American Greetings work space too large

March 26, 2013 at 16:04:55
Specs: Windows 7 Ultimate 32 bit, 3 GHz / 1919 MB
I use "Create & Print" two or three times a week to send card to my associates. The AG workspace extends below my monitor and there is no way to bring it up. No vertical or horizontal scroll bars and no way to add them. The workspace is held at the AG server and I only can edit or save my particular project. Up until two weeks ago I was able to the editing because the workspace fit on my monitor in spite of the resolution being set to notebook manufacturers recommended reso of 1366X768. AG recommends !024X768 which I am able to do and did for trouble shooting with the AG rep. He and I spent an hour trying to get to the bottom of this.
TO my knowledge there have not been any additions to my computer or changes to any of the adjustments I have the latest version browsers.. Checked my drivers, no errors found, did a restore to a date more than two weeks ago and ran the windows repair disk. I do reular image backups but have none older than two weeks. I'm going to change that. I am at aloss for other ideas. Does anybody reading this have any ideas or experience with AG?

Computer is ASUS P53E Notebook w/ Intel HD graphics 3000
Using IE9 or FIREFOX 19.0.2

William Lockie

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March 27, 2013 at 07:58:55
If you are running the application inside a web browser, try reducing the zoom setting of the browser.

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March 27, 2013 at 13:05:36
You have a Netbook, not a Notebook. The native resolution gives it away. You should be able to run 1024 x 768 on it. While on the home page, right click on an empty spot on the page. Choose resolution> 1024 x 768 then open your browser.

What happens when you click on the button to the immediate left of the red X?

If the program uses 4:3 ratio (1024x768) then using a wide screen resolution will distort the image. I am not sure if what you see if what the person on the other end gets because I have never used that program.

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