Solved AVG & Virgin HealthMiles GoZone program disappear from W7 PC

September 5, 2013 at 16:47:46
Specs: windows 7
I have had a couple of things I downloaded disapear from my computer. AVG and Virgin HealthMiles GoZone program. What is going on? It has happened several times with the Virgin HealthMiles software. Why are programs that I have downloaded disappearing?

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#1
September 6, 2013 at 00:06:48
✔ Best Answer
It could be your existing antivirus software that thinks your downloads are malware, so it automatically deletes them. Check your antivirus settings.

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#2
September 6, 2013 at 09:50:23
When you are downloading do you use Save or Run?

When you use Save (which I prefer), if you look carefully when you are downloading it usually says where it is putting things. You can also jot down the file name and search for it from the Start Orb in case it has put it in some unusual place. Windows has this annoying habit, at times, of downloading to the last place you happened to download to - which can be a tad confusing.

If you used Run you need to look in Control Panel > Programs and Features to see if it has installed.

Always pop back and let us know the outcome - thanks


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#3
September 6, 2013 at 11:56:37
Phil22 I will check my antivirus settings.. thank you
Derek It was running fine and then the nest time I tried to use it, it was gone, so it is not where windows downloaded it to. but I will use save from now on.. thank you

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Related Solutions

#4
September 6, 2013 at 12:53:12
Aha, so it's not your downloads that have vanished it is the "programs they installed".

Can I take it that they are not showing in "Control Panel > Programs and Features"? It is very unusual for installed programs to completely vanish. Just wondering if it is only the desktop icons that went AWOL.

Have you had to do System Restore since they were installed - that would remove them?

Can you find any traces of them using Search from the Start Orb?

Always pop back and let us know the outcome - thanks


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#5
September 7, 2013 at 06:25:44
They have vanished completely several times, no sign of them anywhere.

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#6
September 7, 2013 at 09:27:26
Unusual symptoms - I've not seen anything quite like this in about 14 years on these forums.

A System Restore would do this but it usually requires action on the part of the user.

Malicious programs often disable AV's but they do not usually uninstall them completely.
Against that possibility, if you haven't got MalwareBytes on-board download and run it:
http://www.filehippo.com/download_m...

Have you only got one AV running in the background (AVG presumably)? If you are replacing something similar with AVG then uninstall whatever you are using first - or at least disable it. Two such background programs can conflict and cause issues.

You could also run chkdsk in case there is some corruption on the hard disk. From Computer, right click the system drive (usually C), select Tools and in the error checking area use Check Now.

This will check your system files but note the warning:
http://www.sevenforums.com/tutorial...

Otherwise the only thing I can suggest is each time you download and install a program make sure that it appears in "Control Panel > Programs and Features". Also find where it resides in Program Files and get an idea what folders and files are present. If the program vanishes later then you will know whether it has totally gone AWOL, or just some part of it.

Always pop back and let us know the outcome - thanks


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#7
September 9, 2013 at 10:07:43
I had avg, then I installed a 1T hard drive and reinstalled my 500GB hard drive. I also got a restore key from dell to restore my OS back to factory original. After I reinstalled everything I had microsoft essentials installed. The Dell people said that was a very good AV.
When all that was done I down loaded virging health miles software (to read my pedomoter) and once in a while when I look the health miles download is gone.
How do I check my AV settings?

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#8
September 9, 2013 at 11:27:11
"when I look the health miles download is gone
Sorry but I have to double check, do you mean the downloaded file vanished or did the installed program itself vanish. They latter is what I am assuming, but if so it is most unusual for a whole install to go missing.

Where are you looking to see that the program has vanished? Could it just be some desktop icon has gone missing? I really want to get the exact situation clear.

Usually there is an icon for Microsoft Security Essentials near the clock at the bottom right, and that is where you do your settings. The default settings are usually adequate for most people.

Always pop back and let us know the outcome - thanks


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#9
September 10, 2013 at 08:11:51
For the health miles I have a pedometer. every day I plug it in to my computer and it automatically reads it and uploads the info to the website. sometimes though I have to redownload the program that reads my meter. the icon is usually down on the right hand side of the start bar. When it is gone there is no icon, and it cant be found anywhere in the computer.

message edited by Donaldb


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#10
September 10, 2013 at 08:16:52
I don't know the health miles program. When it is there and working does it show up in "Control Panel > Programs and Features" and are its files also visible in Program Files?

Always pop back and let us know the outcome - thanks


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#11
September 10, 2013 at 18:02:45
When it is downloaded (which I just had to do again) it is in control panel, it is in the program files in the start up file, and the icon is on the task bar.
My av settings are ok, and the history section does not show that it has ever removed it.


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#12
September 10, 2013 at 18:08:18
Sorry, I meant are there folders and files for this program in "Computer (C) > Program Files" when it is initially installed?

It's darned weird whatever it is.

EDIT:
I managed to unearth one case where this was apparently due to a virus. Did you try MalwareBytes on it (see my #6)?

Always pop back and let us know the outcome - thanks

message edited by Derek


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