Solved Why does black screen and the date ?

June 6, 2016 at 00:39:34
Specs: Windows 10, i5/4gb
Hi,


I am a newbie here and looking for some help. Last night I was hit with some spamware/adware etc.... (My Kaspersky was switched off) With Malwarebytes and Kaspersky all finally up and running but it has left me with some residual problems.

1. When I switch my computer on and log in I get a black screen and the only way I can get access (found this on search on my tablet last night) - is to open task manager and enter explorer.exe and then my full profile with desktop icons opens up...

2. The date on my computer is incorrect (I don't know if this connected to the above. It is basically an hour forward - although the time zone is set correctly as London etc.

Can anyone advise how I can 1) get the start up to work correctly and 2) get the time date set correctly

ps... and I get adsforeverybody popping up from time to tim.. (that's new)

Many thanks


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#1
June 6, 2016 at 00:46:49
Have you run a full scan with Malwarebytes and Kaspersky? if not then update them and run a full scan. I would also recommend running SuperAntiSpyware - free edition

http://www.superantispyware.com/dow...

run a full scan.

Also download and install CCleaner - free version
https://www.piriform.com/ccleaner/d...

Run the cleaner
You can also check all the software that is being loaded with windows, see if you need them all, or if anything looks suspicious (you can disable them)

Im no expert here so please wait for someone who can guide you a lot further..



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#2
June 6, 2016 at 05:10:33
✔ Best Answer
Run in this order (all three safe, free to use, and regularly recommended here):

Adwcleaner

http://www.bleepingcomputer.com/dow...

Junkware Removal Tool (JRT)

http://www.bleepingcomputer.com/dow...

JRT installs to the desktop, from where you run it. It opens into a small dos style window; follow instructions therein. It will reboot the system as part of its processing.

Malwarebytes (free edition)

http://filehippo.com/download_malwa...

Retain any logs generated for possible look-see/advice...

Install each utility using the custom/manual option - NOT the proffered/default automatic option. Watch for and uncheck any pre checked boxes - other than the "one" for the utility itself. That way you avoid all manner of unwanted stuff, which you neither need nor want - and much is true PIA to eradicate.

Know nothing of Superantispyware, but ccleaner is another safe freebie to run (as per "alwayswilling..."). Each util finds similar items to the others; and occasionally looks for one or two specific to itself.

message edited by trvlr


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#3
June 6, 2016 at 05:53:04
Hi trvlr,

iv used SuperAntiSpyware for years and its helped me clean many computers. It was recommended to me here and has proved very useful. It has some useful tools such as detection of PUPs, the ability to delete files or folders that you cannot delete manually for whatever reason. There is also a deeper scan mode for heavily infected machine, I'd recommend it, its never caused an issue and in fact has been extremely helpful resurrecting computers that I would have given up on.



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#4
June 6, 2016 at 10:45:39
Hi "always..." Thanks for the comments re' Superantispyware... Useful to have another (free...?) utilty to suggest when required.

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#5
June 6, 2016 at 11:50:00
Yup absolutely free and absolutely brilliant too 😊

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