Solved 500Gig's-dump files windows 7 on HP pavilion g series lptop

Hewlett-packard Pavilion dm1z 11.6" note...
March 26, 2013 at 01:05:24
Specs: Windows 7, 4 gigs?
it's DEREK here lol, i'm having an issue with my gf's new laptop a friend bought for her, it's an HP PAVILION g series with 570 gigs/50gigs free space and windows 7 installed (factory) so my problem is that it was supposed to be BRAND NEW so I dnt understand this myself??? it has crashed four or five times that I have seen so far, I worked out MOST of the bugs n got it running smoothly as I could.... installed a Norton antivirus 2012 on it with Norton utilities and ran EVERYTHING I could think of, so when the Norton 2012 expired a few weeks ago I got Norton 360 2013 and installed it.... when doing so I found out that the c: drive has 570 gigs and only 54 free!!!!! now being that she only has like ten to twenty pics saved on it so far and NO video's or ANY music.... I can't seem to figure out WHAT'S TAKING UP ALL THAT SPACE??? I just guess that it HAS to be from those DUMP FILES and although I am fairly good with computers I dnt know much about dump files and even on other computers I have had dump files created on, they've NEVER had this much of a space problem...maybe 200 megabites in total so given that I believe that she should have all of her drive free space I am wondering HOW I can FIND THESE DUMP FILES to see just HOW MUCH SPACE they are USING and possably delete them? idk if ur still around since the last post was at july 27th 2011 I would appreciate it if u could talk with me and help me figure this problem out as I dnt want to have to pay more than the computers worth just to fix this issue;-).... THANK YOU AND OR ANYONE WHO CAN HELP OR HAS THE BACKGROUND INFO ON THIS PROBLEM ASWELL AS PERMENANT SOLUTIONS PLS N THNX

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#1
March 26, 2013 at 01:48:16
Very hard to read your post, I think this is what you want to know.

Minidump file is located in C:\Windows\Minidump
Kernel memory dump is located in C:\Windows\MEMORY.DMP


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#2
March 26, 2013 at 04:57:57
Your 1st mistake was installing anything made by Norton/Symantec.

Try installing CCleaner-Slim. Run it & remove everything it finds. See how much space that frees up. Use the registry scanner too.

http://www.piriform.com/ccleaner/bu...


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#3
March 26, 2013 at 06:25:52
✔ Best Answer
If the computer is brand new and your girlfriend doesn't have any data on it, then just restore it using the recovery partition.

http://h10025.www1.hp.com/ewfrf/wc/...

And then remove all Norton products.


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#4
March 30, 2013 at 16:01:04
Just to understand what is going on, before cleaning anything off I would run a program to determine where all the used space is in the folder structure. WizTree portable is a very good one.

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