ashampoo 10 could not read file

Ashampoo / Burning studio
July 4, 2011 at 10:37:31
Specs: Windows 7
I just installed ashampoo burning studio 10 and I'm trying to burn an audio CD. When I add a .WAV file (documentation says it is supported), it kick out an error message "Could not read file:c:\intro.wav". I can play this file in widows media player.

The support for Ashampoo is the worst I've ever seen. When you submit a question - it comes back with "can not send email" ..... No trouble shooting information what so ever. It reminds me of programmers that have 14 branches to the same error message.

What is going on with these characters?

Thanks,
Trebman


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#1
July 4, 2011 at 18:31:10
There is no value in publishing a rant here. I would suggest you contact them here: https://www.ashampoo.com/en/usd/sup I use Ashampoo 9 and I have always used this address. Their answer is always courteous and usually provides a reference number which is followed up on in a few days. I suspect that your source file has an error which does happen although the file can be played under other circumstances.

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#2
July 5, 2011 at 07:07:42
Ewen,
I did find the support address. When I used the facility - input my question with the reference number - that is when I got the message "Can not send email" This to me is frustrating - no reason as to why - I don't have any idea how to fix it. I spent 34 years programming - and I know good code when I see it.

But, thanks - at least I found someone that can use it, and I was on the right track.

Trebman


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#3
July 6, 2011 at 07:49:37
Ewen,
Just for giggles, I tried the support page again - and - voila - it worked!!!

Don't ask me why it is working now....................

I've submitted a request - lets see what I get in return.

Trebman


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Related Solutions

#4
July 7, 2011 at 06:25:05
faizy86,
The documentation say it does support .wav file
Trebman

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#5
August 1, 2011 at 08:03:29
OK,
I finally got through to the support guys, and It doesn't support .wav file over 40 Mh audio - which mine was. So I reduced the bit rate, and Voila - it works

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