Win 7 to Win 10 USB Intel webcam anomally, why?

November 5, 2015 at 03:17:28
Specs: Windows 10 Pro, i7, 4 gig RAM
Hi all.
I have 2 inter changeable HDs, one has a clean installation Windows 10 and the other has a Win 7 upgrade to Win 10.

Now my question. The win 7 to 10 upgrade, my USB Intel camera works (I use it to Skype with) but the clean installation Win 10, the camera does not work.

I checked for a driver update but am advised that the best driver is already installed.

Hmm, is this a cleaver ploy by m$ to get me to spend more money? :)

Regards

"Thinking hurts my head that's why I live in West Australia"


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#1
November 5, 2015 at 09:41:41
Upgrades are always less likely to succeed then clean installs. I'm no big fan of some of MS's tricks but I doubt this is a ploy.

Presumably you installed Win 10 on this twice with each HD in the computer? If the upgrade was done on another machine that could account for problems.

If you are within the 31 days you could revert the upgrade back then have another go. Best remove the virus checker before upgrading again, or at least stop it running in real time. Another possibility is installing from a downloaded file (now you are registered).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
November 5, 2015 at 10:05:12
"I checked for a driver update but am advised that the best driver is already installed."

Don't rely on Microsoft's generic drivers, they work but usually with limited function. Go to the manufacturer's website of your camera and install the latest drivers from there.


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#3
November 5, 2015 at 12:01:49
Yes, it would be interesting to know if both installs are using the same webcam driver. You should be able to deduce this in Device Manager.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 5, 2015 at 15:29:12
Hi all.

Thanks for your response.

Both the drives/OS were made on the same PC, only the drives were interchanged to get the results.

It is the clean installation that is presenting the problem..

Details of the webcam are as follows:

Microsoft Corporation...model number unavailable.
LifeCam VX-3000
Driver date 2/12/72
Driver version 5.12.1.72

As yet I have not compared drivers between the 2 hard drives. I will do that when I next update both drives with the latest Windows update, which is about one month apart.

So the question still remains, same PC, same OS, so if it works on one, it should in all reality work on the other,assuming that the clean installation has in fact loaded the same driver when it recognized the camera as being connected, I will know in a couple of weeks.

Regards

"Thinking hurts my head that's why I live in West Australia"


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#5
November 5, 2015 at 16:22:29
Oops, sorry about my superimposition (screw up LOL).

Always pop back and let us know the outcome - thanks


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#6
November 5, 2015 at 17:05:59
I hate to be the bearer of bad news but there is no Windows 10 driver for your LifeCam VX-3000 webcam - the only drivers available is for XP and Vista. see link below

https://www.microsoft.com/hardware/...

i_Xp/Vista/W7/W10 User


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#7
November 5, 2015 at 17:34:25
The year looks odd in your #4 - old maybe but not "that" old.

I have the same webcam running on Win 8.1 64 bit and the details in Device Manager (just the Driver tab) are as follows:

Driver Provider: Microsoft
Driver Date: Wed 02/12/09
Driver Version 5.12.1.72

The date is in UK format so that is the 2nd December. I suspect we have the same driver and the date should have read 2009.

MS said the webcam was unsupported but it runs just fine so don't be too put off by not having the Win 10 drivers, older ones can sometimes work, as did those in situ after you did the upgrade.

Which did you do first, the upgrade or the clean install? Just wondering about the vague possibility that an MS Win 10 update came along between the two and blocked the camera.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
November 6, 2015 at 02:39:17
Hi Derek

Yep you are correct with the driver date. My flying fickle finger got out of control...Sorry about that, it should read 2009.

The answer to your next question, I made the upgrade from Win 7 Ultimate to Win 10 Pro first, then came the clean install.

Regards

"Thinking hurts my head that's why I live in West Australia"


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#9
November 6, 2015 at 09:40:45
"then came the clean install"
That knocks off my "new MS update" idea.

Always pop back and let us know the outcome - thanks


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#10
November 6, 2015 at 16:36:03
Just a thought.

If I could positively identify the driver for the camera on my 7- !0 update, copy it and paste/replace the driver on the clean install, I wonder would that work?

Regards

"Thinking hurts my head that's why I live in West Australia"


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#11
November 6, 2015 at 17:13:03
I think that idea has possibilities but often it is not easy to properly identify the driver. A number of files is usually listed in "Device Manager > Driver Details button". Keep notes and saves of any files that you delete or replace.

Always pop back and let us know the outcome - thanks


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