Windows 10 update removed my printer

Dell - inspiron 17.3" laptop - 4gb memor...
September 22, 2017 at 22:44:39
Specs: Windows 10 64 bit, Intel Core i5-4210U 1.7GHz/8GB
After being harassed for about a month I finally gave in and did the Windows 10 update yesterday (it shows I am currently at Windows 10 Version 1703 OS Build 15063.608.

Well today I went to print and found out that my printer is gone. I have tried to add a printer, add a Bluetooth device, noting seems to get it back. I am so tired of Microsoft screwing things up. I work in IT and I never seen such a incompetent company. Too bad they own the world.


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#1
September 23, 2017 at 02:06:44
Sadly an all too common event. Often an upgrade (in the past at least) retained the previous printer drivers and they usually worked ok.

You might have hunt on the assorted support areas for your printer; and check on thei manufacturer's various worldwide addresses. Don't use any of the driver scan and find a driver sites as often they are more trouble than help

Whether it's entirely MS responsibility to provide drivers is a topic for discussion; although the printer manufacturers ought to ensure they are available within a reasonable time once a new version of an OS is avIlable?

Of course by failing to support a printer in say win-10 does mean the end user has to buy a newer one; this ensuring the manufacturers continue to make money.

A long shot is to see if your printer has a win-10 based emulation option; which option has served many well in the past with earlier versions of windows?


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#2
September 23, 2017 at 05:40:59
The first place I would look would be the printer mfg's web site, if they have a driver for it then download it and install it that way. If not and Windows 10 just does not have the driver for it then you will probably need an newer printer. If Windows 10 add printer box does not work at all then you have a different problem and it needs to be fixed.
In this case I would do a Windows update first manually to get all recommended updates and then go back and look at all optional updates that might relate to printing or anything else relevant to you. Then I would go to tweaking.com:
http://www.tweaking.com/content/pag...
Download, restart into Safe Mode, Run all prescan recommendations, then run the repair.
This will repair the printer add options and any other system errors you may have.

You have to be a little bit crazy to keep you from going insane.


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#3
September 23, 2017 at 06:26:33
How old is your printer? You likely have a couple of missing drivers which shouldn't be an issue for an IT specialist. Did you prepare your system before installing the "Creators Update 1703"?

https://www.groovypost.com/howto/pr...


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#4
September 23, 2017 at 11:39:07
Hi Trvlr,

The reason I am blaming Microsoft is because this was not an update from one OS to another. Id I had gone from Win 8 t Win 10, then yes, maybe the drivers are not available. This was an upgrade from Win 10 to another version of Win 10, so if my printer was working before, it should continue to work or they should at least have the ability to check your devices before doing the update.

It seems from what other are saying maybe I just need to go get the driver again. My issue is why should the driver, which was working be gone. In fact my printer seems to be deleted as well, but my sisters printer which is also installed on my machine is still there. I am away from home right now, but worst case scenario is I can get the CD when I get home and re-install everything.


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#5
September 23, 2017 at 12:22:04
I fully understand your comments re' M$-land; and as I said earlier, it's not an uncommon experience to find drivers simply disappear when upgrading a specific windows version... Quite why simply applying an update (in this case just one of so many for this all singing, all dancing windows-10) to the same version/generation of windows is beyond my ken...

The saga of damaged,screwed up, wrecked systems involving win-10 seems endless; and yet the techies at M$-land don't seem to really care. Or if they do care then they appear to be inept, incapable of resolving it all.

Whilst Mac OSX does have some issues at times, and certainly one generation of OSX was PIA for many who went there, overall Apple seem to generally avoid much of the mess that M$-land creates for all concerned. I currently run Mac systems; and have win-7 in dual boot on my Mac Mini (and even XP on my now elderly MacbookPro). There are long ongoing issues with M$-Office/Outlook for Mac which have never been resolved by either M$ or Apple. Many feel that the ball in situation is really in Apple's court - but they appear to prefer to ignore it. Equally printer drivers are often slow in arriving for new generations of Mac OSX; although often the previous drivers usually work and are often updated and subsequently resignatured afresh by the appropriate manufacturers and/or Apple.

