aser aspire one locked up

August 20, 2014 at 20:11:49
Specs: Windows 7
I was converting a you tube video when everything stopped. I powered off. Press power on, black screen with "Microsoft Corporation" written below a rectangle box. That should show a green bar sliding from left to right for a few seconds, then windows colored balloons. But, all I get is the black screen with "Microsoft Corporation" written below a rectangle box. it's locked. erecovery loads. stops on same window. So does $19.95 win7 security disc. and $68.95 windows install disc and a $49.95 spotmah boot any computer disk. I think the hard drive is shot, although F1 gives me a memory test that showed no problem. I even made a complete 2 dvd recovery file from an identical pc. Same situation, every thing loads files and stops at the black screen with "Microsoft Corporation" written below a rectangle box. F8 gives me options; safe mode, safe mode with network, ect, ect none of them make it boot past the black screen. Any suggestion's?

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#1
August 20, 2014 at 21:20:00
A memory test would not tell you if the hard drive is bad, they are completely different parts. If you are still getting the Microsoft Corporation window while trying to run the recovery and other discs, then you computer is not booting to them. Go into the BIOS and check the boot order. Some BIOS's also have hard drive tests built into them, you might check and see if yours does. What brand of computer is it?

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#2
August 20, 2014 at 21:26:03
You can make a bootable CD with the DOS version of Seatools on it and test your hard drive that way without getting into Windows at all, but you need to make sure that your BIOS is set up to boot to CD/DVD player before the hard drive and you will probably still need to 'tap any key to boot from CD/DVD drive' during boot up.

You have to be a little bit crazy to keep you from going insane.


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#3
August 21, 2014 at 19:08:46
My "locked computer" is an Acer Aspire One, I have access to the Bios, I have changed the boot order. I have ran several different cd's. All seem to load files, none will get passed the Black screen with "Microsoft Corporation" written underneath. I'm going to chase down the suggested "DOS Version of Seatool" and check if the hard drive is working.

message edited by chaddd2


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Related Solutions

#4
August 21, 2014 at 19:36:12
As I said in my first post, if all the different CD's including non Microsoft ones are bringing you to a screen with Microsoft Corporation on it, then you aren't booting to the CD's your just booting to your hard drive.

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#5
August 21, 2014 at 19:59:46
Download "Seatools for DOS" here:
http://www.seagate.com/support/down...
and burn ISO to CD.

The reason I generally suggest running Memtest first is that memory errors can cause errors that appear to be hard drive problems.

You have to be a little bit crazy to keep you from going insane.


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#6
August 21, 2014 at 20:00:20
I changed the boot order. The cd's/dvd's spin. They all load a white bar across the bottom of the screen. Some faster than others. Some have taken several minutes. When they finish, the Microsoft corporation screen loads, a few seconds later the screen goes completely black for about 3 or four seconds then the Microsoft screen appears again and the cd/dvd player stops. It does nothing after that. I have even tried it with the hard drive removed. Same thing, loads files (to what I'm not sure) same black screen, cd/dvd player shuts down and nothing. I put in a 100 GB hard drive I rescued from a small media player. But I'm not sure it works in this pc, either way the pc reacted the same way.

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#7
August 22, 2014 at 19:05:26
Ok, I got the seatool, read the 24 page instructions, made iso cd, stuck it into cd player, changed boot order, powered on, program loaded, I ran short test for aprox. 2 hours, nothing changed, I switched to long test and started again, 4.5 hours later, still testing. I didn't think so. went to advanced features, set capacity to max native, it said testing, then it said something failed, check cable. Now I'm doing it again. how long should a short test take. am I wasting my time? 250.059GB

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#8
August 27, 2014 at 21:17:59
There is no "best" answer. I put my hard drive into the borrowed computer. Reinstalled win7. Put it back into my computer . Same thing. Black screen with Microsoft corporation written under a rectangle. no green bar, no boot to colored balloons, nothing.

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#9
August 28, 2014 at 17:35:00
Have I got a problem none of you can solve...or have I made you mad at me?

I can't be the only Acer Aspire One owner with this kind of problem...can I?


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#10
August 29, 2014 at 10:13:10
Buy a new hard drive, or better still an ssd.

Put the old drive in an external enclosure & try formatting it,

A thank you would be nice, if I have helped.


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#11
August 29, 2014 at 16:36:59
Thank you for responding. I said I reinstalled win7 on my hard drive. It works. In this borrowed computer. But when I put it back into my computer it wont boot. My computer locks at the load screen. Do I Need A Driver or what. How can I get it to load/get passed the black screen. I do appreciate all the suggestions. It's just that, none have solved the problem. I do understand, a pat on the back can make a person feel wanted/accepted/valued/needed. All I feel is let down, My problem, although not a simple fix for me, should have been a simple fix. I'm sorry if I've made any one feel bad.

