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WindowsMediaPlayer(v12) opens then almost immediately closes

Dell / Precision workstation 773...
August 19, 2019 at 15:13:08
Specs: Windows 10 Pro 64 bit, Intel I7 2760QM 16Gb RAM
I recently bought this laptop (7730) from Dell UK with Windows 10 Pro 64 pre-installed and I have a couple of problems with it I just don't seem to be able to find an answer for. First, my audio files will play OK with MediaPlayer (v12) but if I try to open video files Windows Media Player will open, nothing will display and within 2 or 3 seconds it will close. I have tried deleting the player from Windows Features and re-enabling it, to no avail. Secondly, when I try to play videos over my Samsung TV using the Cast To feature, the picture appears but no sound - although curiously I can play my audio files (WAV, Mp3 etc) over the TV OK. With my previous Windows 7 laptop (Dell M6600) everything was/is fine. Someone has always been able to help me on in the past and I am hoping that I might be lucky again on this occasion! Thanks in advance to anyone kind-enough to respond. Pete

message edited by recordamus

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August 19, 2019 at 16:33:28
What format are the video files? Maybe you don't have the necessary codecs installed to play them.

You could always try VLC media player. It has just about every codec needed to play any file out there.

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August 20, 2019 at 10:36:51
Yes. I wondered about that. The files are an assortment of mp4.and M2T mostly. I might just try VLC though. Thanks for taking the trouble to respond. - Pete

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August 22, 2019 at 06:48:47
It's a bit like with multiple browsers : there is NO one browser, with a given version, that can display ANY site correctly. If that was the case, that would be perfection.

So, a bit the same applies to media players : there are many around, and often one or another has issues with one or more formats, or extensions. Just for sake of debugging : install different players. At least have VLC, then add any you want, I would suggest at least 3.

Then play the exact same files, in those 3 (or more) players. See what happens. Also note that, IF you install 3 players, you will have lots of codecs, almost no matter what players you choose.

I'm a fan of VLC, but also that one is not perfect. And it would contradict my earlier statement :)

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August 22, 2019 at 08:40:33
Interesting thoughts. I think I'll download the VLC player. Thanks very much for your kind reply. Pete

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