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Solved Windows 10 anniversary update freezes

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August 20, 2016 at 06:56:09
Specs: Windows 10, ?
I'm help someone with a laptop problem. When she booted up Windows 10, you would get the spinning circle indicating it is booting up. Since a week or so this would be followed by a completely black screen for about 2 minutes after which the login screen appeared. Besides the black screen, there were no other problems she was aware of.

I noticed that the anniversary update of Windows 10 wasn't installed yet, and I was hoping that doing so would solve the booting problem. Since "check for updates" didn't return the anniversary update, I downloaded the upgrade exe file and started the process.

It seems to freeze at 32% of installation and there are black blocks on the left and right. See screenshot:
The screen has been like this for over 2 hours now. Any ideas what I should do?

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August 20, 2016 at 07:05:04
"The screen has been like this for over 2 hours now. Any ideas what I should do?"
I would give it another 10 hours.

Try this tool, if it still is stuck on 32%.

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August 20, 2016 at 08:33:52
You should have avoided the Win10 Anniversary Update. You can't fix one problem by adding another. Waiting for 12 hours isn't going to fix anything.

"The ‘Anniversary Update’ is the largest and most important Windows 10 upgrade so far. It is also compulsory, but as it began rolling out reports followed that the mega update is causing PCs to freeze. Now Microsoft has confirmed one major issue and admitted it currently does not have a fix…"

Microsoft Warns Windows 10 Update Has A Serious Problem

"WINDOWS 10 Anniversary Update is triggering a number of computers to freeze, Microsoft has confirmed. However, the US technology firm has offered customers a workaround for the issue."

How to fix Windows 10 Anniversary Update crashes and freezes

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August 20, 2016 at 09:09:26
✔ Best Answer
Looks like the video chip might be going out on you. Assuming the hardware cooperates, you can reboot your PC, and Windows will try to revert the update. Assuming that works, you'll be able to get in to your computer.

How To Ask Questions The Smart Way

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August 21, 2016 at 02:22:57
Thanks for all the answers. I interrupted the update process and Windows then indeed reverted the update. After this, the original problem of the black screen during boot up, was also gone.

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