Acer Aspire hangs at POST screen

January 30, 2014 at 23:45:52
Specs: Windows 7 Home Premium
When i power on my laptop, it shows the usual POST screen: acer empowering people and at the bottom left: press f2 to enter setup. Usually, after a few seconds, it will loads the windows screen but now, it just stay there with nothing happened. I tried pressing f2 button, and it says 'entering setup' at the bottom left while still at the same screen. Waited more than 30 minutes...and still nothing happened. Shut down the laptop by pressing the power button. Then, turned it on again but the same thing happened. Doing it a couple of times...no positive signs.

Before this happen, I was playing a game. In the middle of it, the screen freezes for a few seconds and...shuushh blank screen and shut down instantly.

What would be the problem? How could I fix this?
Would be very grateful for any help to solve this.


See More: Acer Aspire hangs at POST screen

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#1
January 31, 2014 at 00:02:28
If it won't enter setup (F2) it is a hardware issue. Sounds like the motherboard is faulty.

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#2
January 31, 2014 at 03:59:03
Thank you for the response, phil22. Let what u have said is true, what options do I have? Can it be fixed?

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#3
January 31, 2014 at 09:00:06
It is not generally worthwhile to repair a motherboard - usually they are replaced.

If it is not identical then changes to the software would also be necessary (drivers etc), which can be challenging. The older the motherboard the more expensive they are, due to lack of demand.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
February 2, 2014 at 07:53:16
How can I be sure its my motherboard is faulty here?

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#5
February 2, 2014 at 08:32:42
There is no motherboard test available. If the RAM and the HD are eliminated from the equation it means the motherboard is almost a certainty.

If you have a CD player you could test both:

RAM test:
http://www.memtest86.com/download.htm

Hard disk test:
http://www.seagate.com/gb/en/suppor...

These would have to be made on another computer obviously. On the laptop you might have to go into BIOS and put the CD ahead of the HD because the CD has to be seen when you power up with it in the drive.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
February 23, 2014 at 10:22:49
I think that my hard drive dead. How can I fix this problem so that my laptop can run again?

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#7
February 23, 2014 at 14:40:45
You would have to physically replace the hard drive then use Acer restore disks (for your particular model number) to put the system back on it. Otherwise you would have to purchase a Windows 7 disk and download any necessary drivers.

Always pop back and let us know the outcome - thanks


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#8
February 28, 2014 at 07:57:12
Where can I get Acer restore disks?

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#9
February 28, 2014 at 08:14:59
You need to check with the Acer website using your computer model number.

Always pop back and let us know the outcome - thanks


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#10
March 5, 2014 at 04:32:58
I cannot find Acer restore disks on Acer website. But, I go to > Support > Drivers and Manuals, I searched for my computer using Serial Number and it shows downloadable files on drivers, documents, bios and application tabs(but no files under patch and OS tabs). Should I download these and put into a disk? Is this what you meant?

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#11
March 5, 2014 at 12:31:59
No, you want Acer System Recovery or System/Factory Restore disks (exact names can vary). They are not usually free.

What is the model number of your Acer?

Always pop back and let us know the outcome - thanks


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#12
March 5, 2014 at 12:45:32
My Acer computer is Aspire 4741g-5452g50Mnsk.

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#13
March 5, 2014 at 13:39:23
OK but first try this:
Turn off computer and remove from domestic power. Remove the laptop battery.
Next hold the power off/on button in for about 20 seconds. Re-assemble and see if this helps. It might not but it sometimes "unsticks" things and it is easy to try.

If the above doesn't help, to obtain recovery disks you have to use the Acer website for your country. This would be the place to go from the USA:
http://acer.custhelp.com/app/answer...
(see link to Acer store).
Note that a recovery disk will not help if your issue is some other hardware fault other than the HD.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#14
March 24, 2014 at 12:35:39
Tried few times on 'hold the power off/on button for 20 seconds'; did not work.

About your suggestion using Acer recovery disks, I need some clarification. I need a brand new HD to perform this, right? If I proceed with this suggestion, can you please explain what will happen? Will I get back to what my system stored i.e. recover everything before my laptop crashed? Or this will only restore my laptop to its factory settings?

How about your suggestion using Windows 7 disk? Is it the same process? What will happen?

p/s: I am pretty sure my HD is faulty now because it producing louder clicking sound when turned on.


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#15
March 24, 2014 at 15:49:32
If the HD is dying then you are pretty well stuck with either factory restore or Windows reload onto a new HD. Either way you will lose your own stuff. If you can get the computer to boot up somehow then best save everything of your own that is important. By this I mean documents, music, pictures, videos etc. Any added programs will have to be re-installed.

Always pop back and let us know the outcome - thanks


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#16
March 25, 2014 at 13:28:40
Fortunately, I backed up most of my stuff in there about a month before this happened. Although there are few new stuff I added after the back up, I think I can try to live without it.

Since I will not get back what my system last stored before it crashed, is it possible if I load a new OS like Windows 8, instead of Windows 7? Is it possible if I load both Win7 & Win8 together in the new HD? What would be your views?

Already bought a new and different brand of 1 TB HD(the faulty one is 500GB), will this be okay if I am to do either factory restore or windows reload since the HDs are not the same?


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#17
March 25, 2014 at 17:51:00
Re #16

It would be best to raise a new post about installing a replacement disk and the options for Win7, Win8 or dual boot. This would put this old post back at the top of the pile and you will then get more folk responding. Make sure you post the model number of your Acer.

I don't think the HD brand will matter but the suitability of your laptop for the various options needs to be looked at. "Generally" it is best to keep to the same era of operating system (Win 7 in this case) but it all depends on the detail.

Always pop back and let us know the outcome - thanks


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