window 10 will not start

April 14, 2017 at 07:04:07
Specs: Windows 10, 8gb
windows 10 will not start after I rolled back some changes that was made by Kerish Doctor.
I rolled back to changes because I found out it was making my lifetime licence for Malwarebytes inoperable, I uninstalled Malwarebytes several times but the same thing kept happening.
I now find that windows will only start by using the emergency start up CD in the drive.

I have emailed Kerish Doctor regarding the problem and the answer is below.


Kerish Products
Attachments11 Apr (3 days ago)
Reply
to me
Thank you for contacting Kerish Products Technical Support.
Unfortunately, we were unable to reproduce this problem with the last versions of Kerish and Malwarebytes (see attached screenshot).
Program without any conflicts working together even after full scan and fix problems with the Kerish Doctor 2017.

They certainly did not spend much time trying to solve the problem because I had the reply above back in less than 2 hours!

The screen shot that they sent was the final page of Malwarebytes after doing a scan which found no problems, but that's what it did anyway, the problem was that when Kerish Doctor went through the automatic procedures in its everyday routine, it wiped Malwarebytes out and the only way to use it was to download and install it again.

message edited by westy


See More: window 10 will not start

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#1
April 14, 2017 at 08:26:01
What do you see when you let the system attempt to boot? You didn't state any errors, etc.

Can you boot to Safe Mode?

Doing the best I can here... And remember, there's always more than one path to success. :)


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#2
April 14, 2017 at 10:36:18
Without using the CD in the drive it goes to boot order followed by the small Microsoft blue window with the circle of dots going around and around and then stops and hangs there, hope that helps.

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#3
April 14, 2017 at 12:23:59
See if you can reach the options given here (it might require a few tries):
https://www.windows10forums.com/art...
If so you could reset the system.

You could also try to get into Safe Mode and see if we can move forward from there. The old style method still works on some Win 10 computers:
Tap F8 key continuously while booting and see if you reach the startup menu. The Safe Mode option is there and even Command Prompt might help.

When you get this sorted dump that Kerish stuff - it has obviously caused trouble (like most magic computer cure-alls).

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
April 15, 2017 at 12:28:48
Yea, uninstall that junk, boot using F8 to get to advanced boot options and do a repair or start up repair.
Alternately, boot to Safe Mode with networking (F8), uninstall that junk, Download, install, and run:
http://www.tweaking.com/content/pag...
Tweaking.com and run the repair to fix Windows the right way.

You have to be a little bit crazy to keep you from going insane.


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#5
April 15, 2017 at 15:33:58
Derek and Fingers.
Many thanks for your replies, I have gone as far as repair windows command but it came up as, unable to do, It gave me the option to do a re-install and keep my files but looking into this, programs like my Photoshop will be lost and many others I think, unless it's possible to copy them to a remote hard drive that I have and then copy them to the new installed windows 10? but I have been led to believe that if I did not keep the installation folder I will not be able to resurrect the program, if the information is correct I am scuppered and must find a way to repair the computer without doing a re-install.
By the way, the first thing I did after Kerish Doctor messed up the computer was to un-install it.


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#6
April 15, 2017 at 17:05:46
You can copy program "downloads" to another drive if you still have them. You can't copy program files across because they will lack the registry entries to make them work. They have to be installed again.

To the best of my knowledge Tweaking.com will not remove your programs.

Always pop back and let us know the outcome - thanks


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#7
April 15, 2017 at 20:10:56
I have used Tweaking.com to repair Windows installations including Windows Update not working, Print Spooler not working, and corrupted system files and it works. It does not reinstall but analyzes Windows and repairs system files and registry entries to make it work again. It does not effect other programs that I have ever seen so it should be completely safe for your other programs. I strongly recommend it and it is recommended to run it from Safe Mode which you should be able to access.

You have to be a little bit crazy to keep you from going insane.


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#8
April 16, 2017 at 01:12:33
OK, I am going to now try Tweaking.com.
Many thanks.

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#9
April 16, 2017 at 07:44:19
Now I am in deep trouble after using the program in Tweaking.com and following the instructions to the letter including running the program twice, I can not log on at all now even with the rescue disk, I am using a laptop to post this.

message edited by westy


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#10
April 16, 2017 at 15:33:09
UPDATE
Don't ask how, but I have managed to boot up again with the rescue disk after leaving the computer just hanging for hours?

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#11
April 16, 2017 at 16:28:49
Good to hear. Are you out of the wood now or are there outstanding issues?

Always pop back and let us know the outcome - thanks


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#12
April 16, 2017 at 20:39:31
Did you run the recommended pre-Scans? They may be important in may cases.

You have to be a little bit crazy to keep you from going insane.


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#13
April 17, 2017 at 01:50:30
Hi Derek, I am able to boot up again but with the rescue disk again, but it's still the same regarding the computer.

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#14
April 17, 2017 at 01:56:21
Hi Fingers, I went through all the procedures even the ones that said not required and then went through them again as recommended in the instructions.

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#15
April 17, 2017 at 07:45:37
Can you access any System Restore points and if so is there one that goes back to before your problem?

Always pop back and let us know the outcome - thanks


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#16
April 17, 2017 at 09:57:10
Hello, Derek.

I did think of that because I have used that in the past, but when I finally found it, there wasn't any restore points available, even though I remember Kerish Doctor did a restore point before I rolled back to an earlier time.
It was certainly Kerish Doctor that was knocking out Malwarebytes because I have downloaded it after booting up with the rescue disk and it's now running normally.



