Solved why does printer print blank page rather than word doc

August 3, 2019 at 15:23:30
Specs: Windows 10
Pixma MG5750 Test page prints OK but when I try to print a Word document i get a blank page Ink supply is good

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#1
August 3, 2019 at 15:59:18
✔ Best Answer
5 Solutions when Word Prints Useless Blank Pages
https://www.datanumen.com/blogs/5-s...

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#2
August 3, 2019 at 20:33:25
Check the color of the type in Word, if it is set to white then you see nothing.
Check the print settings after telling Word to print the document, you may find something unusual set or check box checked.

You have to be a little bit crazy to keep you from going insane.


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#3
August 3, 2019 at 21:22:50
Fingers could be on to something, it could be a formatting issue or setting in Word causing the issue.

Launch Notepad in Windows and try to print from that. Notepad is very basic and has minimal formatting that could interfere with printing.

If it prints from Notepad then you know it could be a format issue with Word. If it doesn't print, go to your printer manufacturer's website and see if they have updated drivers for your printer.


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#4
August 4, 2019 at 00:44:55
Thank you for your suggestions. Have checked Word font colour which is black. Tried printing something in Notepad but still produces a blank sheet which tends to show it is not a Word setting that is giving the problem. Excel will not print but pdf did print??

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#5
August 4, 2019 at 04:50:26
Long shot... and no clear logic to it either...

Re-install the printer from scratch...

It “might” just be a driver issue, although that it prints Excel ok(?) and that’s part of the office suite, there might an issue between the driver and Word (damaged dll etc.?) and re-install may resolve it?

Do you have Power Point and/or Outlook installed as well? If so do they print ok?


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#6
August 4, 2019 at 05:02:47
An even longer shot is to turn off the printer and unplug it for a few minutes.

Always pop back and let us know the outcome - thanks


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#7
August 4, 2019 at 14:42:29
Probably reply #5, uninstall the printer, (devices and printers), uninstall the print software (programs & features). download the latest driver or software suite and reinstall from there. For scratch printer install, most recommend unplugging USB cord if connected via USB to prevent Windows from selecting a driver for you. The software will tell you when to plug it in.

You have to be a little bit crazy to keep you from going insane.


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#8
August 5, 2019 at 04:38:17
I'm very grateful for the helpful comments. I have tried the traditional IT answer of switch it off, wait and switch on again but with no good result. Uninstalling and re-installing is a little daunting and time consuming; I will have to do some more investigation to understand just how to do that. It is wifi conectedd to my laptop, no cable is involved.

As always, these problems arise when you need to accomplish something (in this case, print a document) immediately. I have found an intriguing work around. I emailed the file to myself via gmail, and was able to print a preview of the Word doc without downloading it. However, the downloaded file would not print.

I will explore the various suggestions more thoroughly when time permits, but thank you so much for your time and expertise.


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#9
August 5, 2019 at 05:39:32
Do you have a lan/ethernet connection available when you re-install the drivers? Usually the better path at that time; after you have installed the basic usb drivers as per standard instructions.

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#10
August 12, 2019 at 02:01:18
My thanks to all who responded with your helpful comments. I have resolved the problem which turns out to have been a black ink cartridge problem after all. The printer was showing it as operational but actually it was empty. the nozzle check print seemed ok but I did not realise that it was completely missing the black ink sections, Doh!! The printer was printing Word docs as became clear when I printed a document with coloured text. So apologies for wasting your time but thanks again for your support.

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#11
August 12, 2019 at 02:05:11
Thanks for update. Useful discovery on your part which may prove useful to someone else in the future...

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