Why won't my HP envy 20 touchsmart pc start up

Microsoft Works 9
September 25, 2015 at 02:52:18
Specs: Windows 10
I can not gety HP envy 20 touchsmart to turn on or boot up. I have power but nothing shows up, not even the cursor. Idon't know what happened. I turn it on and it only has a blank screen, help?! Please!

message edited by Angelsdisguises

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September 25, 2015 at 03:37:55
When you start the machine up do you see the POST screen? if so tap the F8 key and see if you can boot successfully into Safe Mode.

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September 25, 2015 at 08:55:00
If you never ever see anything on the screen then it is about certain you have a hardware problem. There are many possibilities, including the screen and its connections. If you can try an external monitor on it this will help narrow things down.

Always pop back and let us know the outcome - thanks

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