window 10 will not start

April 14, 2017 at 07:04:07
Specs: Windows 10, 8gb
windows 10 will not start after I rolled back some changes that was made by Kerish Doctor.
I rolled back to changes because I found out it was making my lifetime licence for Malwarebytes inoperable, I uninstalled Malwarebytes several times but the same thing kept happening.
I now find that windows will only start by using the emergency start up CD in the drive.

I have emailed Kerish Doctor regarding the problem and the answer is below.


Kerish Products
Attachments11 Apr (3 days ago)
Reply
to me
Thank you for contacting Kerish Products Technical Support.
Unfortunately, we were unable to reproduce this problem with the last versions of Kerish and Malwarebytes (see attached screenshot).
Program without any conflicts working together even after full scan and fix problems with the Kerish Doctor 2017.

They certainly did not spend much time trying to solve the problem because I had the reply above back in less than 2 hours!

The screen shot that they sent was the final page of Malwarebytes after doing a scan which found no problems, but that's what it did anyway, the problem was that when Kerish Doctor went through the automatic procedures in its everyday routine, it wiped Malwarebytes out and the only way to use it was to download and install it again.

message edited by westy


See More: window 10 will not start

Reply ↓  Report •


#1
April 14, 2017 at 08:26:01
What do you see when you let the system attempt to boot? You didn't state any errors, etc.

Can you boot to Safe Mode?

Doing the best I can here... And remember, there's always more than one path to success. :)


Reply ↓  Report •

#2
April 14, 2017 at 10:36:18
Without using the CD in the drive it goes to boot order followed by the small Microsoft blue window with the circle of dots going around and around and then stops and hangs there, hope that helps.

Reply ↓  Report •

#3
April 14, 2017 at 12:23:59
See if you can reach the options given here (it might require a few tries):
https://www.windows10forums.com/art...
If so you could reset the system.

You could also try to get into Safe Mode and see if we can move forward from there. The old style method still works on some Win 10 computers:
Tap F8 key continuously while booting and see if you reach the startup menu. The Safe Mode option is there and even Command Prompt might help.

When you get this sorted dump that Kerish stuff - it has obviously caused trouble (like most magic computer cure-alls).

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

Related Solutions

#4
April 15, 2017 at 12:28:48
Yea, uninstall that junk, boot using F8 to get to advanced boot options and do a repair or start up repair.
Alternately, boot to Safe Mode with networking (F8), uninstall that junk, Download, install, and run:
http://www.tweaking.com/content/pag...
Tweaking.com and run the repair to fix Windows the right way.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#5
April 15, 2017 at 15:33:58
Derek and Fingers.
Many thanks for your replies, I have gone as far as repair windows command but it came up as, unable to do, It gave me the option to do a re-install and keep my files but looking into this, programs like my Photoshop will be lost and many others I think, unless it's possible to copy them to a remote hard drive that I have and then copy them to the new installed windows 10? but I have been led to believe that if I did not keep the installation folder I will not be able to resurrect the program, if the information is correct I am scuppered and must find a way to repair the computer without doing a re-install.
By the way, the first thing I did after Kerish Doctor messed up the computer was to un-install it.


Reply ↓  Report •

#6
April 15, 2017 at 17:05:46
You can copy program "downloads" to another drive if you still have them. You can't copy program files across because they will lack the registry entries to make them work. They have to be installed again.

To the best of my knowledge Tweaking.com will not remove your programs.

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#7
April 15, 2017 at 20:10:56
I have used Tweaking.com to repair Windows installations including Windows Update not working, Print Spooler not working, and corrupted system files and it works. It does not reinstall but analyzes Windows and repairs system files and registry entries to make it work again. It does not effect other programs that I have ever seen so it should be completely safe for your other programs. I strongly recommend it and it is recommended to run it from Safe Mode which you should be able to access.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#8
April 16, 2017 at 01:12:33
OK, I am going to now try Tweaking.com.
Many thanks.

Reply ↓  Report •

#9
April 16, 2017 at 07:44:19
Now I am in deep trouble after using the program in Tweaking.com and following the instructions to the letter including running the program twice, I can not log on at all now even with the rescue disk, I am using a laptop to post this.

message edited by westy


Reply ↓  Report •

#10
April 16, 2017 at 15:33:09
UPDATE
Don't ask how, but I have managed to boot up again with the rescue disk after leaving the computer just hanging for hours?

Reply ↓  Report •

#11
April 16, 2017 at 16:28:49
Good to hear. Are you out of the wood now or are there outstanding issues?

