Solved Win 10 doest see my DVD/CD device

February 26, 2017 at 13:17:27
Specs: Windows 64
One solution I read on line to have my win 10 recognize my DVD/CD drive was to delete channels from the ide ata/atapi in device manager. I don't have any channels. My controller is a Standard Sata Controler. So now what do I do?

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✔ Best Answer
March 5, 2017 at 09:23:19
To be fair, it's probably not the lens but the laser assembly. I can't rule it out, and a cotton swab dipped in rubbing alcohol is cheap. Cheaper than the $60 Google tells me a replacement drive costs, at least.

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#1
February 26, 2017 at 14:09:56
Is this an internal or USB drive?

Does it show in "My PC" (drives)?

Was it after an Upgrade to Windows 10?

There are registry fixes - are you happy working in the registry?

Always pop back and let us know the outcome - thanks


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#2
February 26, 2017 at 21:23:15
Especially if this is a recent upgrade to W10 then reinstall the optical drives drivers from the mfg's web site.

You have to be a little bit crazy to keep you from going insane.


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#3
February 28, 2017 at 14:16:16
It's an CD/DVD optical drive (came with my Toshiba Satelite P55-A5312 laptop

It does show up in "My PC" and Device Manager

I've looked in the registry and chickened out when it came to adding a Dword. There is

one Dword there already.

I found several step by step fixes on YouTube, however it seems that most folks that

offer fixes on stuff, either don't speak very good English, or move so fast I miss a lot of

stuff. The ones that do speak English, sound like they auditioning for a Stand-up gig.


I'll try what Fingers suggested.

Thank you both.

Roses are red, violets blue. I'm a schizophrenic , and so am I.


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Related Solutions

#4
March 2, 2017 at 12:13:58
Is the problem that the disk isn't being read? If "My Computer" or "Computer" or File Explorer sees the drive, and assigns a drive letter, and you see it in Device Manager, what exactly is the issue? Wow. Long sentence...

I see you're a Styx fan. :)

message edited by beachyhbt


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#5
March 3, 2017 at 10:40:14
Hey Beach,
I've been Googling and YouTubing all week...nothing works. Guess I'll have to "Man-up" and hit the registry. I have an old Dell desktop that I also upgraded to Win 10, and the DVD/CD device works just fine...what the.....? Styx fan...who isn't?
Thanx for your interest.

message edited by ROLLYJS


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#6
March 3, 2017 at 11:16:32
Your post seemed to be saying "Win 10 doesn't see my DVD/CD device"

Your #3 says "It does show up in "My PC" and Device Manager"

That confused me a bit. Can you explain exactly where it is not seen? - thanks.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
March 3, 2017 at 22:01:03
I just discovered something new.. Some instructions on YouTube. It involves something in the CMD. This person claims the problem can be fixed , and it looked pretty promising, except for one thing. In DISKPART one is asked to enter CREATE PARTITION PRIMARY. Then enter ACTIVE. In his example, 2 partitions show up. I get only 1, the HARD DRIVE partition, so I can't do the rest of his solution...which I'm sure works.. On my partition page, it show CD-rom 0 cd(d)...no media. Looks like my cd-rom is broke... ya think?...even though my device manager says it's working fine. Sorry for the wordy response.
Oh yeah, what is " not seen" is the actual cd-rom drive...you know, the old "insert a disk in the drive" thingy.

message edited by ROLLYJS


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#8
March 4, 2017 at 06:22:38
Using Diskpart could be easily as risky as working in the registry.

Sorry to nag on but I want to be sure we tackle the right issue. Are you saying the drive itself (CD/DVD with a drive letter) is visible in "My PC" and "Device Manager" but when you pop a disk into it you then get the message "insert a disk in the drive"?

Or do you get this message as soon as you start the computer?

Your answer will make a difference to which way we go.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
March 4, 2017 at 07:33:21
Some harmless things to try:

Go to Device Manager. Expand out DVD/CD-ROM drives. Right click and select Uninstall. Restart computer (rather than shutting it down and starting it again). Note this will not permanently remove the driver. It will be found as new hardware after restart which sometimes fixes the problem. If at any time it asks if you want to delete Software do NOT let it - ignore any other warnings..

