A problem with this web page caused IE to close and reopen

March 23, 2015 at 09:05:57
Specs: Windows 7, Intel i7-3930k/12 GB
msvcr.dll crash internet explorer 11

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.17689
Application Timestamp: 54e68526
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: c0000005
Exception Offset: 0002eb3b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033


See More: A problem with this web page caused IE to close and reopen

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#1
March 23, 2015 at 10:21:50
You could try IE Reset, "IE > Tools > Internet Options > Advanced > Reset button". You lose your add-ons but they soon come back with usage. Your favorites etc are retained.

Is this only on one webpage? If so give us the link in case that tells us something.

If you have an alternative browser does it happen on there too?

I suppose malware is a vague possibility but it doesn't obviously fit the symptoms.

Always pop back and let us know the outcome - thanks


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#2
March 24, 2015 at 14:56:02
The App Crash problem did not get resolved. But I want to thank Derek for the reply. I had a lot of crashes with IE So now I am using Google Chrome. I hear microsoft is coming out with a new browser shortly, I will wait to hear feed back on that and if better than IE 11 I will switch back . thanks again jamesv431

message edited by jamesv431


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#3
March 24, 2015 at 15:47:59
IE shouldn't do that - I use it all the time (and others). I think the new browser comes with Windows 10 but Win 7 users will be able to upgrade to it for a year at least.

I think it would be worth doing a quick malware check. The following three programs, (small, free and safe) have pretty well become "first aid" these days. Up to you but I recommend giving them a shot as they often unearth what AV's can miss:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning.

Take them in the order given because the first two are focussed on browser malware.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#4
March 25, 2015 at 12:15:42
None of the above resolved my problem. I am no longer in interested in going after this problem. But I would like to thank you for your help.

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#5
March 25, 2015 at 12:23:03
OK thanks. If the programs at #3 didn't find anything then most likely this is not a malware issue.

Always pop back and let us know the outcome - thanks


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#6
March 30, 2015 at 19:22:26
update your graphic driver

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#7
March 31, 2015 at 07:57:25
My Response #3
"the new browser comes with Windows 10 but Win 7 users will be able to upgrade to it for a year at least"

Sorry, that might not have been very clear. Win 7 users will not be able to upgrade to the new browser but they will be able to upgrade to Win 10 which includes it.

Always pop back and let us know the outcome - thanks


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