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#12
April 16, 2017 at 20:39:31
Did you run the recommended pre-Scans? They may be important in may cases.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#13
April 17, 2017 at 01:50:30
Hi Derek, I am able to boot up again but with the rescue disk again, but it's still the same regarding the computer.

Reply ↓  Report •

#14
April 17, 2017 at 01:56:21
Hi Fingers, I went through all the procedures even the ones that said not required and then went through them again as recommended in the instructions.

Reply ↓  Report •

#15
April 17, 2017 at 07:45:37
Can you access any System Restore points and if so is there one that goes back to before your problem?

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#16
April 17, 2017 at 09:57:10
Hello, Derek.

I did think of that because I have used that in the past, but when I finally found it, there wasn't any restore points available, even though I remember Kerish Doctor did a restore point before I rolled back to an earlier time.
It was certainly Kerish Doctor that was knocking out Malwarebytes because I have downloaded it after booting up with the rescue disk and it's now running normally.



Reply ↓  Report •

#17
April 17, 2017 at 10:31:44
You have to keep an eye on System Restore with Windows 10. MS usually turn it off when they install those large feature updates (such as the Anniversary Update and the new Creators Update). Unfortunately they don't turn it back on again so you have to do so manually. It is also worth saving the odd restore point after a major update if things are going well again.

As regards the ongoing problem maybe the reset option in my #3 would now help.

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

#18
April 17, 2017 at 11:53:27
Thanks, Derek, I must make a note of that, Microsoft turning it off does not make sense but I 'm not surprised.
Regarding the reset option, I want to make that my very last resort if possible, because I believe I will lose many programs like Photoshop etc that will be impossible to restore because I don't have the install folders, so fingers crossed I am going to soldier on at the moment.

Thank again.


Reply ↓  Report •

#19
April 17, 2017 at 12:33:52
In a way it makes some sense turning off restore after those massive updates because there are usually better "go back" options made available. What is less easy to understand is why they don't put restore back on once the update has installed, or at least remind you it is off.

Hope things go well. Maybe some future cumulative update(s) will tidy up any loose ends.

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#20
April 17, 2017 at 14:36:55
Many thank's for stepping in to help Derek it's been much appreciated.

Regards.

John.


Reply ↓  Report •

#21
April 17, 2017 at 20:11:48
I JUST had a thought... Check in BIOS to make sure that the hard drive is listed as bootable and the drive is second in the boot order just behind the internal DVD drive. Save changes and exit. Then make sure rescue disk is not in the drive and try booting it.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#22
April 18, 2017 at 12:53:44
Hi, Fingers.


Photographs of the Bios looks like problems!


Where do I find out how to post Photo's, please.



Reply ↓  Report •

#23
April 18, 2017 at 13:20:52
You could use a free website such as this:
http://www.fileconvoy.com/index.php

Then copy/paste the URL they give you onto here.

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#24
April 18, 2017 at 13:39:04
Hi Derek, Thanks for the information, I use Photobucket and I have tried to use that without any luck, it must be me!!
I will try again.

John.


Reply ↓  Report •

#25
April 18, 2017 at 13:47:00

Sorry, I can't get them to open unless you double click on them.


http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...

message edited by westy


Reply ↓  Report •

#26
April 18, 2017 at 15:04:26
The hard disk is ahead of the CD/DVD drive. If you want to run a boot disk of any description you will need to move the CD/DVD drive into first position.

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

#27
April 18, 2017 at 17:09:15
Other than the boot order it looks OK. The not detected are IDE (PATA) and SATA ports not being used.
You can run Seatools from Seagate or Western Digital hard drive tools to test your hard drive (run short non-destructive test only) via bootable CD or Flash Drive (for CD you Will need to change boot order to CD/DVD drive first, for USB drive you will need to enable boot to USB and put it into boot order ahead of the hard drive.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#28
April 19, 2017 at 04:04:28
Hard drives test came up with a pass.

How do I change the boot order to the CD first?

Many thanks.

John.


Reply ↓  Report •

#29
April 19, 2017 at 06:58:38
This is just general info (your BIOS maybe a little different):
https://www.lifewire.com/change-the...
You might be able to find a BIOS manual for yours if you Google around with the computer make and model number.

You use the keys as given on the right panel. When you have done you either "Save and Exit" or (important) "Exit without saving" if you goof it.

It's just a menu system but like most things you have to try it before you get the full hang of it.

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#30
April 19, 2017 at 14:14:28

Boot order has now been changed to CD first, and I pressed F10 to save the settings as requested, but, when I go back into the Bios settings later they have reverted back again, I have done the same thing a number of times with the same result?