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#17
April 17, 2017 at 10:31:44
You have to keep an eye on System Restore with Windows 10. MS usually turn it off when they install those large feature updates (such as the Anniversary Update and the new Creators Update). Unfortunately they don't turn it back on again so you have to do so manually. It is also worth saving the odd restore point after a major update if things are going well again.

As regards the ongoing problem maybe the reset option in my #3 would now help.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#18
April 17, 2017 at 11:53:27
Thanks, Derek, I must make a note of that, Microsoft turning it off does not make sense but I 'm not surprised.
Regarding the reset option, I want to make that my very last resort if possible, because I believe I will lose many programs like Photoshop etc that will be impossible to restore because I don't have the install folders, so fingers crossed I am going to soldier on at the moment.

Thank again.


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#19
April 17, 2017 at 12:33:52
In a way it makes some sense turning off restore after those massive updates because there are usually better "go back" options made available. What is less easy to understand is why they don't put restore back on once the update has installed, or at least remind you it is off.

Hope things go well. Maybe some future cumulative update(s) will tidy up any loose ends.

Always pop back and let us know the outcome - thanks


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#20
April 17, 2017 at 14:36:55
Many thank's for stepping in to help Derek it's been much appreciated.

Regards.

John.


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#21
April 17, 2017 at 20:11:48
I JUST had a thought... Check in BIOS to make sure that the hard drive is listed as bootable and the drive is second in the boot order just behind the internal DVD drive. Save changes and exit. Then make sure rescue disk is not in the drive and try booting it.

You have to be a little bit crazy to keep you from going insane.


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#22
April 18, 2017 at 12:53:44
Hi, Fingers.


Photographs of the Bios looks like problems!


Where do I find out how to post Photo's, please.



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#23
April 18, 2017 at 13:20:52
You could use a free website such as this:
http://www.fileconvoy.com/index.php

Then copy/paste the URL they give you onto here.

Always pop back and let us know the outcome - thanks


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#24
April 18, 2017 at 13:39:04
Hi Derek, Thanks for the information, I use Photobucket and I have tried to use that without any luck, it must be me!!
I will try again.

John.


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#25
April 18, 2017 at 13:47:00

Sorry, I can't get them to open unless you double click on them.


http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...

message edited by westy


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#26
April 18, 2017 at 15:04:26
The hard disk is ahead of the CD/DVD drive. If you want to run a boot disk of any description you will need to move the CD/DVD drive into first position.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#27
April 18, 2017 at 17:09:15
Other than the boot order it looks OK. The not detected are IDE (PATA) and SATA ports not being used.
You can run Seatools from Seagate or Western Digital hard drive tools to test your hard drive (run short non-destructive test only) via bootable CD or Flash Drive (for CD you Will need to change boot order to CD/DVD drive first, for USB drive you will need to enable boot to USB and put it into boot order ahead of the hard drive.

You have to be a little bit crazy to keep you from going insane.


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#28
April 19, 2017 at 04:04:28
Hard drives test came up with a pass.

How do I change the boot order to the CD first?

Many thanks.

John.


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#29
April 19, 2017 at 06:58:38
This is just general info (your BIOS maybe a little different):
https://www.lifewire.com/change-the...
You might be able to find a BIOS manual for yours if you Google around with the computer make and model number.

You use the keys as given on the right panel. When you have done you either "Save and Exit" or (important) "Exit without saving" if you goof it.

It's just a menu system but like most things you have to try it before you get the full hang of it.

Always pop back and let us know the outcome - thanks


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#30
April 19, 2017 at 14:14:28

Boot order has now been changed to CD first, and I pressed F10 to save the settings as requested, but, when I go back into the Bios settings later they have reverted back again, I have done the same thing a number of times with the same result?


The CD and Sata drive show up as DISABLED
I went through the various options trying to enable them but drew a blank and did not want to proceed any further in case I messed things up worse than they are until I find out how to proceed further if possible.

Another thing is when starting up with the rescue disk all tasks complete except (Updating master boot record) see photo enclosed

Enclosed, Photo's of the Bios when changing the options, I hope these help.

http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...



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#31
April 19, 2017 at 14:51:14
Sorry if I've missed it somewhere but what is the make and model number of your computer?

Your 4th link shows Windows 10 installed three times on different partitions which seems very odd. This is not something tweaking.com would have done - it must have been there all along. Do you know anything about this?

Always pop back and let us know the outcome - thanks


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#32
April 19, 2017 at 17:11:33
If you have unintentionally installed W10 multiple times then you may have to determine which one is the correct one and using Disk Manager, delete all other partitions that contain Windows (after making sure what partition your files are saved on and programs installed on). Disk Manager will not let you delete the active system partition so it should be safe and do not delete the tiny System Reserve Partition (can be done but other changes need to be done to run that way). Merge all unused space into your primary partiton unless you need any separate. Then try running Tweaking again to see if it can straighten out your boot manager.

You have to be a little bit crazy to keep you from going insane.


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#33
April 20, 2017 at 13:02:50
Hi Derek.

The information that you requested, I hope this is OK.

http://i7.photobucket.com/albums/y2...


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#34
April 20, 2017 at 13:20:07
Hello, again Fingers.

I have managed to find Disk Manager and hope you will look at it and explain what I have to do next, please.


http://i7.photobucket.com/albums/y2...


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#35
April 20, 2017 at 14:34:00
OK, it's Packard Bell. Is there a model number written on it anywhere or maybe in the documentation that came with it?