The other one you can try is to right click but this time select "Update Driver Software" and choose "Search automatically".

If no luck please give us the info requested in #8.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
March 4, 2017 at 13:07:38
"Are you saying the drive itself (CD/DVD with a drive letter) is visible in "My PC" and "Device Manager" but when you pop a disk into it you then get the message "insert a disk in the drive"?" YES

"Or do you get this message as soon as you start the computer? " NO

I cannot believe that since this problem is so prevalent among so many folks that upgraded to win 10, that someone, somewhere, somehow hasn't come up with solving this problem. I realize there are numerous releases of 10, and not all solutions known, apply for everyone, but come on MS folks.......

message edited by ROLLYJS


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#11
March 4, 2017 at 13:24:51
Done all that...several times, in fact. My latest venture is into the world of partitioning. Seems there is no space allotted for the cd-rom. There are 3 partitions 100% free. My partition experience goes back to Win 98, but I am reading a lot of stuff.
By the way, I never mentioned the cd-rom opens, closes and spins up any disk I put in (empty or with a program on it) just sayin'....

<i><b></b></i>
Just seeing what all those do-dads are at the under
"Follow Up" on this page...cool!



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#12
March 4, 2017 at 16:08:17
ROLLYJS: "Are you saying the drive itself (CD/DVD with a drive letter) is visible in "My PC" and "Device Manager" but when you pop a disk into it you then get the message "insert a disk in the drive"?" YES
[T]he cd-rom opens, closes and spins up

Without proof of the drive working outside of Windows, it sounds like the laser's bad. You could try a CD/DVD lens cleaning kit, but you'll probably have to replace the drive.

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#13
March 4, 2017 at 20:39:40
Thanx Razor I'm inclined to agree after all I've been through. It's just a little hard to believe that little piece of glass could cause such a big problem.
Thanks, again.
You are pretty sharp...bad pun you've probably heard many times, but I couldn't resist, ;-)

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#14
March 5, 2017 at 05:36:22
The symptoms do fit a hardware fault. It doesn't necessarily have to be a dirty lens though - there is scope for other hardware issues with the drive.

Maybe a USB external drive would be an option - they are not too expensive these days.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#15
March 5, 2017 at 09:23:19
✔ Best Answer
To be fair, it's probably not the lens but the laser assembly. I can't rule it out, and a cotton swab dipped in rubbing alcohol is cheap. Cheaper than the $60 Google tells me a replacement drive costs, at least.

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#16
March 5, 2017 at 10:22:28
Derek,
I was thinking that pulling out the drive and reseating it might be an option, as it is in so many other fixes. But you are probably right, and external player would be the cheapest way to go. As Razor points out, a new drive is $60 on Toshibas web site.
Thanks again

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#17
March 5, 2017 at 10:29:43
Razor,
I'll try the alcohol/swab thingy. Speaking of the laser assembly...should I be able to move it manually? I was able to move it from the start position all the way to its end position. Bad idea? Did I damage something more?

Appreciate your interest....thanks

My brother was an only child.


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#18
March 5, 2017 at 11:12:18
Typically the laser moves with a spindle drive, so you probably didn't do too much damage, but also you only really proved you can force it to move along the track. How much force that required might provide further information, but it tends to be moot since I can only find replacement drives, and not replacement parts for drives.

For the record, if there was no effort required, then yeah, the spindle drive is shot. If you used enough force to think something should have broke, then there might be some problem with the track.

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#19
March 5, 2017 at 19:51:19
ALAS !!! God lives!!! ...and Razor IS the sharpest. The damn CD-R is ALIVE!!! I cannot believe, after all the research and anguish I've been through, a cue tip and a little alcohol did the trick. I am forever in your debt, Razor. Thank you for not writing me off as a wierdo and big dummy.....although I probably am.

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