why is a wireless internet connection no longer an option?

Hewlett-packard 15.4
August 30, 2017 at 14:08:07
Specs: Windows 10
I recently got my computer repaired to fix the keyboard but since getting it back I don't have the option to connect to a wireless internet source & the only option I'm given is an Ethernet. I have to take my laptop to classes & I need to figure out how to be able to connect to wifi again. ive tried everything, wifi isn't even an option anymore. should I send it back for another repair?

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#1
August 30, 2017 at 14:09:45
Make and model would be most useful here... as a start.


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#2
August 30, 2017 at 16:44:37
On laptops there is often a key which switches on WiFi but you've haven't told us what you've got.

Always pop back and let us know the outcome - thanks


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#3
August 30, 2017 at 18:13:54
Several things could have gone wrong.

- as Derek pointed out, there may be a specific key (or keys) that need to be pressed to re-enable the wifi. Since the keyboard was just replaced, it's seems very likely that is what the problem is.
- the repair shop may have disconnected the wires to the wifi card when fixing the keyboard & forgot to reconnect them.
- the wifi drivers may need to be re-installed.

I suggest you check Device Manager to see if the wireless card is listed under Network Adapters. If you don't know where that is, just click the Start button & type "Device Manager" in the search box.


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#4
August 31, 2017 at 18:27:15
If you want to avoid further repair costs, you might want to consider a USB WiFi adapter. They're relatively cheap ($15 to $40 for a decent one) and work better than most built-in adapters. Of course you'll have to have an available USB port.

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#5
September 1, 2017 at 00:01:22
You may get some resolution by returning to the repair shop andasking them to re-enable wifi. Remind them that it was working prior to their attention, so please ensure it is again - and at no cost to you. Generally any decent repair shop gives a warranty, and equally ensures that things which were ok when they started to work on whatever, are still ok afterwards?

message edited by trvlr


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#6
September 3, 2017 at 10:22:03
Who replaced the keyboard? Maybe the person who did had to remove the wi-fi card. Maybe they forgot to plug it in or it is not in all the way? Also try the other suggestions switch and drivers. Be careful do not let the person charge you again because if it was not in good that is their fought and they could be scamming you.

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