Always pop back and let us know the outcome - thanks


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#36
April 20, 2017 at 15:31:14
This is the only information I could find Derek, I hope it helps.

John.

IMEDIA A3317
PTU09Y0019070B42B2700
SNID 90704612327


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#37
April 20, 2017 at 15:53:31
Yep, Packard Bell IMEDIA A3317 - thanks.

I was hoping to find you a manual with your BIOS arrangements but drew a blank. However this one looks to be a similar approach (a bit older I think), except that it says Boot Options instead of Boot:

http://tinyurl.com/kladnx8

See page 16 onwards.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#38
April 20, 2017 at 21:23:26
Forget extra partitions, you do NOT have any according to Disk Manager.
Apparently somehow the boot manager is messed up and reporting nonexisting versions of Windows 10. I am not sure how to fix this. Try running msconfig in Windows (click start and type it and select it), then look in the Boot tab and tell us (or show us) what it says. There may be a way to remove the incorrect ones there or at least select a default one and fix your problem (Derek or others may know this in W10 better then I do but this is where I would look if I was sitting there). Make changes in here carefully and any changes will need to be OK's and the machine rebooted to take effect. Closing without making changes does not require a reboot.

You have to be a little bit crazy to keep you from going insane.


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#39
April 21, 2017 at 02:17:24
Many thanks, Fingers, I will try and do as you requested, many thanks again.

John.


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#40
April 21, 2017 at 03:00:42
I did as you requested, Fingers,

Looking at the Boot file below, Windows-E and Windows-F are two different remote hard drives that I have mostly filled up with wildlife photographs, and in my naivety, I have copied and pasted just the Windows file from my main C drive to the remote hard drives thinking that if I came up against any problems that they may be useful.

One thing that has just come back to me, I also last year did the same and along side of it I also put the emergency boot up file and installed it on a dongle to fit into the USB, even more, sillier when the computer first refused to boot up I started the computer from the dongle, and after windows started, a pop-up came on screen asking if I wanted a windows repair and I clicked "YES" it went on working for about 2 hours and rebooted several times, but in the end it said, unable to repair the computer and nothing has been changed, so I am wondering if this is anything to do with these other things showing up?


Sorry, I forgot to add the link to the screenshot of the Disk Manager.

See below.


http://i7.photobucket.com/albums/y2...

message edited by westy


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#41
April 21, 2017 at 21:05:21
If you wanted protection against drive failure you should make a drive image or clone of the C drive and store it away separate so it can always be reimaged onto a new hard drive. Combine that with a current back up and you are protected.
I would remove any copies of system files and folders on any other drives and either do a Start Up Repair again (F8 at boot up) with no other drives attached or a System Restore (if available) to before any changes or 'repairs' were made.

You have to be a little bit crazy to keep you from going insane.


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#42
April 22, 2017 at 02:13:58
Hi Fingers, thanks again for supplying the information.
I had a backup installed on one of my remote hard drives done with Macrium, but when using it to restore, it went on for quite some time and though all was OK, but when it finished it was showing a long red line and said "Files Corrupted" Gulp!

I am now going to remove any copies of system files and folders.

John.


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#43
April 23, 2017 at 07:50:44
I messed UP! I removed any copies of windows I could find, but on booting up with the rescue media I find that I only have a bear copy of window running, not even the computer drives and anything else is showing, also my photo's and documents have gone but I have copies of those on an exterior hard drive, this problem I am in no doubt is totally my fault because of my incompetence.

I have come to the inclusion that I will have to bite the bullet and do a reinstall of windows.


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#44
April 23, 2017 at 08:18:51
Well, there's me thinking I will stop pestering you and do a reinstall, and even that I am unable to do!

I have gone into settings then recovery to do a reset, but Window is telling me.

Could not find the recovery environment, insert Windows installation or recovery media and reset your PS with the media.

I booted up with the recovery disk and have tried this twice per the instructions but the same information comes up, I am sorry to ask, what do I do now, please?


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#45
April 23, 2017 at 10:08:58
This is one way forward:
http://www.expertreviews.co.uk/soft...

Always pop back and let us know the outcome - thanks


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#46
April 26, 2017 at 10:53:39
Update.
I have been very busy finding and removing any windows files on my computer and 2 exterior hard drives that are not related to my main C drive as recommended by Fingers before going for the re-instal of Windows.
One of the files that I investigated that was stored on one of the exterior hard drives was (ESD-USB (H) on opening the file it said (Setting Updates) when I clicked on to that to investigate, the screen went blank for about 5 seconds before it came up with "Updating Computer" which ran for about 15 minutes before restarting and saying "Updating Your Computer" which ran for quite some time restarting many times and on completion it said "WE HAVE UPDATED YOUR COMPUTER" and then "Restarting"
It came back running better and faster than ever and everything was responsive and I ran it for many hours occasionally restarting it to make sure all was OK.
It went through the very same procedure when I had the free upgrade to Windows 10.
This morning it would not boot up again without the recovery disk, but the computer is running fast and smooth again.
I am convinced that it's installed a new copy of Windows like before saving all my settings and programs intact.
I am coming to the conclusion that I may have to go through this startup procedure from now on.

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#47
April 26, 2017 at 20:33:05
If you ever get tired of starting that way you will need to remove/unplug all extra drives, using the Install Disk delete all partitions (as long as you have good back ups), create a new partition and install on it using your current key to activate it again. Unfortunately you will have to reinstall all updates, your antivirus program, your programs, and restore your files from your back up.

