32bit Internet browsers not working

Gateway / Mx3560
March 2, 2011 at 10:56:20
Specs: Windows 7, I5 M520/4gb
I foolishly opened up a zip file I knew had to be a virus. Silly me I thought norton 360 was an AV program. Anyway, now my browsers won't work except for the 64bit version of IE. Chrome , FF and IE32bit all don't work. Norton says it a "trojan.zefarch" and a "suspicious.cloud.5".

Any ideas on how I can get my browsers to work again? I do not have system restore :/.


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#1
March 2, 2011 at 11:10:57
This post should have been made in the Security and Virus forum for best results.

I suggest you boot into Windows safe mode with networking and see if you can then connect to the internet. If so, download and run Malwarebytes. Get it at the link below.

http://www.malwarebytes.org/


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#2
March 2, 2011 at 11:28:26
The virus has been removed. Not really a virus issue. Computer crashes when I try to load it into safemode with networking, but not with safemode.

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#3
March 2, 2011 at 11:31:36
Try going to Control Panel> Internet options> connections> setup. See what happens.

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#4
March 2, 2011 at 11:39:27
Once I click setup, windows tells me I'm already connected. I click start browsing and 32bit IE opens up and works. However, when I select it again from my start menu, 2 additional windows come up. One frozen and one working. Usually when I open 32bit IE it just freezes, FF doesn't even load and Chrome just sits there with an address bar I can enter text into but that does not actually go anywhere :/.

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#5
March 2, 2011 at 15:50:21
You could try performing a system restore.

Go to Control Panel> Backup and restore> Recover System settings or your computer> Open system restore. Follow the prompts from there.


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#6
March 2, 2011 at 19:43:48
There is an option under programs/windows components (I believe that is where it is) to reset Internet Explorer. As far as FireFox and Chrome are concerned, uninstall under programs and reinstall from a clean download (transfer from another computer using flash drive if necessary).

You have to be a little bit crazy to keep you from going insane.


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