Why does my computer do this?

November 24, 2018 at 15:01:16
Specs: Windows 10, 4
Started yesterday and has only occurred a few times..so when I was watching a movie after about 10 mins in it froze, same when I was watching a video(its like if I don't move the mouse the computer will freeze). Playing a Game I left computer for about 10 mins come back its frozen. I'm on home screen idle on my phone and after about 10 mins it just shuts off and turns back on to log in. I'm playing game leave and come back, computer had shut off and turn back on to log in. I'm really confused of what's happening and Its very annoying. Can anyone help me

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#1
November 24, 2018 at 16:00:57
power settings, set sleep-mode time from 10min to never

i5-6600K[delid]@4.8GHz/4.4GHz@1.424v LLC=6 | 2x4GB Crucial-DDR4-2133CL15@14-14-14-30 1T 2800MHz@1.37v
MSI Armor RX 570 4GB@1410Mhz core@1.2v/1920MHz


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#2
November 27, 2018 at 21:51:54
It could be a failing hard drive, a virus or other malware. It could be failing capacitors on the motherboard. You can check the temps.

To check your hard drive, run chkdsk and let it check for bad sectors.
To check for malware, boot to Safe Mode and do a full system scan.
To check capacitors, remove the cover and look for swollen and/or leaky ones.
To check for corrupt system files, go to the command prompt and issue the command: sfc /scannow.
Finally if all else fails, you can check the rather cryptic system event log. To do that, click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.

To prevent other problem by the frequent freeze or dead computer, I advise you to back up your computer regularly before hand.

To save time and work, try automatic backup.
https://www.minitool.com/backup-tip...

Hope this info helps you.


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#3
November 28, 2018 at 16:00:07
So i didnt know how to do most of the things you said but I did the event viewer thing and found tons of errors and warnings and few critical...what do i do with this info?

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#4
November 28, 2018 at 16:06:32
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly"...i looked and this is the crit message that is most likely the message in response to my shutdowns and freezes

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#5
November 28, 2018 at 16:29:14
chkdsk:
The Windows Key and 'R' key will bring up the Run box, type: chkdsk and OK it. The system will tell you that it can run it at restart or similar, OK this and restart it from there.

To scan for Malware:
Download and run these:
https://www.malwarebytes.com/mwb-do...
and:
https://downloads.malwarebytes.com/...
Save the logs and Copy/Paste them in individual replies here for review.

You have to be a little bit crazy to keep you from going insane.


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#6
November 29, 2018 at 19:47:29
Perform the following troubleshooting methods:

Method 1:

Set the computer to clean boot state and then check if this fixes the issue.

To set the computer in clean boot, follow the steps from the link: http://support.microsoft.com/kb/929135

Note: After checking in clean boot, follow step: 7 from the article to reset the computer to normal boot.

Method 2:

Perform System File Check to fix the corrupted system files and then check how it works.

Refer the link http://support.microsoft.com/kb/929833 to perform System File Check.

Note: It may ask for windows DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

Method 3:

If that doesn’t work, I would suggest you to perform a System Restore to the previous point when it was working fine.

message edited by Piter


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