acer aspire factory restore

April 22, 2015 at 18:16:03
Specs: Windows 7
SOMETHING NOT WORKING RIGHT AND REALLY SLOW, ICON MOVE MY THEIR SLEF I NO NOTHING ABOUT COMPUTERS SO I AM ASKING YOU FOR HELP PLEASE

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#1
April 22, 2015 at 18:22:47
You will need to give us the model number to answer properly but this is a typical Acer restore sequence:
http://smallbusiness.chron.com/rese...
Be aware that this will lose all your added programs, pictures, audio files, documents and so forth so you better make sure they are backed up.

The other approach would be to try to fix the problem. One typical reason for slowness is malware. I would therefore run the following in the order given to find out what is about:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if there is an improvement you are likely to still have things lurking around that require further cleaning.

Always pop back and let us know the outcome - thanks


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