A cloud like patch on my Sony Vpceb1e0e

Sony / Vpceb1e0e
February 9, 2011 at 11:34:16
Specs: Windows 7
I bought this laptop a couple of months ago and it developed a light-grey see through cloud in the middle of the screen. The company is saying that it is a physical damage but I don't agree. Does anyone have some kind of a solution?

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#1
February 9, 2011 at 12:45:27
Well, it certainly seems like a screen fault, in which case there is no easy fix. I've never seen software or graphics drivers produce such a symptom. Whether it was physically damaged or not is another matter. The company could just be trying to wriggle out - have they actually seen the computer?

We all live on the same ball.


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#2
February 9, 2011 at 16:23:47
If the laptop is only a few months old it should still be under the warranty. Call and ask for a supervisor and see if you can get the warranty repair.

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#3
February 9, 2011 at 23:36:39
The dealer told me that he had sent photos of the screen to the Sony at France. I haven't seen these photos but with these photos they decided that it is a physical damage!!

It is still under warranty but they are saying that this damage isn't cover ed with the warranty and they wanted to charge me more than the price of the laptop just to check it out.
Thanks for your answers


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Related Solutions

#4
February 10, 2011 at 05:19:40
If the dealer is not helping, contact Sony support yourself. The dealer deals with people who are trying to save the company money, but as a consumer you will be dealing with people who are trying to satisfy you, the customer. If you do not get a good answer, then insist on talking to a supervisor, they will probably cave in for the sake of their reputation and repair it. Make appropriate back ups of your files before sending it away.

You have to be a little bit crazy to keep you from going insane.


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#5
February 10, 2011 at 08:10:43
I don't see how thay can be so categoric by just examining photos. They need to see the computer to make a proper diagnosis so insists on this. I would be firm about it, say it just happened out of the blue. Try Fingers advice in #4 and see if Sony will play ball, although the dealer is actually the one who is responsible by law.

I am assuming that you know of no situation that would have caused physical damage.

We all live on the same ball.


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#6
February 10, 2011 at 11:37:54
Of course I don't that something had happened to cause any damage. In fact I haven't been using the laptop for a couple of days during that time. The dealer told me that if the laptop is sent to Sony i will have to pay more that the laptop itself had cost me.

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#7
February 10, 2011 at 12:19:09
Not much more I can say, other than to try to force their hand and say that they need to examine the evidence rather than base their judgement on photo's - in which case why should you pay for this proper diagnosis. If they find damage then I accept that they have got you cornered.

Sorry, not sure what you mean by this - probably a typo:
"Of course I don't that something had happened to cause any damage|"

We all live on the same ball.


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#8
February 10, 2011 at 20:05:27
If you cannot get the dealer to work with you, then make it clear you will find a better place next time you need something. Then contact Sony. I would recommend getting a phone number if possible for warranty support and deal with someone there and make sure you write down their name and any promises they make you. If you cannot get anything clear from them, try asking for a supervisor. At least get a promise that if you send it in, they will look at it and contact you by phone with the results.
Remember that they are very concerned with their reputation when dealing with the public and they know that if you are happy with how you were treated by them you will probably look for their brand when you go looking a TV, DVD/Blueray player, or Stereo equipment as well as computer equipment. The store must carry their brand if people want it so they are more cost conscious when dealing with a dealer, and you will remember that the dealer as the problem if the refusal comes from him. (About 40 years in retail, so I know the problem. You can tell someone that they clearly broke something and the manufacturer will not take it back ((they won't)) and they call the company and the next thing you know they are telling you what a nice person they talked to and he is sending them a new one and they cannot understand why I was giving them a hard time.)

You have to be a little bit crazy to keep you from going insane.


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#9
February 13, 2011 at 17:11:18
Let us know the outcome.

We all live on the same ball.


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#10
February 14, 2011 at 09:54:53
of course I will. Till now I didn't succeed

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