Solved Why does Acer computer starts then goes blank

December 26, 2015 at 12:22:20
Specs: Acer
It is wireless connected was working then blank screen. The wireless mouse is showing the green light but no green light for the computer. Before there was a green light on.

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#1
December 26, 2015 at 12:30:13
I can't power off so switch off power source. On restarting it gets as far as the Windows logo then goes blank. The tower is on blue lights flashes ocasionally but screen remains black.

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#2
December 26, 2015 at 13:22:44
When it boots up press F8 - after the initial "splash" screen has appeared; and see if you can get into safe-mode? If F8 works you should see a menu on a dos style screen listing various options. Try Last know good config first; and if it doesn't allow then try safe-mode.

You may have to press F8 a few times in order to get to the menu screen as above...

Is there anything on the system at present (personal files, photos, music, etc.) that wouldn't like to lose? If so post back and we can suggest a few options as to how to regain access to them and save those files; even thought the system won't boot etc. Then one can set about resolving the problems as exist; safe in the knowledge that all those precious personal files are safe elsewhere.

Also what is the actual model of your Acer?

Did you install "anything" the last time the system worked K?

message edited by trvlr


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#3
December 26, 2015 at 14:57:41
✔ Best Answer
You could try discharging the motherboard, which at odd times can unstick things, like this:

Turn off and disconnect power. If it's a laptop remove the battery too. Now hold the Power Off/On button down for at least 20 seconds. Re-assemble and hope you are one of the lucky ones.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
December 26, 2015 at 15:17:30
Hi Derek
Thanks you very much. I did exactly what you said, and I guess I was one of the lucky ones because all is now working.
Thank you again
Convent27

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#5
December 26, 2015 at 15:24:22
Thanks for replying Trvir but as Derek's solution was easier I tried discharging the motherboard and I am so happy it was successful.
Convent27

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#6
December 26, 2015 at 15:33:07
Good to hear. Hope it lasts but pop back if you should hit any more trouble.

Always pop back and let us know the outcome - thanks


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#7
December 26, 2015 at 16:23:26
Good to hear it's all OK again. That tip from Derek (simple though it is) does work on many an occasion - and well worth to try.

At this time it would be wise to start to duplicate all your personal files off the system entirely. Typically to dvd, but an external hard drive too is nice(r). Regularly update them too; and ideally add to the duplicates each time you make a new file? Then - should problems arise and you aren't able to restart the system, for whatever reason - those personal files are safe...

message edited by trvlr


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