upgrade from IE6 to IE8 fails

Microsoft Windows server 2003
March 30, 2010 at 10:52:00
Specs: Windows Server 2003 SP2, 32-bit
Hello,

I'm running Windows Server 2003 SP2 with IE6 installed. I need to upgrade to IE8. However, the upgrade is failing with "Internet Explorer Installation did not complete". I do not see IE6 listed in Add/Remove Programs. I also went into Start->Programs->Accessories->System Tools->System Information->Tools, but did not see an IE Repair Tool in there. I have seen several other similar posts on this but have not found a solution yet. I can't find the same version of IE6 for Windows Server 2003 SP2 online to download. IE6 is working fine, but I need to upgrade. I also tried to open the repair IE tool through the command line but I don't see the SETUP.exe file. I also tried modifying the registry to set IsInstalled = 0, but that did nothing either. Help!

Thank you,
Mimi


See More: upgrade from IE6 to IE8 fails

Report •

#1
March 30, 2010 at 13:42:05
Update:

I reviewed the ie8.log file and found a line near the bottom that sais "ArchiveFileForUninstall: ArchiveSingleFile Cancelled". This lead me to http://support.microsoft.com/kb/917... under "Advanced Troubleshooting Method E: Check for any files that cannot be backed up or updated". I ran the command they presented, but it came back with a "No mapping between account names and security IDs was done." error. Not sure what to do at this point.


Advanced troubleshooting
Method E: Check for any files that cannot be backed up or updated
This method is rated: Moderately difficult.

To complete this method, follow these steps:
Determine whether a problem is preventing the files from being backed up or updated. To do this, follow these steps:
Click Start, and then click Run.
Copy and then paste (or type) the following text in the Open box, and then click OK to open the Ie7.log file:
%windir%\ie7.log
Note By default, the Ie7.log file is located in the C:\Windows folder.
Press CTRL+END to move to the end of the Ie7.log file.
On the Edit menu, click Find.
In the Find what box, type ArchiveFileForUninstall:ArchiveSingleFile Cancelled.
Under Direction, click Up, and then click Find Next.

If you find the "ArchiveFileForUninstall:ArchiveSingleFile Cancelled" text, this indicates that there is a problem that is preventing an Internet Explorer 6 file from being saved for uninstall. For example, text that resembles the following in the log file indicates that there is a problem:
Time_stamp: ArchiveFileForUninstall:ArchiveSingleFile Cancelled
Time_stamp: DoInstallation:UpdSpCommitFileQueue for AlwaysQueue Failed: 0x4c7

If you do not find the "ArchiveFileForUninstall:ArchiveSingleFile Cancelled" text in the Ie7.log file, contact Support (http://support.microsoft.com/contactus/) .
Reset the permissions for the Vgx.dll file. To set the permissions of the file to the default settings, click Start, click Run, type cmd, and then click OK. At command prompt, copy and then paste (or type) one of the following commands, and then press ENTER:
If you are running Windows XP, copy and then paste (or type) the following command:
echo y| cacls "%CommonProgramFiles%\Microsoft Shared\VGX\vgx.dll" /P BUILTIN\Users:R "BUILTIN\Power Users:C" BUILTIN\Administrators:F "NT AUTHORITY\SYSTEM:F"
If you are running Windows Server 2003, copy and then paste (or type) the following command:
echo y| cacls "%CommonProgramFiles%\Microsoft Shared\VGX\vgx.dll" /P BUILTIN\Users:R "BUILTIN\Power Users:C" BUILTIN\Administrators:F "NT AUTHORITY\SYSTEM:F" "NT AUTHORITY\TERMINAL SERVER USER:C"
Try installing Internet Explorer 7. If Internet Explorer cannot be installed, check the log file again by following the steps in Method D. If the log file shows a problem, repeat all the steps in this method.


Report •

#2
March 31, 2010 at 08:14:55
Update:

I had "PowerUsers" instead of "Power Users". Once I corrected that I was able to verify the permissions on vgx.dll were correctly set. However, my upgrade to IE8 is still failing with the same line in the log: ArchiveFileForUninstall:ArchiveSingleFileCancelled


Report •

#3
March 31, 2010 at 16:30:31
Thanks for posting steps to fix - hopefully more people might be able to find assistance from the steps you posted :)

Report •

Related Solutions

#4
April 1, 2010 at 08:44:47
thomasad,

I didn't post steps to fix! I still haven't fixed the problem yet. Any ideas?

Mimi


Report •

#5
April 1, 2010 at 13:40:33
Problem solved. I ended up grabbing the entire C:\Program Files\Internet Explorer folder from a different server and blasting it over the C:\Program Files\Internet Explorer folder on the server that was having issues. Then I rebooted and ran the upgrade to IE8 and it worked!

Report •

Ask Question