Solved Windows 10 freezes - various times

Microsoft Windows server 2008 standard -...
September 25, 2019 at 05:08:20
Specs: Windows 10, 16
At various times during the day, my computer freezes for no apparant reason. If I leave my computer on and step away for a few hours, when I come back to it, sometimes its frozen. I called Microsoft and they said it could be caused by outdated drivers. We upgraded them all and he also said that I should update the BIOS. I checked on Intel and American Megatrends, could not find it. Intel support number kep diconnecting met, Megatrrends said they no longer support their Motherboards. What should I do?
MS says the issue im having is because the bios is old.

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✔ Best Answer
September 25, 2019 at 21:18:09
Run HWMonitor to see what your internal temps are. Post the temps in a reply. Though cleaning is always a good idea, don't go crazy over it unless there is a reason. In other words do NOT remove the CPU heat sink form the motherboard/CPU or you will have to remove all thermal compound between them and replace it with new.
Do NOT use a vacuum to clean inside the computer case, static charge can jump to critical components and do major damage. DO use a can of compressed air like Dust Off to blow the dust out. It may be messy so do it outside in dry weather.

Malware can also cause freezing so run ADWCleaner by Malwarebytes and then run Malwarebytes free version. remove all they find and post (copy/paste) the logs in separate replies for review.

A less common cause can be a power supply that is no longer producing the correct voltages so post the main voltages listed from HWMonitor or in BIOS set up (12V, 5.5V, 3V) which all have to be within 5% of their nominal values.

You have to be a little bit crazy to keep you from going insane.



#1
September 25, 2019 at 05:26:55
A big reason for freezing is often related to overheating. How long since the inside of the machine has been "dusted-out"?

"Channeling the spirit of jboy..."


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#2
September 25, 2019 at 07:33:37
when you clean inside if at all possible ensure that the CPU heat sink is cleaned as well as the fans and vents.

Always pop back and let us know the outcome - thanks


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#3
September 25, 2019 at 14:52:25
And FWIW, unless there is very specific reason for updating the BIOS (in your case, there isn't---since it was working fine before), then do not do so. There's too much potential in "bricking" a machine

"Channeling the spirit of jboy..."


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Related Solutions

#4
September 25, 2019 at 21:18:09
✔ Best Answer
Run HWMonitor to see what your internal temps are. Post the temps in a reply. Though cleaning is always a good idea, don't go crazy over it unless there is a reason. In other words do NOT remove the CPU heat sink form the motherboard/CPU or you will have to remove all thermal compound between them and replace it with new.
Do NOT use a vacuum to clean inside the computer case, static charge can jump to critical components and do major damage. DO use a can of compressed air like Dust Off to blow the dust out. It may be messy so do it outside in dry weather.

Malware can also cause freezing so run ADWCleaner by Malwarebytes and then run Malwarebytes free version. remove all they find and post (copy/paste) the logs in separate replies for review.

A less common cause can be a power supply that is no longer producing the correct voltages so post the main voltages listed from HWMonitor or in BIOS set up (12V, 5.5V, 3V) which all have to be within 5% of their nominal values.

You have to be a little bit crazy to keep you from going insane.


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