acer will not load windows up after using a new modem.

March 8, 2014 at 00:22:00
Specs: Acer 5742Z
Unable to load windows up on my Acer laptop. It is putting all the windows information up but then I get a message to say unable to load windows in safe mode. Turn off and it will reboot again. But then the same message comes up.

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March 8, 2014 at 03:40:44
When Windows won't start even in safe mode, it usually means a hardware issue - faulty or incompatible device.

Disconnect the new modem from your laptop and restart your laptop to see if Windows is then able to run.

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March 8, 2014 at 07:15:03

Thank you so much for the reply. Tried what you suggested but it opens on the screen with the flag and starting windows then setup is starting services. I then get a messsage on screen "windows was unable to complete in safe mode, restart your computer to complete. It then goes back to the same message time and time again. I rang
I rang Acer and they want 51.60 for th3e CD but do not guarantee it will solve the problem. They were very unhelpful. Thank you all the same for your help. My laptop is only 2 and a half years old and has been looked after and hardly used. Very disappointed. but thank you so much.

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March 8, 2014 at 16:07:04
On odd occasions this can unstick things:
Turn off laptop and disconnect from domestic power. Remove the main battery. Hold the power off/on button in for about 20 seconds. Re-assemble and see if it helps.

Always pop back and let us know the outcome - thanks

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