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#12
August 29, 2014 at 20:56:48
Sorry, I missed the fact that you were not answered completely and your issue was not solved. We are all here for no reason except that we want to help those who need it but everyone does not check daily and if someone else is 'getting somewhere', others may back out and let that person run with it. It appears that everyone thought that someone else was following it up.
You said that you got into Seatools but had trouble finishing the tests. Did any of the tests complete? What results?
If seatools will not complete, it is also possible that you have a memory (RAM) problem. burn a CD with Memtest86 and let that run through all of the tests. No errors are acceptable in memory. If you get an error in memtest, remove one of two sticks (assuming you have two) of RAM and run it again. Reverse and try the other. Memory should be changed in pairs for dual channel mode so that they run best. Sometimes cleaning the contacts with a soft pencil eraser and then snapping them in and out 4 or 5 times to burnish the socket contacts as well, will help this situation, but usually when memory goes, it needs to be replaced. Typically, memory purchased from a major manufacture is lifetime warrantied but memory purchased with the computer is warrantied as long as the computer is (usually a year).

You have to be a little bit crazy to keep you from going insane.


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#13
August 30, 2014 at 14:21:34
Fingers: Thank you for responding. First, as I said above. I pulled my hard drive, installed in this similar computer. It would not boot. I used the eRecovery disc(s) I made earlier. The eRecovery discs allowed me to re-install win7, I chose to block the registry change when asked, thinking allowing the changes might make the drive not work in my computer. The drive started just like new. I pulled it out of this borrowed computer. Placed it back into my Acer Aspire One. It still wont get passed the "Load Screen" F8 Will allow a lot of options, safe mode loads a big list of drivers but never goes past the list. At the bottom it says "please wait" nothing happens. I've waited as much as half hour. nothing happens....thanks again for your suggestion. I would have tried it if my drive had not worked in this other computer. Meaning my hard drive isn't the problem....

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#14
August 30, 2014 at 19:58:36
It sounds as if the drive might be okay, due to it being problem-free in the borrowed machine.
I'd be inclined to think you have a hardware problem causing the halting of READ operations, possibly within the CPU. That would explain why a CD begins to load, but reaches a point where it is no longer being read.This sort of behaviour can be a result of the CPU overheating (due to buildup of dust on the heatsink, a common problem with laptops). You might try using a can of compressed air to blow through the vents, and see if that produces any dust. Many times I've opened a laptop to find a layer of dust resembling a piece of felt, completely covering the heatsink. When they get that bad, compressed air is unlikely to clear it out.

As a side note, I think the title "laptop" is misleading because often the vents are being restricted by the users legs. The vents should be kept clear of any obstacles during use, by being supported on a solid, flat surface, allowing unrestricted airflow through the vents.

Please let us know if you found someone's advice to be helpful.
Failure to install and maintain up-to-date anti-virus software makes you as much to blame as the lowl


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#15
August 30, 2014 at 20:53:29
Sci-Guy, Thanks for responding. Hardware problem, cpu, how do I check or fix that? I did not observe any dirt. It also didn't smell burnt. I use my laptop on my desk plugged into my tv. with plenty ventilation. How can I test this problem.

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#16
September 5, 2014 at 21:00:45
Video converters can take up full load an all CPU cores creating high heat.
Most CPU's have core overheating protection.

How long did that video converter run? minutes? hours?
I'm afraid some components on your motherboard maybe damaged due to excessive heat.

If you are a gamer or use applications with continuous high load all the time, use a better CPU cooler than the usual stock CPU coolers (coming with the CPU package).

message edited by sluc


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#17
September 5, 2014 at 21:25:09
SLUC, thanks for your input. I think you might be on the right track. The video conversion stopped at 56 percent. I'd say less than 20 min. I couldn't get any thing to respond. I pushed the power off. When I turned it back on, all I get is the repair screen, 2 choices. run repair or start windows normal. Repair loads a white bar then locks up at the Microsoft corporation "load screen" start windows normal goes directly to the load screen, pauses for 3 or 4 seconds. goes completely black for about 10 seconds, then the load screen appears again and does nothing. I tried Seatool for Dos. It doesn't do any thing. I've waited as much as 2 hours for short test. nothing. I run memtest89, It completed in about 17 min. no errors. How can I test the cpu. or am I screwed?

message edited by chaddd2


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#18
September 5, 2014 at 21:48:47
If you load DOS, try one of the test tools here (look a bit old):
http://motherboards.mbarron.net/dow...

Or any better DOS tool you can find online...

I suggest to remove all drives and extension boards if that is not too scary.
If you have multiple memory modules, remove one.

If the motherboard tests pass, reconnect/insert one-by-one and run tests again.

Success


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