The CD and Sata drive show up as DISABLED
I went through the various options trying to enable them but drew a blank and did not want to proceed any further in case I messed things up worse than they are until I find out how to proceed further if possible.

Another thing is when starting up with the rescue disk all tasks complete except (Updating master boot record) see photo enclosed

Enclosed, Photo's of the Bios when changing the options, I hope these help.

http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...



Reply ↓  Report •

#31
April 19, 2017 at 14:51:14
Sorry if I've missed it somewhere but what is the make and model number of your computer?

Your 4th link shows Windows 10 installed three times on different partitions which seems very odd. This is not something tweaking.com would have done - it must have been there all along. Do you know anything about this?

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#32
April 19, 2017 at 17:11:33
If you have unintentionally installed W10 multiple times then you may have to determine which one is the correct one and using Disk Manager, delete all other partitions that contain Windows (after making sure what partition your files are saved on and programs installed on). Disk Manager will not let you delete the active system partition so it should be safe and do not delete the tiny System Reserve Partition (can be done but other changes need to be done to run that way). Merge all unused space into your primary partiton unless you need any separate. Then try running Tweaking again to see if it can straighten out your boot manager.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#33
April 20, 2017 at 13:02:50
Hi Derek.

The information that you requested, I hope this is OK.

http://i7.photobucket.com/albums/y2...


Reply ↓  Report •

#34
April 20, 2017 at 13:20:07
Hello, again Fingers.

I have managed to find Disk Manager and hope you will look at it and explain what I have to do next, please.


http://i7.photobucket.com/albums/y2...


Reply ↓  Report •

#35
April 20, 2017 at 14:34:00
OK, it's Packard Bell. Is there a model number written on it anywhere or maybe in the documentation that came with it?

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#36
April 20, 2017 at 15:31:14
This is the only information I could find Derek, I hope it helps.

John.

IMEDIA A3317
PTU09Y0019070B42B2700
SNID 90704612327


Reply ↓  Report •

#37
April 20, 2017 at 15:53:31
Yep, Packard Bell IMEDIA A3317 - thanks.

I was hoping to find you a manual with your BIOS arrangements but drew a blank. However this one looks to be a similar approach (a bit older I think), except that it says Boot Options instead of Boot:

http://tinyurl.com/kladnx8

See page 16 onwards.

Always pop back and let us know the outcome - thanks

message edited by Derek


Reply ↓  Report •

#38
April 20, 2017 at 21:23:26
Forget extra partitions, you do NOT have any according to Disk Manager.
Apparently somehow the boot manager is messed up and reporting nonexisting versions of Windows 10. I am not sure how to fix this. Try running msconfig in Windows (click start and type it and select it), then look in the Boot tab and tell us (or show us) what it says. There may be a way to remove the incorrect ones there or at least select a default one and fix your problem (Derek or others may know this in W10 better then I do but this is where I would look if I was sitting there). Make changes in here carefully and any changes will need to be OK's and the machine rebooted to take effect. Closing without making changes does not require a reboot.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#39
April 21, 2017 at 02:17:24
Many thanks, Fingers, I will try and do as you requested, many thanks again.

John.


Reply ↓  Report •

#40
April 21, 2017 at 03:00:42
I did as you requested, Fingers,

Looking at the Boot file below, Windows-E and Windows-F are two different remote hard drives that I have mostly filled up with wildlife photographs, and in my naivety, I have copied and pasted just the Windows file from my main C drive to the remote hard drives thinking that if I came up against any problems that they may be useful.

One thing that has just come back to me, I also last year did the same and along side of it I also put the emergency boot up file and installed it on a dongle to fit into the USB, even more, sillier when the computer first refused to boot up I started the computer from the dongle, and after windows started, a pop-up came on screen asking if I wanted a windows repair and I clicked "YES" it went on working for about 2 hours and rebooted several times, but in the end it said, unable to repair the computer and nothing has been changed, so I am wondering if this is anything to do with these other things showing up?


Sorry, I forgot to add the link to the screenshot of the Disk Manager.

See below.


http://i7.photobucket.com/albums/y2...

message edited by westy


Reply ↓  Report •

#41
April 21, 2017 at 21:05:21
If you wanted protection against drive failure you should make a drive image or clone of the C drive and store it away separate so it can always be reimaged onto a new hard drive. Combine that with a current back up and you are protected.
I would remove any copies of system files and folders on any other drives and either do a Start Up Repair again (F8 at boot up) with no other drives attached or a System Restore (if available) to before any changes or 'repairs' were made.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#42
April 22, 2017 at 02:13:58
Hi Fingers, thanks again for supplying the information.
I had a backup installed on one of my remote hard drives done with Macrium, but when using it to restore, it went on for quite some time and though all was OK, but when it finished it was showing a long red line and said "Files Corrupted" Gulp!

