (often finds and fixes what AV's miss):
http://filehippo.com/download_malwa...
(use green icon top right).
However, if a past virus has stitched up the registry it is unlikely that MWB would undo it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#25
May 21, 2014 at 09:25:14
OK man. I will have a play, thank you very much. I suspect my Vipre would have got it if it were a virus, but I will see.

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#26
May 21, 2014 at 09:40:46
Might be worth temporarily disabling your AV to make sure that is not stopping it - unlikely I know.

EDIT:
On one post I read the problem suddenly went away - you should be so lucky LOL.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#27
May 21, 2014 at 09:46:42
OK, I have run MWB and the problem seems to be fixed, I can play the videos now. Curiously when I click on one it loads, flashes off then on again with the play button.....

Thanks for your help, very much appreciated. Problem seems to be sorted


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#28
May 21, 2014 at 09:52:15
Well, I'm nearly as surprised as you are but all's well that ends well I guess. MalwareBytes is a darned good program - worth keeping on-board to update and run if you ever suspect something nasty might have crept in. I would keep Shockwave in place as the BBC definitely needs that for some videos.

If it continues to behave itself then drop back and select a Best Answer which will mark this thread as Solved.

Always pop back and let us know the outcome - thanks


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#29
May 21, 2014 at 11:40:24
Already done the best answer thing. All seems well, but for the life of me I have no idea what the problem was......

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