2 year old HP laptop Shuts down when click on ANYTHING

October 31, 2016 at 09:20:23
Specs: Windows 7
I have a 2 yr old HP i7 laptop that will boot to Desktop.. and will stay there for hours.. HOWEVER.. when I click on ANYTHING it will shut down.. no BSOD.. it simply shuts down.

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#1
October 31, 2016 at 09:32:50
I can add that the CPU fan is working fine, no overheating. And I did a memtest on the RAM with another laptop.. they're ok.. And I'll add that it'll shut down after being on for a hour.. or a few minutes.. the time doesn't matter.. It'll shut completely off when ANYTHING is clicked.. on a dead space.. OR ON A PROGRAM ICON.. doesn't matter where the cursor is. just ONE click anywhere and it'll shut off..

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#2
October 31, 2016 at 21:17:47
Try booting to BIOS set up and see if it will allow you to move around in there for a while. If it does not shut down there it is probably in Windows, If it does, it is probably hardware related.
You can verify this by booting to a live Linux CD/DVD (not install, run off memory an disk) and see if it will let you do a few things. Like above, it it works normally, it will verify that the issue is with your Windows installation, if it shuts down then it is probably hardware related.
Try running Seatools off CD (from Seagate) to test hard drive. This can be done on another machine if needed by removing the hard drive and installing it as a secondary drive and directing the utility to test (short test) that drive (could be drive D, E , etc. depending on how many drives/partitions on that computer).

You have to be a little bit crazy to keep you from going insane.


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#3
November 1, 2016 at 09:17:54
Hi Fingers

I took the HD out and spent 8 hours Saving 84GB of Data on the customers system, so I KNOW the HD is ok. I did get into BIOS with F12 .. and once it loaded the FIRST touch of ANY Key shuts the system off. Proving it's hardware related. I'm a retired MSCP from the Redmond plant ... where all the Registry work was done, I KNOW Windows lol It's a shame because it's a Win7Pro HP i7, 16GB of RAM, Blu-Ray player/burner.. ALL the bells and whistles .. just 2 yrs old.. This is EXACTLY why I tell ALL my customers to ALWAYS get an extended warranty .. It's just like that spare tire in the trunk, I check it to make sure there's air in it.. and I've NEVER used it.. however... it's there "IF" I need it... a warranty... I'm SURE this is a Hardware problem.. bad CPU.. North chipset.... MoBo wiring stretched from heat... maybe even an onboard video wiring... I've experienced that before and this system is acting the same way.. But then it could be numerous reasons for the Shut Off... problems I can't fix from a keyboard.. I do ALL my "fixing" in the Registry... and I can't get there. The system "loads" correctly.. and the CPU works .. simply from the fact it loads.. and I let it sit at the Desktop Screen for 3 HOURS... and when the Screen Saver came on.. I moved the mouse and the Desktop came back.. but if I touch ANY Key.. POOOF.. it shuts off.. strangest damn thing I've ever seen... or close to it lol.. BUT....
Thank you soooo much, Fingers, for your knowledgeable Reply. but it's gotta go back to the Factory to be fixed.. When I find out what it was.. I'll come back and find you to let you know what it was. More "knowledge" we can put away for the next person that experiences this.
PS Don't you just love Dragon Point & Speak? It can turn a simple Reply into a friggin' BOOK!!!
WizzDumb

message edited by WizzDumb


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Related Solutions

#4
November 1, 2016 at 13:24:14
I'm going to go out on a limb here and say possible video driver issue. Try booting in Safe Mode with networking and see if you can download and install the latest video drivers for the video card/chip that is in your computer.

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#5
November 1, 2016 at 18:13:29
Can you access anything in Safe Mode? Event logs etc.. or registry?

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#6
November 1, 2016 at 22:22:25
" I did get into BIOS with F12 .. and once it loaded the FIRST touch of ANY Key shuts the system off. Proving it's hardware related."
... so safe mode will likely be the same.

You can try an external USB keyboard on the chance that the keyboard has a short somewhere and is causing the issue/ If it works with the external keyboard then it is a simple matter to replace the keyboard (relatively simple).

You have to be a little bit crazy to keep you from going insane.


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#7
November 2, 2016 at 08:11:30
Hi Again Guys

I tried an external USB keyboard.. same results..I tried a USB mouse.. same results.. and yes it'll boot in Safe Mode With Networking.. same results... after boot it'll sit there for hours doing nothing.. and I "click" on ANYTHING ... I'm sure it's some short in the CPU North Bank controller that handles "loads" .. it's going back to HP.
Thanks guys :)


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#8
November 2, 2016 at 08:14:56
Hi Fingers
I took the HD out and spent 8 hours Saving 84GB of Data on the customers system, so I KNOW the HD is ok. I did get into BIOS with F12 .. and once it loaded the FIRST touch of ANY Key shuts the system off. Proving it's hardware related. I'm a retired MSCP from the Redmond plant ... where all the Registry work was done, I KNOW Windows lol It's a shame because it's a Win7Pro HP i7, 16GB of RAM, Blu-Ray player/burner.. ALL the bells and whistles .. just 2 yrs old.. This is EXACTLY why I tell ALL my customers to ALWAYS get an extended warranty .. It's just like that spare tire in the trunk, I check it to make sure there's air in it.. and I've NEVER used it.. however... it's there "IF" I need it... a warranty... I'm SURE this is a Hardware problem.. bad CPU.. North chipset.... MoBo wiring stretched from heat... maybe even an onboard video wiring... I've experienced that before and this system is acting the same way.. But then it could be numerous reasons for the Shut Off... problems I can't fix from a keyboard.. I do ALL my "fixing" in the Registry... and I can't get there. The system "loads" correctly.. and the CPU works .. simply from the fact it loads.. and I let it sit at the Desktop Screen for 3 HOURS... and when the Screen Saver came on.. I moved the mouse and the Desktop came back.. but if I touch ANY Key.. POOOF.. it shuts off.. strangest damn thing I've ever seen... or close to it lol.. BUT....
Thank you soooo much, Fingers, for your knowledgeable Reply. but it's gotta go back to the Factory to be fixed.. When I find out what it was.. I'll come back and find you to let you know what it was. More "knowledge" we can put away for the next person that experiences this.
PS Don't you just love Dragon Point & Speak? It can turn a simple Reply into a friggin' BOOK!!!
WizzDumb

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