Are there places that will analyze software?

Toshiba / Satellite c655
January 15, 2011 at 09:43:12
Specs: Windows 7, 2.194 GHz / 1915 MB
Where can I bring my laptop/software to be analyzed to see why a specific software won't work on the laptop? I have tried running the software on my laptop, but it doesn't seem to want to read it. When I insert the disc, the computer tries over and over again to read it, but it can't. I spent a decent amount of money on the software and my laptop appears to have all the requirements to run the software. There don't appear to be any scratches or errors with the software as I was previously able to use it on a different laptop. Any advice or knowledge on this topic would be greatly appreciated.

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#1
January 15, 2011 at 10:11:35
The maker of the software should be a great place to start.

Ask them for the checksum of the iso. Then make an iso from the disk and compare checksums.

Sysinternals has some tools and other places can walk through installs.

I'd be inclined to run a virtual machine on other system to test this.

Why did it take me over a year to phone in a problem to ATT?


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#2
January 15, 2011 at 20:36:37
Is the name of the software a secret?

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#3
January 16, 2011 at 03:31:51
are there any known issues with this software and win 7?
can your cd player read other software cd's/dvd's?
is it a dvd on a cd player?
have you tried the cd on another machine, if so you can maybe create a boot usb with the software and run from the usb.
or download the same software and use the cd key.

i hate computers!
but cant help myself....


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Related Solutions

#4
January 16, 2011 at 10:07:43
No, sorry that I emitted that. The name of the software is "Home & Landscape Design with NexGen 2" by Punch.

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#5
January 16, 2011 at 10:09:38
Thank you so much for your advise. I wish I knew what half of these words meant. I can ask my friend (a computer addict) to help me with this though. He will probably know exactly what you are talking about. It's so good to have a reply. I thought people just didn't care haha.

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#6
January 16, 2011 at 10:16:52
I researched my product and there didn't seem to be many reported problems with my type of software. Other problems were issued, however with different forms of it. My windows 7 works fine. My computer reads other discs just fine. It is a cd and a dvd player. Thanks all you guys. It's just good to know that I got a response rather that questions and no possible tips. You guys are the best!

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#7
January 16, 2011 at 12:20:16
That software appears to be suited for Windows 7.

Did you buy a Mac version?

Look at the link below. It appears the version you listed is for a Mac.

http://www.punchsoftware.com/


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#8
January 16, 2011 at 12:40:34
I think I saw the one you mistook for my software. The name was very similar, except that one was a suite. Mine only costed about 50 bucks rather than that one costed much more. Here's the one that I bought...http://www.softwaremedia.com/punch/home-landscape-design/home-landscape-design-with-nexgen-2.html

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#9
January 16, 2011 at 12:48:19
Well then try this. Insert the DVD and wait until the drive stops spinning. Then left click on Computer. Is there a title like the name of your program listed for your DVD drive? If so, try double clicking it. If nothing happens then right click on it and choose open. Then look for a file called setup. click on it to start the installation.

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#10
January 17, 2011 at 08:00:13
I did exactly what you told me to. It sounded like my laptop was trying to read the disc, but it couldn't. There aren't any scratches on the disc, so I know that can't be the problem either.

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#11
January 17, 2011 at 13:06:11
After contacting the company, they sent me a link which gave me some tips as to what could prevent my laptop from reading the Punch software and what to do. I never would have thought to do such a thing, but it recommended to temporarily turn of my UAC just until the software was successfully installed along with rebooting my computer in safe mode. I tried this, having doubts that this would do anything. To my surprise it was exactly what I needed to do. My computer read the disc without a problem and after months of frustration...I was able to successfully install the software. I want to say thanks to all of you guys for your recommendations!!! If it hadn't been for you, I never would have contacted the company and therefore I never would have solved the problem. Thank you guys so much for all your time a help. Without you, there would be lots of helpless people out there, and I would be one of them :)

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