I have been unable to download my photos using the normal channel, plugging in a motorola data cable
Are the photos on a microSD card inside your phone?
If yes, just buy a card reader (and a microSD adapter) for your PC and put the card into the reader. Job done.
Hi emetteur, Let us know the model of the phone.
Meanwhile, refer to the link mentioned below:
Thanks & Regards
Manshu S
#iworkfordell
If the Motorola phone uses a propitiatory cable then you need a program like Phone tools to connect the phone directly to the PC. Easier to remove the SD card and place it in a reader. That assumes you saved the photos to the card and not some internal memory.
When you connect the phone to your computer, is it recognized & listed in My Computer? If it is, the photos are most likely in the DCIM folder.