battery unknown even when charging

July 10, 2013 at 18:26:53
Specs: Windows 7
why does my battery show "plugged in and not charging" or "battery unknown" and how can i fix it on my own? help please ;(

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#1
July 10, 2013 at 19:47:36
laptop battery plugged in and not charging
http://is.gd/4n1Bkg

laptop battery unknown
http://is.gd/plW5nj


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#2
July 10, 2013 at 23:23:54
Hi ClarissaIsabel,

Let me know the system model.

Updating/Flashing the BIOS may fix the issue.

For Dell laptops, you may perform diagnostic on the battery using Dell PC Diagnostics. Click the link mentioned below:

http://dell.to/16PMjJm

Thanks & Regards
Manshu S
#iworkfordell


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