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Solved How can I access safe mode when keyboard is not working?

November 7, 2015 at 17:22:39
Specs: Windows 2000
HELP! When the computer is powered on, the screen comes up where you select Safe Mode, Start Windows Normally, etc., but I cannot use the arrow keys to choose Safe Mode. So it tries to start the computer normally which results in a blue screen comes up saying something about new hardware is not compatible. I had been working on installing a camera and although it wasn't technically new hardware, I think the issue may be resolved if I could go into safe mode and uninstall the camera. The keyboard is a USB keyboard and is not responding at all. It will not even show Caps or Num Lock. Any help is much appreciated!!

message edited by trying2learn

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November 7, 2015 at 17:32:44
✔ Best Answer
Any chance the keyboard itself is faulty? If it's a wireless keyboard that might be the problem. Maybe you have a PS2 keyboard kicking around.

Always pop back and let us know the outcome - thanks

message edited by Derek

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November 7, 2015 at 17:41:17
Thanks for responding! It is a usb keyboard. I do not have a PS2 keyboard available and not sure where I could purchase one. I do have another usb keyboard so thought I would try that, but don't have high hopes...

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November 8, 2015 at 00:12:01
You could try a USB to PS2 adapter.

So, normally, does the keyboard only work once you get booted into windows 2000?
I would think, a BIOS driver should do the job. Unless when they built your machine they didn't think to include one. Maybe you should look into whether there are any BIOS updates available for that model. Once your up and stable that is.

I wonder are you able to even enter BIOS with your keyboard? I think that boot screen maybe driven by the OS. Could it be, that the keyboard stops working when the screen appears and your BIOS and the OS are just not working together at that point?

Can you boot from a floppy or CD/DVD and make the necessary fix?

message edited by ISAmad

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Related Solutions

November 9, 2015 at 18:24:13
So, after much brainstorming, I finally remembered that I did have a PS2 keyboard tucked away in a closet! I was very relieved!! It worked perfectly and I was able to resolve the issue.

Thanks for the USB to PS2 adapter suggestion, ISAmad! I may pick one up just to have on hand for when my PS2 keyboard is not available.

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November 9, 2015 at 18:43:53
Good to hear and thanks for popping back to let us know.

message edited by Derek

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November 26, 2015 at 10:18:59
You should be able to enable USB legacy support in the BIOS screens. The USB keyboard should then work at start up.

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