|1. What type of DVD drive do you have (ie. a slimline drive with the laser mechanism in the tray, an open tray, slot-loading etc...)?|
2. Windows 2000 and Windows XP are separate operating systems. Distinguishing between them will be important if its a software problem. Go to your Start Menu, select Run, and enter "winver" (without quotation marks).
3. Its a bad idea to post your email in a public forum. The only people who are likely to use it are spambots.