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Roaming profiles info keeps getting deleted

Hewlett-packard / Rfrb hpe-510t
December 18, 2012 at 17:01:37
Specs: Windows 7, 3.401 GHz / 6126 MB
We have a bunch of roaming users within a domain and every two weeks on the dot their profile info gets deleted on their desktops, etc.

I have checked the scheduled tasks, the GPO's, the event viewer logs, the Windows Updates, and a few other things and all of them checked out. This server is Windows Server 2012.

What could be causing this?

Jonas "Jackal" Lear
Serving the South Bay Since 1999

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December 21, 2012 at 14:48:03
Where is it being deleted? On the server or on each workstation?

Make sure "Delete cached copies of roaming profiles" is not configured.

Next time before it happens you could try running a tool like ProcMon to see what process is actually doing the deletion.


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December 21, 2012 at 14:54:05
I actually had this wrong..

I was under the impression that they were roaming profiles but they aren't. They are users logging on locally to the server itself and their data from the desktops and My Documents keeps getting deleted sporadically. Remote Terminal Services is active on this server and created backup profiles (i.e. username.0), could that have anything to do with this?

Jonas "Jackal" Lear
Serving the South Bay Since 1999

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December 23, 2012 at 16:05:29
Did you check to make sure that, that GPO isn't configured? You might want to run an RSoP report to verify all the TS settings.

Check all the scripts (logon/logoff/startup/shutdown) that are in use. Check the logs during the times that you believe the profiles are being deleted.

How sure are you that they're deleting on a set schedule?


Apparently there is a GPO that can delete profiles older than a certain number of days. Maybe worth looking at:


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Related Solutions

May 16, 2013 at 07:12:49
Is your TS configured to allow one user account to log on multiple times? I could see an issue where the user's registry file is locked up and it causes the server to create a new user profile. You might consider setting up folder redirection. Even if it created a new profile, it would read the policy to check their My Docs and Desktop files from the redirected directory.

Andrew Leonard
BL Technical Services
Emergency IT Support

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