Cannot see files from remote PC

October 22, 2012 at 17:23:15
Specs: Windows 7
I have a 2003 server. This is not a Domain - just a simple workgroup shared server.
I want to to store Word and Excel files on it and I want a just few users
to be able to use it. When I do a local network view using explorer \\servername\ I get a view of the files
everything works fine I can read and write to the server.
But I need for two other locations to be able to do the same thing over the internet.
I have a Cisco router that has a connection to two other locations and they both have a vpn tunnel setup.
I have a Linux, Netware (remember that one) and a Unix server that all work just fine.
But when I try one of the remote/location PCs to get a file list \\servername\ it just say's not found.
I can ping the server by IP Address or by Host name works just fine.
I ran a capture using Shark and the server (192.168.1.2) is not responding.
I even turned off the firewall to be sure that this wasn't causing a problem.
If I try to run a RDP from the remote/location PC to the server it works just fine.
If I do a search for computer or people it finds nothing.
This is driving me nuts!
There's a probably a simple solution.
If you have any ideal pleaseeeeee help me.

Thanks,
Jim


See More: Cannot see files from remote PC

Report •

#1
October 22, 2012 at 18:24:11
Try to see if browsing to \\192.168.1.2\ shows the files.
If so, then you would have to place a static entry in the hosts file on the remote machines as the server may not be resolving properly for SMB sharing.

Also make sure that the remote users have an valid account on the server that they will use to access the files.

Are all of the machines in the same workgroup? What client OS are the remote machines using?

If XP, make sure Simply File sharing is OFF. If Windows 7, make sure "Network Discovery" and "File Sharing" are enabled.

Let me know if you still need more assistance.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


Report •

#2
October 24, 2012 at 10:58:48
SongCloud,

Thanks for the input.

You Wrote:
Try to see if browsing to \\192.168.1.2\ shows the files.
Did that and I get "Windows can not find \\192.168.1.2
I do have the hosts file already set up with a status entry,

You Wrote:
Also make sure that the remote users have an valid account on the server that they will use to access the files.
Are all of the machines in the same workgroup? What client OS are the remote machines using?

Yes I have the same user and PW set on the server and the PC.
About 99% of the PC's are XP Pro.

You Wrote:
If XP, make sure Simply File sharing is OFF. If Windows 7, make sure "Network Discovery" and "File Sharing" are enabled.
This was turned ON - and I turned it off and rebooted and still no changes.

Any other tricks in you bag!

Thank You


Report •

#3
October 24, 2012 at 11:40:29
If I read your post right you have two site to site vpns which means two sites connecting to a third main site.

Given this setup you should be able to access the server directly for file sharing.

This makes the bit about connecting to a remote pc a bit strange. It also should see the server unless you are creating some kind of vpn tunnel to this remote pc which results in it being isolated on the local network.

If this is the case you should just RDP to the remote pc not vpn to it.

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


Report •

Related Solutions

#4
October 24, 2012 at 15:08:32
Wanderer,

Thanks for the input.

Location B and C or connected to Location A, this is the main router.

You wrote:This makes the bit about connecting to a remote pc a bit strange. It also should see the server unless you are creating some kind of vpn tunnel to this remote pc which results in it being isolated on the local network.

I agree.

But using a vpn client for every user that wants to open a file on the server will not work for me.

Any other ideals?

Thanks!


Report •

#5
October 24, 2012 at 17:20:18
"I ran a capture using Shark and the server (192.168.1.2) is not responding."

On what machine were you running Wireshark to do the captures?

If on the server, then we should see packets both ways.

If on the remote client, then we may only see traffic TO the server if the server is either not responding or if the response packets are being "lost" along the way.

Try running a capture from both the server and the remote client and compare the packets captured.

Are there any related entries in the windows logs on the server? Check the security log and ensure that there are no entries for permissions issues.

"I even turned off the firewall to be sure that this wasn't causing a problem."

For this did you mean the Windows firewall on the server/remote clients, or did you mean on the Cisco devices?

Check to ensure no rogue ACL entries are being applied to the VPN tunnel interface on the Cisco devices.

"If I do a search for computer or people it finds nothing."

So if you browse the network neighborhood, you get NO computers showing up? Not even ones local to that subnet? If so, that is very odd indeed unless you only have 1 machine at each of the 2 remote locations.

Just some more ideas for you. I agree, though, that this is most likely a simple issue that is evading us. Let me sleep on this question and I may have more suggestions for you tomorrow.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


Report •

#6
October 24, 2012 at 19:04:04
SongCloud,

You Wrote:On what machine were you running Wireshark to do the captures?
On the server and a remote PC 192.168.3.11 loading some data to check.
Server receives but does not respond.

You Wrote:Are there any related entries in the windows logs on the server? Check the security log and ensure that there are no entries for permissions issues
Did not do this - me no expert:) - will check
You Wrote:"I even turned off the firewall to be sure that this wasn't causing a problem."
Yes I turned off the cisco firewall and later tried the pc - no change.
You Wrote:If I do a search for computer or people it finds nothing."
Yes I was doing this in the field \\servername - Windows does not find it.
If I browse the network neighborhood, I get NO computers showing up.
the server is on subnet 192.168.1.2 the remote location is on 192.168.3.x.
When I do a local Entire Network, MSwindows Network, workgroup ,
I can see the 2003 server@192.168.1.2 and my local PC plus two other servers including a Linux Samba server.
I see no other PC's and I habe 15+ pc's at this location (on 192.168.1.2)
I wonder why that.
I have all static addresses and I do Not turn on "File & Printer Sharing fo MS networks"
Could this be the issue?
I have never needed it and most everything I have is Unix and Linux here - one old
Netware server that I'm trying to retire. this windows was to take it's place.

If I can't get it to work I will be forced to use the Samba server on one og my Linux boxes.

Those ideas you have come up with are great - I think we might come up with a solution :)

Get some Sleep!!

thanks Again,
Jim


Report •

#7
October 24, 2012 at 19:41:44
"I have all static addresses and I do Not turn on "File & Printer Sharing fo MS networks""

I think this may be the issue. Windows is very funky in the way that it implements file security and SMB sharing. Windows to Windows should work without any modifications, but sometimes in a workgroup setting, things don't always jive. Try enabling this and see what happens.

Not to mention, but NetBIOS traffic my be unable to be routed by the Cisco devices over the VPN. Try mapping a drive from one of the clients directly to the network share on the server and see if it gives you an error.

I'm still not convinced if it is the Cisco blocking the return traffic of the server not responding properly.

"Get some Sleep!!"

Sleep? What is that? I'm still at my full time job. 14 hour days are all too common in the IT field.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


Report •

#8
October 30, 2012 at 06:50:02
Songcloud,

Ok I will look at that.

I work for a company 4 hours a day and then run my own bus no rest for us guys and a few gals.

Thanks for all of your input - if I can't get it to work I will use my Linux box. I have Samba working on it now but I really want to use windows because of the ease of setting up the users 0 I'm lazy too! :)

Thanks again.

Jim


Report •

Ask Question