Solved Why Is My Screen Black Before Logging In?

October 18, 2019 at 15:47:10
Specs: Windows 10
My ASUS ROG GL752V is displaying a black screen before even getting the chance to log in. I attempted to restore some settings prior to a Windows 10 update, and it has been displaying a black screen since. It turns on like normal, displaying the ASUS logo, and after that it's black (although the cursor appears when mouse is moved).

Ctrl+Alt+Del, Ctrl+Alt+Esc, the windows logo, or any other combination has not been successful. However, holding F2 when powering on did successfully bring up the BIOS screen. But I get lost as to what to do after that (or if that will even help).

Any idea what I can do to reboot this thing and get it to start up normally?

message edited by jwoodd

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October 18, 2019 at 21:30:26
✔ Best Answer
If you could get into Windows in even a limited way or safe mode and if you used System Restore then try again to an older date.
Since you cannot get into Windows proper then try some of these options:

You have to be a little bit crazy to keep you from going insane.

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October 18, 2019 at 23:06:46
If you are not able to do what is suggested on the web pages
that Fingers linked to, then I would ask if you see any error
message at boot-up. It might flash by so fast that you hardly
see it. You should see the normal message telling you what
key to press to get into the BIOS setup program. That message
might be very brief, too. Do you see it? Is it followed by any
kind of error message before the screen goes black?

Is the cursor you see when you move the mouse a blinking
underline at the left edge of the screen or the Windows mouse
pointer arrow?

If you can get into the BIOS setup program, can you change
the boot option to display more information, do more tests, or
give you a longer time to press the key for boot options? Some
computers don't have any of those options, but if yours does,
try turning them on as a first step toward finding the problem.
I suspect that an ASUS gaming computer might have options
like those.

Did you do anything to the BIOS settings before the problem?

-- Jeff, in Minneapolis

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October 19, 2019 at 08:19:53
What settings were you trying to restore and how?

Always pop back and let us know the outcome - thanks

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