Acer 5551, new, Windows 7 setup hangs

September 2, 2011 at 11:31:56
Specs: Windows 7, unknown
Hi, I have a brand new acer 5551 and on setup, windows 7 is hanging on setup is preparing your computer for first use. i do not have a disk and am not a computer whiz. How do I get the windows 7 installation to complete?

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September 3, 2011 at 09:06:23
If it's that new, return it. Don't mess with it, you'll void the warranty.

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September 3, 2011 at 23:48:51
I agree with Grasshopper, however you can try a reset ,Acer offers a recovery partition (accessed by pressing Alt +F10 at Startup)

i hate computers!
but cant help myself....

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September 6, 2011 at 04:56:21
yeah, after spending an hour with Acer support, we determined this thing was a dud, I did return it and got another one and spent maybe 45 mins and the new one was up and running. Thanks !

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