You have to be a little bit crazy to keep you from going insane.


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#48
April 27, 2017 at 03:01:10
Regarding backups, as I said when I started this post, I had done a backup but when I came to use it, it said failed because it was corrupted. so again I have tried to do a backup but yet again it's been a failure, so I am now very uneasy of doing any changes until I sort out the problem with the backup.
Please see the screen prints below of the failed backup and also the Disk Management with the two items outlined in Yellow, those two items are just one remote 1TB hard drive which had the drive letter (H) now they are split up into two, and because I have to designate one of them when doing a backup, I am wondering if this is the reason the backups are failing.
Many thanks for your perseverance and patience in this matter.

John.

http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...



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#49
April 27, 2017 at 03:12:58
Sorry, I forgot to say, on one of my exterior hard drives I have 2 copies of the Windows folder's, but I have failed to delete them because window says that I do not have permission, I have even downloaded a program from the web that said it could remove stubborn files, but even that has failed to do so.

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#50
April 27, 2017 at 20:44:03
To remove files/folders you know you do not want but will not delete, boot to a Live Linux CD or DVD (not install), mount the drive and delete them from outside of Windows, unmount the drive and shut down.
When you ran Tweaking.com, did you run ALL of the pre-scan recommended steps? Did you run it in Safe Mode? I have recently used it to repair a fault on Windows Back Up so you may want to try it again.
As a final resort, you can use a third party back up program to back up your files and even make an image of the drive. You will have to have a CD or DVD of the program to reimage the drive and have it reinstalled to use the back up of the files it backed up. You also can select the most important folders (Documents, Pictures, Music, etc.) and manually Copy/Paste the entire folders to an external drive and these will be accessible without any additional software from any computer. Just test that the files are accessible on that and another computer before relying on it. You can also make copies of these folders on another computer over a home network directly if one is available.

You have to be a little bit crazy to keep you from going insane.


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#51
April 29, 2017 at 03:31:08
Thanks Fingers for stepping in again.

Reference, boot to a Live Linux CD or DVD, I have Googled LINUX and I did know it's another operating system to Windows, but could you recommend the best Linux CD to purchase to uninstall the Windows folders.

Regarding the failed backups, I have used the built-in Windows program and the screenshot that I posted is from my Macrium program that also failed, that's why I mentioned in my last reply the remote drive letter where I ask Macrium to put the back-up has been split into two different ones for some reason and refuses to be changed back to the original one, even though its only one remote drive, it was H now its H(A)and H(E)with the same files now split into two, even though they are on one drive?

Regarding "Tweaking.com" Yes, I ran everything I could, and in Safe Mode as requested but I will certainly run it again.

I am sorry again for being such a pain.

John.

http://i7.photobucket.com/albums/y2...

message edited by westy


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#52
April 29, 2017 at 07:20:12
You don't need to purchase Linux. Just download what is called a "Live Linux CD or USB Flash Drive". It runs from the appropriate drive when you boot with the media present. It reverts to Windows when you boot without the CD or USB. While you are using Linux you can see the hard drive(s) and it will allow you to delete anything you like (take care though).

Better add that you don't just put the download onto the CD or Flash Drive. The media has to be "created from the image" (ISO). If you haven't a program on board that can burn from an image then this freebie will do it:
http://www.imgburn.com/
It's easy to use.

As for Linux it's years since I used a Live CD or Flash Drive but at that time I used Puppy Linux because it was small and simple - no need tor anything too fancy for file deletions. Here's Puppy:
http://puppylinux.org/main/Overview...

Watch out for inputs from other helpers who may have some other choice/preference but Puppy should do what you want.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#53
April 29, 2017 at 09:10:20
Sorry. Derek, I am not sure what this is! (The media has to be "created from the image" (ISO)

My apologies.


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#54
April 29, 2017 at 10:05:57
An image (or ISO) is effectively a number of compressed files and folders. If that is put onto a CD or flash drive (media) then it won't work. It has to be put onto CD or Flash Drive in a special way so that it is no longer compressed. Most CD/DVD burner programs have an image burn feature but if you haven't got one you can use Imgburn from the first link I gave in #52.

This example, creating a bootable flash drive, might be of interest and help your understanding. It uses a program called Rufus:

https://www.lifewire.com/how-to-bur...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#55
April 29, 2017 at 11:20:38
A little help Derek please, it's asking to "Locate and then select the ISO image you want to burn to the flash drive" where is that located?

John.


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#56
April 29, 2017 at 12:45:43
Not sure what is asking or quite how far you've gone but if you've downloaded a Linux image file it will be wherever your downloads usually go to. On Windows 10 it is usually the Downloads folder.

Always pop back and let us know the outcome - thanks


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#57
April 29, 2017 at 12:58:37
Sorry, Derek, I was thinking it was part of the rufus file that I am running.

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#58
April 29, 2017 at 15:04:56
I hope this isn't a silly question, but would this new update of Widows solve my Booting problem, and also it's saying you can download the ISO file. I think? and is it of any use to me.

https://www.microsoft.com/en-gb/sof...


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#59
April 29, 2017 at 15:26:52
The Creators Update is a fairly large features update, rather like the Anniversary update was. As this revamps the system then there is always a chance some software issues might happen to get fixed if you install it, although that is not its purpose.

