Avast support messed up my computer.

August 26, 2014 at 16:00:44
Specs: Windows 7, 2.93hz 6.00gb
Internet connection is sometimes VERY slow. I would like to (a) speed it up, (b) understand why sometimes a site will d/l quickly; sometimes it takes forever; sometimes it just doesn't load and I get a "can't find it" kind of message.

I paid Avast for a year's support service ("We'll fix any thing!!!), but their incompetent techs ****ed up my system something awful. I sent them full info, but they will not answer letters and emails. I wouldn't send my worst enemy to use their anti-virus, which is probably as bad as their support "service". OTOH, that's where I WOULD send my worst enemy!

Among other things, they deleted my WORD program so now I can't Open many important documents. Who knows what else I will be finding!

Sorry for the rant; it's been a haaaard couple of weeks. Avast doesn't answer letters and emails. I heard they had a scandal about an outside vendor, which is probably what the salesman sold me over the phone.

Not sure what Category to choose, so I put Windows 7. What should I have put?

So please, what can I do to speed up my computer?

And is there a way to get WORD back? It doesn't show up when I do a search.

Thanks for listening.

Hypatia



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#1
August 26, 2014 at 17:00:21
As a starting point check your internet speed with one of those online free testers, choosing one which is near your location. If you have more than one browser run it from both. Give the information to your service provider - it might not be your computer that is the problem.

For Word, search for the file WINWORD.EXE. If you find it make a shortcut to it and see if that will open it. If so associate your documents with it.

Always pop back and let us know the outcome - thanks


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#2
August 26, 2014 at 17:06:03
I can check these logs for you.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using this, or upload to a site of your choosing. No account needed. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


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#3
August 26, 2014 at 20:07:52
If the shortcut was deleted, #1 replay may help.
If the program was uninstalled and the registry just thinks it is gone, but their files/folders are still there. then a System Restore to a point before all of the mess took place, may recover the program (possibly followed by restoring the shortcut as in #1) because the computer then will think that the programs is still there and as long as the associated files are still there, you are OK.
If the program is truly uninstalled and the files are gone but you have the activation key, you may be able to download a copy or trial, install it, and enter your key to activate it.
If you do not have the key but the program came with the computer and did not come as a trial and you did not need a key, then the only way would be to a factory restore, BUT you may loose more than you gain depending on how much you have installed on it (don't forget to back up all personal files to an external drive o you will loose them).

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
August 26, 2014 at 22:07:44
So please, what can I do to speed up my computer?
You can start by unchecking start-up progs that aren't necesary.

I have installed Avast free on almost all my clients PC's and I have also used it for almost 10 years without big problems like you are having. Sorry to hear that.
Try these 2 freebies and fix all they find.
Adwcleaner
http://www.bleepingcomputer.com/dow...
malwarebytes
http://filehippo.com/download_malwa...

HELP in posting on Computing.net plus free progs and instructions


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#5
August 30, 2014 at 21:13:56
"You can start by unchecking start-up progs that aren't necesary. "

Yes, one of my pet peeves is hearing people complain about slow computers, yet they simply must have all their instant messaging programs, desktop widgets and eye candy loaded at startup. If a machine is slow due to insufficient resources being available, either upgrade or get rid of the stuff that's hogging it all. A clean machine with no unnecessarily programs running by default, will always perform well.

Please let us know if you found someone's advice to be helpful.
Failure to install up-to-date anti-virus makes you as much to blame as the virus creators.


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#6
August 30, 2014 at 21:35:18
A friend ran malawarebytes and cleaned out a lot of pop-ups. Still getting some and will re-run tomorrow.

Thank you.


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#7
August 30, 2014 at 21:52:46
Run both of these, in this order. Then run Malwarebytes again.

1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/BWELEfV.gif
http://i.imgur.com/4luY3rU.gif
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
How to download from Softpedia
http://i.imgur.com/qO92huz.gif
http://i.imgur.com/qzTUYkX.gif
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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