I am now going to remove any copies of system files and folders.

John.


Reply ↓  Report •

#43
April 23, 2017 at 07:50:44
I messed UP! I removed any copies of windows I could find, but on booting up with the rescue media I find that I only have a bear copy of window running, not even the computer drives and anything else is showing, also my photo's and documents have gone but I have copies of those on an exterior hard drive, this problem I am in no doubt is totally my fault because of my incompetence.

I have come to the inclusion that I will have to bite the bullet and do a reinstall of windows.


Reply ↓  Report •

#44
April 23, 2017 at 08:18:51
Well, there's me thinking I will stop pestering you and do a reinstall, and even that I am unable to do!

I have gone into settings then recovery to do a reset, but Window is telling me.

Could not find the recovery environment, insert Windows installation or recovery media and reset your PS with the media.

I booted up with the recovery disk and have tried this twice per the instructions but the same information comes up, I am sorry to ask, what do I do now, please?


Reply ↓  Report •

#45
April 23, 2017 at 10:08:58
This is one way forward:
http://www.expertreviews.co.uk/soft...

Always pop back and let us know the outcome - thanks


Reply ↓  Report •

#46
April 26, 2017 at 10:53:39
Update.
I have been very busy finding and removing any windows files on my computer and 2 exterior hard drives that are not related to my main C drive as recommended by Fingers before going for the re-instal of Windows.
One of the files that I investigated that was stored on one of the exterior hard drives was (ESD-USB (H) on opening the file it said (Setting Updates) when I clicked on to that to investigate, the screen went blank for about 5 seconds before it came up with "Updating Computer" which ran for about 15 minutes before restarting and saying "Updating Your Computer" which ran for quite some time restarting many times and on completion it said "WE HAVE UPDATED YOUR COMPUTER" and then "Restarting"
It came back running better and faster than ever and everything was responsive and I ran it for many hours occasionally restarting it to make sure all was OK.
It went through the very same procedure when I had the free upgrade to Windows 10.
This morning it would not boot up again without the recovery disk, but the computer is running fast and smooth again.
I am convinced that it's installed a new copy of Windows like before saving all my settings and programs intact.
I am coming to the conclusion that I may have to go through this startup procedure from now on.

Reply ↓  Report •

#47
April 26, 2017 at 20:33:05
If you ever get tired of starting that way you will need to remove/unplug all extra drives, using the Install Disk delete all partitions (as long as you have good back ups), create a new partition and install on it using your current key to activate it again. Unfortunately you will have to reinstall all updates, your antivirus program, your programs, and restore your files from your back up.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

#48
April 27, 2017 at 03:01:10
Regarding backups, as I said when I started this post, I had done a backup but when I came to use it, it said failed because it was corrupted. so again I have tried to do a backup but yet again it's been a failure, so I am now very uneasy of doing any changes until I sort out the problem with the backup.
Please see the screen prints below of the failed backup and also the Disk Management with the two items outlined in Yellow, those two items are just one remote 1TB hard drive which had the drive letter (H) now they are split up into two, and because I have to designate one of them when doing a backup, I am wondering if this is the reason the backups are failing.
Many thanks for your perseverance and patience in this matter.

John.

http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...



Reply ↓  Report •

#49
April 27, 2017 at 03:12:58
Sorry, I forgot to say, on one of my exterior hard drives I have 2 copies of the Windows folder's, but I have failed to delete them because window says that I do not have permission, I have even downloaded a program from the web that said it could remove stubborn files, but even that has failed to do so.

Reply ↓  Report •

#50
April 27, 2017 at 20:44:03
To remove files/folders you know you do not want but will not delete, boot to a Live Linux CD or DVD (not install), mount the drive and delete them from outside of Windows, unmount the drive and shut down.
When you ran Tweaking.com, did you run ALL of the pre-scan recommended steps? Did you run it in Safe Mode? I have recently used it to repair a fault on Windows Back Up so you may want to try it again.
As a final resort, you can use a third party back up program to back up your files and even make an image of the drive. You will have to have a CD or DVD of the program to reimage the drive and have it reinstalled to use the back up of the files it backed up. You also can select the most important folders (Documents, Pictures, Music, etc.) and manually Copy/Paste the entire folders to an external drive and these will be accessible without any additional software from any computer. Just test that the files are accessible on that and another computer before relying on it. You can also make copies of these folders on another computer over a home network directly if one is available.

You have to be a little bit crazy to keep you from going insane.


Reply ↓  Report •

Ask Question