I've not installed it yet because I'm waiting for the bugs to fly out of it. Even MS have recently said we should not put it in until it is offered because it has issues. See here:
https://www.theregister.co.uk/2017/...

Always pop back and let us know the outcome - thanks


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#60
April 29, 2017 at 15:41:53
Thanks, Derek, I will certainly give that a miss.

Regards.

John.


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#61
April 29, 2017 at 21:38:34
I have also used Puppy Linux and keep a CD with it burned on for special needs though I have only used it to solve a problem once or twice, I used it another time to test a system without a hard drive to see if it was working. Some like the flash drive but it has to be a new or a wiped one and can only be used for that so I keep the CD I made three or four years ago in case it is ever needed. Linux is a complete operating system and there are many distributions which vary in their features. All nearly are offered free as a download and most are offered on disk for purchase or part of a book/guide. A Live Linux is designed to run completely off the CD/DVD. or flash drive and not be installed as opposed to a install disk you might burn if you elected to run Linux instead of Windows.

You have to be a little bit crazy to keep you from going insane.


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#62
April 30, 2017 at 03:57:26
I have finally managed to install Linux on a new flash drive as recommended, and on booting it up it did allow me the remove the extra Window's files as advised thanks to you Fingers and Derek.
Then on booting up with the Macrium disk, there was only the one drive option to choose from now since removing the other Windows folders.

My next move it to run the Tweaking.com Windows repair tool as requested, many thanks again for getting me so far.

John.



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#63
April 30, 2017 at 08:49:25
OK - keep in touch then.

Always pop back and let us know the outcome - thanks


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#64
April 30, 2017 at 14:30:56
Update.

Hello again, I ran Tweaking.com-Windows Repair but unfortunately, it was unable to solve the boot problem, I ran the program to the letter including running the repair sequence twice, and I was convinced this time it would boot up by itself.
I feel like a dog with a bone and I will not let go. lol

Many many thanks to you, Fingers and Derek, for your time, perseverance and determination in helping a computer illiterate person like myself, to try to solve the self-imposed mess that I am in.

If any other ways possible to solve this problem pop up in the near future, please don't hesitate to get back to me.

Sincere Regards.

John.


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#65
April 30, 2017 at 15:06:27
Here's another option:
https://www.onmsft.com/news/windows...

Always pop back and let us know the outcome - thanks


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#66
April 30, 2017 at 21:31:25
I do not remember so if we went over this, I am sorry. Look into BIOS set up and see that the boot drive is correct and first or just behind CD/DVD and/or USB.
That is about all other than the Reset option or a complete reinstall.

You have to be a little bit crazy to keep you from going insane.


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#67
May 1, 2017 at 03:46:37
Once again many thanks for stepping in Derek and Fingers.

Firstly, Please find below the links to the BIOS photo's, you did get me to change the BIOS priority to CD first, which I did by clicking the default button in there, but on a restart, it changes back again no matter how many times I change it.


http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...

http://i7.photobucket.com/albums/y2...


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#68
May 1, 2017 at 08:07:08
Sorry, just making sure, you did Save and Exit I assume?

Always pop back and let us know the outcome - thanks


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#69
May 1, 2017 at 09:58:22
Hi Derek, to be honest, I can't remember but I will go through it again to make sure, and then reboot to see if it has changed.
Thanks for asking, it can only be good to check, thank you.

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#70
May 1, 2017 at 11:00:26
Now I am really confused after going into the BIOS again.

The first photo is what comes up when entering Boot on the top row and it gives the main drive as a priority. please check the 1st photo.

When I click on the enter button on the keyboard it then shows the CD drive as being the priority drive. please check the second photo.

On pressing the enter button again a blue pop-up window comes up, please see the last photo.

I now don't know which is the priority drive and if I have to change it ?

I hope this helps.

John.


http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...


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#71
May 1, 2017 at 12:21:30
When you are on the first screen you have not selected anything. The white writing is what is waiting to be selected (so if you wanted to you could shift it down to something else). When you hit Enter you select "Boot Drive Priority" which takes you to that screen instead. Here you set priority and it is currently set as CD/DVD drive as first option, moving to the main drive if there is no CD or DVD present. That is fine.

If you read the above it fits with the guide on the right side in BIOS.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#72
May 1, 2017 at 14:09:35
Many thank for explaining all that Derek, so I take it that the Bios is not the problem regarding the booting up.

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#73
May 1, 2017 at 15:07:14
Without seeing every setting it is hard to be absolutely certain. However it should boot up to Windows, whether the CD/DVD is ahead or behind the main drive. So it certainly looks as if BIOS is not an issue.

What exactly happens now when you try to boot up? Are there any error messages?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#74
May 1, 2017 at 15:40:47
No error messages, firstly it goes to the boot window followed by the Windows blue window with the little circle of dots going around and around for about 10 seconds, and then the dots vanish and the blue window goes dull and it just stays there!

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#75
May 1, 2017 at 16:05:32
No change then. My guess is that Windows is corrupted. The fact that Puppy Linux runs fits in with that. You might have to do the repairs as discussed in the first few posts. You can use Puppy Linux to copy your important stuff off onto an external drive or even a flash drive (although flash drives are not seen as very reliable).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#76
May 1, 2017 at 21:03:01
You can try a reset of Windows but I would recommend saving to an external drive, making sure you have Windows Key to reactivate, use a created Install Disk to first delete all partitions, then create new partition and install completely clean. Reinstall Drivers, AV program, personal settings, personal files, other programs.

You have to be a little bit crazy to keep you from going insane.


