Solved Windows 10 Update -- Blue Screening

Microsoft Windows 7 professional with sp...
August 19, 2018 at 05:26:37
Specs: Windows 10, n/a
My Windows 10 PC downloaded updates the other day and the Build Version is now 1803 (OS Build 17134.228) After the upgrade, my computer stating blue screening. I contacted Microsoft and did a screen share and they said that the updates did not complete successfully. He tried to update it manually, but failed. My case was esclated to level 2 support, they will call on Aug 29 since I am going away this coming week. In additon, I cannot open Office applications, when I try to open Outlook 2016, it pops up with this error:
The appliacation was unable to start correctly (0Xc0000005)
Click OK to close the application.
I did a google search for this error, and found that it is due to the main system drive C: is failing and needs to be replaced.
Is this true or is it just a Windows file failing?
Thanks - Chris

See More: Windows 10 Update -- Blue Screening

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#1
August 19, 2018 at 06:19:04
You didn't post your system specs but in your tags you have Win7 Pro so my guess is you upgraded from Win7 to Win10 rather than doing a clean install. Is that correct? You might want to try running diagnostics on both the HDD & RAM to rule them out (or in) as the cause of the problem.

Have a look at these:
https://answers.microsoft.com/en-us...
http://www.tomshardware.com/forum/i...


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#2
August 19, 2018 at 06:26:17
I have a Windows 10 Home - 16 GB of RAM -- 64 bit OS
Your correct, my system orgnially had Windows 7 and it was upgraded during the time MS was offering free upgrades from Windows to 10. I will try to find a utility to check the RAM and HD.

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#3
August 19, 2018 at 07:52:25
✔ Best Answer
Yeah, you're in an odd spot until you can get more troubleshooting done. Did the update fail because of a failing disk / RAM, or did the failed update cause symptoms of failing disk / RAM? We don't know. You're not getting, "delayed write failed," errors or the like, correct?

Start first by checking your memory: https://www.windowscentral.com/how-...

If your system passes, do a repair install of Win10: https://answers.microsoft.com/en-us...

If you're still having trouble, or you have indications of a failing HDD that aren't based on unsubstantiated webpages about a fairly common error condition, run a disk check: https://www.tipsdotcom.com/windows-...

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Related Solutions

#4
August 19, 2018 at 15:21:36
Microsoft level 2 decided to call today. They took a look at my system and found that the service in MSCONFIG may have been causing the issue. The service is: User Energy Server Servicecreek. He checked everything else and did not find any issues. He told me that if I have additional problems, EX: another blue screen -- he advised me to re-format and reinstall windows.
Shortly after the call, my pc Blue screened again.
Not sure why.
I did re run the windows fix/re-install link you provided, after re-install and reboot. it says:
WE couldn't install Windows 10.
We've set your pc back to the way it was right before installing Windows 10.

Then it gives the following errro:
0x80070570 - 0x200c
The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE

I will try to find what this means on google.


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#5
August 19, 2018 at 16:10:45
chrismr: They took a look at my system and found that the service in MSCONFIG may have been causing the issue.
Gotta say, that sounds pretty lazy of level 2. "Disable this random third party service and reinstall Windows if it doesn't work out," is barely one step above, "Take two pills and call me in the morning."

chrismr: Then it gives the following errro: 0x80070570 - 0x200c
It means ERROR_FILE_CORRUPT.

Run the Win10 media creation tool on a working system, and go with the "Create installation media" option to install Win10 to a blank USB drive. Then boot the BSOD'ing system off of that USB drive, and try to do the repair install that way. If that fails, it's probably failing memory.

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#6
August 19, 2018 at 16:21:13
Is there a utility program that I can run to check the RAM memory modules ?
I’m
I’m going on a cruise from aug 20 - 28
I will try what u said hopefully tonight and further look into this upon my return

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#7
August 19, 2018 at 17:59:37
First link I provided back in #3 tells you how to use Win10's memory check

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#8
August 19, 2018 at 20:29:42
You can run Memtest86 via a bootable CD or Flash drive to test your memory.
You can run Seatools from Seagate off a bootable USB flash drive to test the hard drive, run the short drive test (non-destructive - does not erase files).

https://www.memtest86.com/download.htm

https://www.seagate.com/files/old-s...

You have to be a little bit crazy to keep you from going insane.


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#9
August 19, 2018 at 21:29:40
I ran the Seagate hard drive test aborted the test on its own after 10% complete - why did it abort ? It did. It respond with an error message

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#10
August 19, 2018 at 22:00:11
That was the short test it aborted after 10 % completed.
The long generic test completed 100 percent.
Strange

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#11
August 20, 2018 at 09:58:09
The memtest (first link in #8) is the one that tests your RAM modules. Worth running.

Why the seagate test aborted is anyone's guess. You should have let us have the exact error message which would have given a clue.

Always pop back and let us know the outcome - thanks


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#12
August 20, 2018 at 10:37:26
I will post the error after aug 28

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#13
August 21, 2018 at 07:41:02
you could (probably temporarily) fix the issue by taking out the hard drive, placing it in another PC, then reformat & install windows there.
Then place it back in the "corrupted system"& it should at least boot, if not its a HDD failure or almost failure. if it does work, you could be having cable/cpu & ram issues.