True one may find the drivers for your printer on the mfg's websites but as you say - why should you have to go that route when the printer was OK inwin-10, prior to this latest offering from M$-land?


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#6
September 23, 2017 at 12:27:49
So I talked to HP and they did a check of my computer. He looked around but did not seem to see anything. It seemed that
one thing he did was run a dir /s from c:\. While it was running he passed me on to someone else who to be a Microsoft
support engineer and he suggested restoring the services but there would be a one time charge for that. I told him I would
contact MS, as it is there problem.

When I suggested doing a system restore to the first person I was talking to, he said that wouldn't help.

The dir /s seemed to end with the following message;

C:\>DRIVERS INSTALLATION FAILED ! COMPUTER SERVICES INFECTED ! NETWORK SERVICES STOPPED
WORKING !

They are saying that my computer has been hacked by clicking on some unsafe link because all my drivers are corrupted.

I explained to him that I work in IT and know not to click on unsafe links. I have had this computer on Windows 10 for over 2
years and have been using the same printer with Windows 10 for over a year and have not had any issues. I just used the
printer last weekend with no issues. I suggested doing a system restore but he said that wouldn't help.

The guy hung up on me without even saying goodbye. The software fr the computer is currently downloading.

I will try to install once it is done.


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#7
September 23, 2017 at 12:30:08
Hi Trvlr,

I have really wanted to go the Linux route. Been trying to get a machine up for 2 years but just haven't found that time. My goal is to see if it is realistically possible t say goodbye to Windows forever.


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#8
September 23, 2017 at 13:12:34
Well I reinstalled the software and the printer is working again via the USB cable. Now I just need to get it working on bluetooth.

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#9
September 23, 2017 at 13:21:16
I have done a bluetooth search and it seems it found the printer, but when I try to connect it wants a pin. If this something I would have set when I first installed it?

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#10
September 23, 2017 at 14:17:45
"I have really wanted to go the Linux route"

You can test Linux by booting off a Linux DVD or bootable USB. It doesn't run as well as a HDD installation, but you can get a feel for it. I recommend either Zorin or Mint. Older PCs can usually run the Lite versions.

http://distrowatch.com/table.php?di...

http://distrowatch.com/table.php?di...


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#11
September 23, 2017 at 14:19:42
I doubt it? And as the drivers went missing, any settings you created in that vein would have gone as well?

It is the laptop asking for a PIN?

What make/model is the printer?


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#12
September 23, 2017 at 15:29:58
The printer is a HP Officejet 100 Mobile Printer

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#13
September 23, 2017 at 15:35:19
Seems you may have to clear previous security (bluetooth settiings..)

Have a browse here and check out both windows links, and also just below the Mac OSX link - where it refers to clearing any previous bluetooth settings for a PIN...

https://support.hp.com/gb-en/docume...


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#14
September 23, 2017 at 15:37:40
Just found this link which states the printers hips with a default 6 digit code - all zeros...

https://h30434.www3.hp.com/t5/Noteb...

One can set a new one too, somewhere in the setup routine; as mentioned lower down in the above discussion....

message edited by trvlr


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#15
October 13, 2017 at 16:36:23
Just a follow up. Yesterday another windows update was required. I applied it. Today I did a bluetooth search and was able to find my printer. I reset the printer to factory specs and used 000000 as the pass phrase as mentioned above. My printer now works via bluetooth again. Thanks very much for the help of all who answered. The site is a life savor.

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#16
October 13, 2017 at 19:50:34
Glad to hear all is fixed and working normally again. If you select a best answer it will mark the post as solved.

You have to be a little bit crazy to keep you from going insane.


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