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#77
May 2, 2017 at 13:46:53
Hello, Derek and fingers.
I do keep my personal files, photographs and all my programs copied and pasted to one of the exterior hard drives, but my concern is that some of the programs that I have are now irreplaceable, also Photoshop and some programs that run along side of it that I use most of the time when using the computer, because I am led to believe that even though I have saved the programs, I also need the download folders, which I haven't got, otherwise they will not work.

I came to the decision that I would prefer to boot up with the CD every time I logged on, so as to keep all the programs running like photoshop etc because my hobby is wildlife preservation, so photography runs along the side of it.

My sincere apologies to you both for not going along with your advice of doing the re-install, but I would have no hesitation in going down that road if it was possible to run the programs after the re-install.

John.

message edited by westy


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#78
May 11, 2017 at 00:52:37
If your computer is not opening to a blue "Choose an option" screen, see Step 7: Run Microsoft System Restore from recovery discs. Use Microsoft's "Refresh your PC" feature to reinstall Windows without affecting your personal files, apps, and many settings. On the Choose an option window, click Troubleshoot.

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#79
May 12, 2017 at 13:58:40
Sorry to be a Dumbo Kirtiv, but I have failed to get to that point.

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#80
May 12, 2017 at 14:05:16
Hello Emmie and Derek, reference "Try Restarting the System" I only know the one and usual way of restarting the system! sorry to be a pain, but what is the other way of restarting.

Regards.

John.


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#81
May 12, 2017 at 14:37:42
Pressing the Alt + F4 keys can be used to shut down any Window. If you are on the desktop it will give you the computer shut down options instead, like the ones in the start menu. There is no advantage in one above the other except that you might find it a tad quicker to use the keys. Windows has always had many different ways of doing things.

On Win 10 when you shut down it keeps your settings so that it can start again more quickly. Restart doesn't do this so it is better if you want to clear you settings out too (useful if there has been a problem caused by what happened last).

Always pop back and let us know the outcome - thanks


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#82
May 13, 2017 at 02:57:16
Many thanks, Derek, for your explanation, sorry I thought it was too obvious to be the one in the start menu, this has been used a number of times in trying to sort the problem with booting the computer.

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#83
May 17, 2017 at 00:44:10
I use a piece of software called RecoveryKeys https://recover-keys.com/ to recover licenses from a corrupt or failed hard drive prior to Windows reinstallation.

This means that I can reinstall all software with their respective licenses.

When you said above

because I am led to believe that even though I have saved the programs, I also need the download folders, which I haven't got, otherwise they will not work.

not entirely true, you do not need the download folder to be present for the software to work, you will only need the setup files (which we assume as in your download folder) in order to install the software. You can always find older versions of software online if that what you want, or download the latest versions from the manufacturers website.

I have just reinstalled Windows on a system that had similar issues running Windows 7, I spent about an hour running scans and fixes but to be honest if I cannot get it running in an hour I just reinstall windows.

To recover you licenses, you will need to connect the drive to another pc either plugging it into the motherboard directly, or using a hard drive dock (search amazon for hard drive dock) via usb.

Run the software and select 'Recover from another hard drive' then browse to

C:\Windows folder and press scan.

Not sure how helpful this will be but it always helps me reinstate a machine back to how it was with all software working and licensed.


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#84
May 17, 2017 at 04:12:11
Hello and thanks for your reply to my problem, at the moment I am using my recovery disk to Bootup and find it not a problem at the moment, as it only takes about a minute extra using this method, but I would still love to find a way of booting up the computer without doing a re-install so there is no risk at all in losing any of the programs.
My biggest problem is, I am useless on the technical side of the computer, and have been totally reliant on the kind and dedicated help I have received from the members who have literally guided me through each procedure step by step.

I can't remember if I have asked this question in an earlier post, I have a Laptop computer also running Windows 10, is it possible to copy Windows 10 from there and transfer it to my desktop and then put my existing Widows key on my desktop leaving all my programs intact and ready to use, and then remove my corrupt old windows folder, my apologies if this is a silly question!

I do feel that I have been extra careful in backing up everything that is important to me, but my lack of expertise on the technical side has let me down big time.
I used the Macrium Program to back up and felt very safe in doing so, but when I came to use it the computer refused to Boot, it said the files are corrupted, but luckily the rescue disk that the program recommended me to make is how I now Boot-up, and I put no blame on Macrium only the user.
Also, I have two exterior hard drives, one I have to store copies of wildlife photographs etc and the other is copies of all my programs and Documents, the programs because I though they could easily be transferred without any problems, my lack of knowledge again!

Regards.


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#85
May 17, 2017 at 04:33:44
You will not be able to transfer one installation from a drive to another it just wont work.

im a little confused, you say you have an external drive which has copies of your programs, right? are these the setup files for your programs? if so then you should be ok to install Windows again and reinstall all your programs too. or have these been installed onto the external? please clarify


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#86
May 17, 2017 at 05:59:02
I opened the C drive and clicked on Program Files and also Program Files (x86) then highlighted the programs that I wanted to copy, I then right clicked and chose "Send To" and chose the exterior hard drive that I wanted them to be placed in.
But I must point out, I had got into the habit of when I downloaded a program to the Downloads Folder, after installation, I removed it thinking that it was now of no use and would save space.
Oh, and obviously I have the original folders installed to the main drive C.after the installation.