Ram issues, being the hardest to tackle/trace, as it will (really) slowly corrupt windows.

So I guess i support Derek in the use of memtest86

i5-6600K[delid]@4.8GHz/4.3GHz@1.4v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-28 1T 2700MHz@1.35v
MSI Armor RX 570 4GB@1340Mhz core@1.110v/1865MHz BiosModded


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#14
August 21, 2018 at 08:15:27
Why do you suggest to put it into another computer to reformat and reinstall ? Why can’t I just do that on the current computer?
But I’m planning on buying s new SSD harddrive - the one I have now is too small - only 220 gigs - which one do u suggest I get ?

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#15
August 21, 2018 at 08:39:33
well if its the ram corrupting windows, it will happen every time you use your current system

i5-6600K[delid]@4.8GHz/4.3GHz@1.4v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-28 1T 2700MHz@1.35v
MSI Armor RX 570 4GB@1340Mhz core@1.110v/1865MHz BiosModded


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#16
August 21, 2018 at 21:39:26
Installing on another system really does not work and gets MS's short hairs raised.
Testing memory with Memtest86 may help prevent wasted time and effort, a single memory glitch during install and you will have to do it all over again after finding problem.
If your motherboard supports booting to PCIe and you have a M2 PCIe slot or spare slot 4X or greater then I prefer the PCIe SSD's for the greater speed. I am running a Western Digital Black series M2 PCIe SSD on a PCIe adapter card and it works well for me. The Samsung newest evo series I believe shows a bit better speed at a higher cost (last I checked) with the Pro series a step above in both speed and price. For me, the 250GB SSD is plenty for Windows and programs (half full) with the storage directed to a 1TB WD Black conventional hard drive.

You have to be a little bit crazy to keep you from going insane.


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#17
August 22, 2018 at 01:16:52
RE #16

"Installing on another system really does not work and gets MS's short hairs raised."

Scratching my head about this, I think you are correct, simply because of hardware changes for the OS & MOBO.

Like giving a human a tail, he/she would not know how to use it. (if you catch my drift)

i5-6600K[delid]@4.8GHz/4.3GHz@1.4v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-28 1T 2700MHz@1.35v
MSI Armor RX 570 4GB@1340Mhz core@1.110v/1865MHz BiosModded


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#18
August 22, 2018 at 21:17:01
I had similar issue with my windows 10, 64 bit operating system. i tried many options, but nothing works.
At the end, i have to factory reset my laptop. after that it started working fine.

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#19
August 23, 2018 at 01:58:05
Thanks / that’s what I think my issue is - I need to reformat and to reinstall

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#20
August 28, 2018 at 13:50:19
here is a screen shot of the BlueScreen output:
http://www.chrismr.com/BS/bs.jpg

When I came back from vacation today, my son's computer had a BlueScreen also.
I wonder if something from MS update is causing this to happen.


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#21
August 28, 2018 at 16:29:27
I think you have some sort of malware or are victim of a scam. The reason I say this is that your screen capture mentions www.windows.com but there is no firm called Windows, it is Microsoft. I've never seen a screen that looks anything like that either.

For starters run these two freebies in the order given if you can. They often unearth things that virus checkers miss:

AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Run the "Scan", followed by the "Clean & Repair".

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

If either of them find something please copy/paste the associated logs on here. If it is malware you will need more than the above but it will tell us something.

For the time being lets concentrate on this machine but is there anything you've been doing on both machines recently that you think might have caused this - visiting a renowned hackers website like Torrents or something?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#22
August 28, 2018 at 17:35:48
If the Malwarebytes scans are clean, run the MS troubleshooter.

https://support.microsoft.com/en-gb...


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#23
August 28, 2018 at 18:38:37
Did you ever run those memory tests?

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#24
August 28, 2018 at 21:08:58
IF Malware scans AND Memory tests are all clear then try running Tweaking.com
https://www.tweaking.com/content/pa...
It is a complete Windows Repair program system and it is free and it has worked for me a few times for various problems. You need to restart the computer in Safe Mode to run it. You should run all of the recommended pre-scans to cover all bases. Set aside quite a bit of time for this because it does take time but it is broken down to small parts and briefly shows the results of each part as it goes so you can 'see' it working (rather than just a boring bar graph).

If you have Malware then reply with the logs for review because you need other steps to make sure that you are clean first.
If Memtest86 shows errors and cleaning the contacts does not resolve it, replace both memory cards as a matched pair before going on. This should really be done first because any memory errors will effect everything else.

You have to be a little bit crazy to keep you from going insane.


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#25
August 29, 2018 at 12:12:49
I have the memory check running now - when it’s done - will it tell me that the memory has problems ?

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#26
August 29, 2018 at 13:46:47
Yes, if it runs long enough. Also do the malware checks - they are free, and quite small.

