ask.com has locked in as my home page. i cant remove it.

Hewlett-packard Compaq presario cq61-420...
November 29, 2013 at 11:30:42
Specs: Windows 7, AMD 4200+ 64 D/core 2.00 gig mem
message from you tube tells me I needed to download adobe flash player and in so doing along comes the spider ( ASK.COM ) has completely taken over as my web browser. Its locked in as my home page and every time I try to change it it gust keeps coming back

message edited by timstime619


See More: ask.com has locked in as my home page. i cant remove it.

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#1
November 29, 2013 at 12:36:35
1: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://general-changelog-team.fr/en...
http://www.raymond.cc/blog/adwclean...
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

4: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://www.bleepingcomputer.com/dow...
http://thisisudax.blogspot.com.au/2...
Download Junkware Removal Tool to your desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#2
November 29, 2013 at 13:02:14
http://www.wikihow.com/Get-Rid-of-t...

http://malwaretips.com/blogs/remove...

http://www.pcmag.com/article2/0,281...

http://answers.microsoft.com/en-us/...

Any/all of the above links will take you through the process…


Found via a google trawl/search using the string/search term:

remove ask.com

and

remove ask.com toolbar…

Suggest you pay heed to the caution in at least one of the above links… This re' downloading assorted programmes/utils and installing them. Frequently they bundle in a mix of stuff you may not want; and also set things to default to some of those items… - as you have found …. Way to avoid that is to carefully watch for and decline to accept such download/add-in util extras…; but watching for the screen (usually early on in setup) that offers to included - by default (as the check box is checked to say "yes") such nuisances etc…

Some of these unwanted extras will set themselves to default states too - as you have already discovered; and disallow changes (back) to another state… Setting your homepage and locking it is typical…!

Also some download sites seem to "insist" you use their download manager; and this too can result in unwanted add-ins and changes to "your" system settings etc… Again consider carefully any such download manager offers… Some even seem to require you to be a member of Facebook etc. too; something I definitely don't go for. Suggest you check for and avoid those sites and find the software elsewhere...

Fortunately one can "usually" disable and remove these add-ins; either as in the links above (in this case) or via Add/Remove programmes in Windows ControlPanel.


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#3
November 30, 2013 at 01:22:11
Where did you download it from? An adobe.com download shoiuldn't have had any malware with it.

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#4
January 14, 2014 at 12:20:47
I realise this is an old thread (I was linked to it from elsewhere).

This bit "An Adobe.com download shouldn't have had any malware with it"

That's not my experience. Adobe Flash frequently offer McAfee and other goodies (always on their manual download website), although you can uncheck them.

Always pop back and let us know the outcome - thanks


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