I hope this helps.

message edited by westy


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#87
May 17, 2017 at 06:05:54
Ahh ok that makes sense and yes you will not be able to just copy those folders across to a fresh install of Windows.

Can I ask why you cannot download these again? I mean reinstalling windows doesn't really take that long, updates are fairly quick to come through, drivers are readily available, the whole process should really take a couple of hours.

Another thing I can suggest (I think someone else touched on it earlier) is to create either images of you drives or a clone. I use R-Drive image http://www.drive-image.com/Drive_Im... it is inexpensive and absolutely brilliant,

What I have done is, cloned every single one of my drives that is in my machine to other drives so if one fails I can just swap it out and the machine doesn't have a clue what just happened.

Of course there is a bit of incremental backups that you must perform (in my case I just recreate the entire image monthly) but on many occasions I have had disk failures and all iv had to do is swap the drive out and carry on. Maybe something worth considering.

From my experience (and I am no way an expert compared to the guys/girls above) if after all that has been suggested, if you still cannot boot then I don't think you will be able to fix this issue.

Anyways good luck with whatever you decide on doing.


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#88
May 18, 2017 at 06:14:28
If your computer is not opening to a blue "Choose an option" screen, see Step 7: Run Microsoft System Restore from recovery discs. Use Microsoft's "Refresh your PC" feature to reinstall Windows without affecting your personal files, apps, and many settings. On the Choose an option window

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#89
May 18, 2017 at 14:15:26
Hello, AlwaysWillingToLearn, sorry I am late getting back to you, I have been exploring the backup software link that you posted and trying to decide if I am capable of using it correctly this time, also, you said you clone with R-Drive, I have Macrium installed on my computer which is the one that I used to copy my hard drive with, but I botched it up, Macrium also is able to clone and I am wondering if this could be used instead of downloading R-Drive, I also read that it could only clone all the drive and not parts of it, on exploring the various backup programs on the web I came across.

Buy from Acronis

Powerful, feature-rich and easy to use, Acronis True Image drive partitioning and backup software for Windows is a solid option.

You can pick and choose the files and folders you want to backup if you don't need to back up the whole computer, and recovery options let you hand pick files if you don't need to recover everything too.

I was wondering if it was possible to clone my programs folder off my C Drive then re-install windows 10, and when that's up and running OK use the clone of my programs to put back on my new Windows, would the programs then be useable?


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#90
May 18, 2017 at 14:51:02
Hi Kirtiv, many thanks for your input, I don't know if it's the same as you are suggesting, but as I said in an earlier post, I don't know how, but messing around with setting I found myself re-installing Windows and the computer closed down and rebooted several times before putting up a window saying something like "installed Window 10" and my windows 10 ran quicker and better than I can remember, and also all my programs were intact but unfortunately it still would not Bootup without using the recovery CD that I made with Macrium.in fact when it started to download Windows I panicked and tried to stop it because I thought that I was going to lose my programs.


You Said.
If your computer is not opening to a blue "Choose an option" screen, see Step 7: Run Microsoft System Restore from recovery discs. Use Microsoft's "Refresh your PC" feature to reinstall Windows without affecting your personal files, apps, and many settings. On the Choose an option window

I could not find "Choose an option"screen Also see Step 7: and Use Microsoft's "Refresh your PC.

What I did find in Settings and then Recovery.

Under "RESET THIS PC not Refresh your PC or is that the same?
I clicked on this which gave me 2 options

1 KEEP MY FILES (Removes apps and settings but keeps your personal files)

2 REMOVE EVERYTHING (Removes files apps and settings)

I am more than sure that this is what I did by mistake earlier which certainly made my computer run more smoothly, but did not help the Booting problem, unfortunately, so I am still trudging around hoping for a quick miracle cure to the problem.


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#91
May 18, 2017 at 15:35:37
Re #89
You can't clone the Programs Files folder and expect the programs to work when you put them back. They have to be "installed", which sets up all the associated registry entries which will have gone. When you use a downloaded file it does all of that.

LATER EDIT:
You can of-course clone the HD because it contains everything. If you happen to have software issues then they would also be copied over too.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#92
May 19, 2017 at 00:23:06
Hi westy,

I cannot comment on either Acronis or Macrium as i have never used them. I have however used R-Drive Image in anger and absolutely can say it does what it says.

Just to expand on #91, i have to agree with Derek if you clone your drive now then you will not be able to reinstate your program files, it wont work.

If like me you have a separate drive for Windows and a separate drive for all your programs you could clone both these drives and reinstate them at a later date and everything will just work fine, but doing it now will not help.

My recommendation for cloning was so that, when you attempt your repairs, if something goes wrong or you delete something accidently, at least you can reinstate to where you are today, that way you can test and try things to your hearts content and know you can 'roll back' if necessary.


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#93
May 19, 2017 at 13:52:28
Many thanks again Derek for stepping in, as usual, I misinterpreted what alwayswillingtolearn was trying to say, as I have said earlier, I am willing to let things stand as they are instead of risking losing some of my programs, and hope a solution to the problem may come along at a later date, one of the things I am clinging on to is, the large update of windows that's due out soon, but as you kindly pointed out earlier it's not stable at the moment, so I will wait until the problems are all sorted out before I update, hoping that may solve the problem of booting, finger's crossed.

Regards.

John.


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#94
May 19, 2017 at 14:38:32
The large update (Creators Update) should come along fairly soon as part of Windows Update. Don't be tempted to try to get it before that or it is sure to still be buggy. There's another one coming later in year called "Fall Creators Update" - MS are not good with names LOL.