Always pop back and let us know the outcome - thanks


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#27
August 29, 2018 at 19:15:13
I had the memory tests running all day today. It never completed and never gave me a report. When I exited the tests, the computer rebooted. I took a screen shot of the testing page prior to the reboot: http://www.chrismr.com/BS/image1.jpeg

It shows it ran the test 3 times, and found errors. I am not exactly sure what all this data means.


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#28
August 29, 2018 at 21:40:45
Memtest runs continuous until you stop it. It ran through the entire set of 10 tests 3 times and found many errors with your memory. If you cleaned the edges with a soft clean pencil eraser and popped them in and out of the sockets 4 or 5 times and these are the results, replace the memory. If you have not done the cleaning, do so and repeat the tests. You need only to rerun the tests until you have any errors showing up. No errors are acceptable in memory ships. Replace memory sticks in matched pairs purchased in dual channel packets. Remember to reset BIOS settings to the new memory. If the memory has XMP profiles on them, use the XMP setting in your BIOS for the optimal memory settings.

You have to be a little bit crazy to keep you from going insane.


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#29
August 29, 2018 at 22:05:27
Yep, bad memory; replace.

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#30
August 30, 2018 at 02:24:50
rip memory, you could still do the eraser thingy like Fingers said in #28, then do the test again.
You could check every stick individually, to save some money on replacement modules, or buy some new sticks (they should not be really expensive).
I mean what is more important to you, time or money?

Also if you're interested the number 65535 = the maximum 16bit number;
2*2*2*2*2*2*2*2*2*2*2*2*2*2*2*2 = 65536, subtract 1 because 0 is a number too :)
or 2^16-1=65535

i5-6600K[delid]@4.8GHz/4.3GHz@1.4v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-28 1T 2700MHz@1.35v
MSI Armor RX 570 4GB@1340Mhz core@1.110v/1865MHz BiosModded


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#31
August 30, 2018 at 19:17:10
Buy them as pairs for best performance and compatibility.

You have to be a little bit crazy to keep you from going insane.


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#32
August 31, 2018 at 17:46:39
I have replaced the defective SIMMs with 2 new ones. Now I will monitor the system and hopefully no more BSOD!!!

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#33
August 31, 2018 at 21:11:56
Let us know how it goes after a few days running it.

You have to be a little bit crazy to keep you from going insane.


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#34
September 1, 2018 at 06:09:44
Good to hear.

Looks like I was wrong about that blue screen being a scam. Yet another new thing that has come along without me running into it. Strange though because in the past only phone scammers have said they are "Windows", rather than "Microsoft". Even www.windows.com redirects to Microsoft.

Always pop back and let us know the outcome - thanks


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#35
September 1, 2018 at 06:20:39
I thought it was something wrong with the OS. Thank goodness I did not reformat and reinstall. That would have been a huge waste of time and would not have resolved the issue.
I purchased a new SSD drive (a 1 TD drive ) which I was going to replace my current OS SSD drive. Instead of returning it, I may still replace my current one since currently I have a 246 GB drive, of which 229 GB is usable. I was looking into try Acronis True Image to mirgrate my current drive to the new one. I never used a drive image software package. What do you recommend.

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#36
September 1, 2018 at 13:55:09
what should I do with the BAD memory module?

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#37
September 1, 2018 at 16:07:36
"what should I do with the BAD memory module?" Round File (waste basket).
Acronis will do a Clone from one drive to another one. You connect the new drive as a secondary drive and run Acronis. When you choose Clone (entire drive, not just the C partition) you will be given an option to expand the 'drive' to use the entire new drive size. Choose this option and continue. When it is complete, shut down, unplug the old drive, plug in the new drive to your primary or first port (if SATA), boot into BIOS and make the drive bootable and in the boot order. Save and exit and boot into Windows. Done. Save the old drive, wipe it for another use, etc.

You have to be a little bit crazy to keep you from going insane.


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#38
September 1, 2018 at 16:42:41
"what should I do with the BAD memory module?"
I would hang onto it for a few months, memory testers are not infallible.

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#39
September 4, 2018 at 18:21:47
I have been using the computer for several days.. so far no more BSOD at all. I am so happy.
Thank you all who commented and helped me resolve this.
Chris

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#40
September 4, 2018 at 19:48:25
Very goo to hear. If you select a Best Answer the thread will be marked as Solved.

You have to be a little bit crazy to keep you from going insane.


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#41
September 5, 2018 at 08:52:40
Thanks! I will do that. One last question, instead of reformatting and re-installing windows to start fresh, how can I do a system restore/fix... to check to make sure alll windows files are installed properly and nothing is missing, and will leave my applications and programs I have installed untouched?
And what utility do you suggest I use to examine the system registry and to make sure nothing is missing?

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#42
September 5, 2018 at 16:21:39
Advanced boot options including repair options:
https://www.lifewire.com/advanced-s...

My preference for when Windows is a little flaky or some functions do not work properly:
Tweaking.com Repair tools:
https://www.tweaking.com/content/pa...
I have used it to repair the print spooler, windows update tools, and the after effects of removing malware.

You have to be a little bit crazy to keep you from going insane.


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#43
September 5, 2018 at 19:05:11
What you're asking for is built into Windows. https://www.laptopmag.com/articles/...

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