Failure to install a program ...

February 22, 2012 at 06:18:30
Specs: Windows 2000, 1/512
Hello,
I have an issue to install program "DisplayKEY Cradle USB Software 32-bit" which I'm using for my Real Estate work. I used it for many years on my Windows 2000 PC and recently reinstalled OS. After that I tried to install it again but for some reason failed it. I went back and force and eventually tried to clean registry and remove all key/values which had 'Cradle' keyword. Apparently I messed with a registry :).
After I reboot my PC I've got an issues:
When I try to start install program "DisplayKEY Cradle USB Software 32-bit" almost at the very beginning I have an error message "The configuration data for this product is corrupt. Contact your support personal". This blocks me.
Could someone help me with it?
Thanks,
susja

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#1
February 22, 2012 at 10:14:52
Is your Win2000 working OK other than the above program? If so, I suggest you perform the following.

First, remove that program from Control panel> add/remove programs. Then:

Download Ccleaner Slim from the link below. Install it and run both the cleaner and the registry module. You may wish to save any passwords to internet sites before running the cleaner module as you may need to log in again.

The cleaner module should remove any orphan registry entries thereby allowing you to re-install that program.

See the second link below for additional information on that program.

http://www.piriform.com/ccleaner/bu...

http://www.google.com/search?q=Disp...


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#2
February 22, 2012 at 10:40:04
hi OtheHill,
thanks for reply,
I don't see my program in Add/Remove program ( because I removed it before).
I ran Ccleaner Slim the way you recommended.
I tried to install my program again and hit the same error as before.
susja

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#3
February 22, 2012 at 11:39:56
Microsoft Updates: both critical and non-critical updates undertaken including Service Pack 4 ?

DisplayKEY Cradle USB Software 32-bit: are you using a version compatible with W2K ?

Googling is quicker than waiting for an answer....


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#4
February 22, 2012 at 11:46:09
I have Windows 2000 SP4
Using the same machine and OS I was able to use this program before. Obviously now all drives were reformatted ...
As I mentioned I tried to install it before and failed to succeed to install ... but wasn't blocked from installation like now. After that I tried to clean registry and removed all values that had 'Cradle' in it.
I just suggest that somehow I messed registry.
susja

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#5
February 22, 2012 at 14:51:29
Are you using any antivirus or malware programs. If so, you may need to disable them while installing.

Did you look at the Google link I provided. Lots of information there about that software.


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#6
February 22, 2012 at 15:50:13
well ... I disabled anti-virus but it didn't make a difference. I called support of DisplayKEY Cradle USB and they said that my problem is with Windows Installer when I deleted some keys from registry. They recommended me to reinstall Windows Installer. When I tried to install it give me the message "The specified service already exist".
Could you please help me to uninstall or reinstall Windows Installer? Maybe it'll fix my issue...
Thanks,
susja

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#7
February 22, 2012 at 16:18:55
Below is a link to the distributable download of Windows installer 3.1xx.

You can also try running scannow SFC. The second link below describes how to use SFC.

http://www.microsoft.com/download/e...

http://support.microsoft.com/kb/222471


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#8
February 22, 2012 at 16:50:06
well ... following your links I first installed Windows Installer 3.1. It didn't make a difference and my program failed to install same way. Then I ran sfc /scannow and it also didn't fix my issue.
It looks that I hit the wall and last option is to reinstall OS again.
susja

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#9
February 22, 2012 at 18:58:51
"last option is to reinstall OS again"

Do it completely from scratch. Delete partitioning, create new partitions, format as NTFS, then install Win2K. Do NOT install any software (other than AV), until after you've install all the device drivers, SP4, the SP4 Rollup, & all available Windows Updates.


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