Always pop back and let us know the outcome - thanks


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#95
May 19, 2017 at 15:26:55
AlwaysWillingToLearn, thanks for spending the time trying to help me out of the problem, I must admit, I thought you may have solved my programs issue, but I had not grasped exactly what you meant, if some miracle pops up in the near future please let me know.

Regards.

John.


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#96
May 19, 2017 at 15:36:23
Hi Derek, I have only just picked this up.

The large update (Creators Update) should come along fairly soon as part of Windows Update. Don't be tempted to try to get it before that or it is sure to still be buggy. There's another one coming later in year called "Fall Creators Update" - MS are not good with names LOL.

That information is going to be very useful and I will certainly look out for it in the hope that it may solve my problems, also the "Fall Creators Update" gives me a second bite of the cherry.LOL

Sincere regards.

John.

message edited by westy


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#97
May 29, 2017 at 04:33:22
Hello again.
My apologies if I am doing wrong by posting this in this post, but I thought it may be classed as part of my ongoing problem.
As I have said in an earlier post, I ended up in deep trouble because I was unable to reinstall Windows from a Macrium backup that I had made because the files were corrupted,
So, even though my computer still has problems booting up without the rescue disk I decided to try again to clone my main C drive, so that if I had similar problems again I would a least have the opportunity to get it back to the same stage that I am in now.
Below are 2 screenshots that I have taken when trying to do a backup which has unfortunately failed again, and on a long shot I am wondering if this could have any bearing on my booting problem, I hope this does not sound silly!

Regards,

John.


http://i7.photobucket.com/albums/y2...


http://i7.photobucket.com/albums/y2...


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#98
May 29, 2017 at 08:08:46
First, the destination drive needs to be clear of any partitions if you are cloning the entire drive. Save any data and delete all partitions first, then select the entire drive, not just the partitions.
Second, You have a Western Digital Drive so you can download the free version of Acronis from the Western Digital site and use that to clone your drive. If you are planing on making the drive bootable then you need to clone the entire drive so you get the boot sector along with your C drive. Acronis will adapt the new partitions to the size of the drive so if the destination drive is smaller or larger, it will give you the option.
I used the WD Acronis program to clone my old SATA SSD drive to my new WD PCIe SSD drive and it boots perfectly. WD only requires that one drive to be theirs to use the software free of charge.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#99
May 29, 2017 at 08:31:15
Many thanks for all your information again Fingers, I will do what you advised.

Regards.

John.


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#100
May 29, 2017 at 09:32:30
QUOTEdelete all partitions first, then select the entire drive, not just the partitions.

By "Delete" you mean to remove them not just untick the boxes.?

message edited by westy


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#101
May 29, 2017 at 15:23:03
Remove the partitions completely, the new one(s) will be created as needed since a clone is a sector by sector copy of the old drive onto the new drive. Any partitions that are there will interfere with this.
When cloning a single partition to another single partition then you can leave the partition but when making a full bootable copy, then cloning the entire drive is the only way to go and the partitions are effecting the process.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#102
May 29, 2017 at 15:35:32
Many thanks for taking the time to explain it to me, Fingers.

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#103
May 30, 2017 at 02:52:46
Before I get banned from Computing.Net for wasting people's time answering questions that I should know!
Can I ask another question, please, below is a screenshot of Acronis telling me that if I clone my hard drive to my exterior drive everything on that drive will be removed.
I have 2 exterior hard drives, one is totally full and the one I need to use is a 1TB with 280 GB of photo's on there that I need to keep.
Do I need to purchase another hard drive to install the clone?

http://i7.photobucket.com/albums/y2...


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#104
May 30, 2017 at 21:05:39
You will need to copy them to somewhere else or purchase a new drive for this purpose.
Please note that having important pictures or other files on only one drive is not safe. The drive can die, be accidentally erased, external drives can be dropped, accidentally unplugged when active (damages file allocation tables), and attacked by virus, trojan, and encryption malware. just to name the more common problems. Always keep important files on two or more drives to be completely safe and three or more locations if you would be very upset if you lost them completely. Pick two or more of the following: Internal drives, external drives, DVD's, the cloud, multiple computers (note I did not list flash drives or SD cards because they fail too often).

You have to be a little bit crazy to keep you from going insane.


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#105
May 31, 2017 at 11:32:26
Quote.
You will need to copy them to somewhere else or purchase a new drive for this purpose.
Please note that having important pictures or other files on only one drive is not safe. The drive can die, be accidentally erased, external drives can be dropped, accidentally unplugged when active (damages file allocation tables), and attacked by virus, trojan, and encryption malware. just to name the more common problems. Always keep important files on two or more drives to be completely safe and three or more locations if you would be very upset if you lost them completely. Pick two or more of the following: Internal drives, external drives, DVD's, the cloud, multiple computers (note I did not list flash drives or SD cards because they fail too often.


Many thanks again, Fingers, for your reply and going into great detail of how to avoid the risk of losing photographs that are very precious to me and are irreplaceable.
I am off now to source a large capacity remote hard drive that is big enough to suit my needs.

My sincere thanks for all the help you have given to me.

Regards John.


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#106
May 31, 2017 at 22:16:38
You are quite welcome. I did pick up on the wording you used that the pictures were important to you so I added that warning and advice. Good luck.

You have to be a little bit crazy to keep you from going insane.


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#107
June 1, 2017 at 11:06:11
Many thank again, Fingers.

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