Solved Why did computer load Windows 7, when system was Windows 10?

January 13, 2017 at 14:40:27
Specs: Windows 7
The computer (Windows 10 - Toshiba Laptop Satellite) would not come on. I disconnected power for about 10 minutes. When I re-connected power, Windows 7 downloaded . E-mail (Windows Live Mail) is still there, but nothing else, Is there any way I can get Windows 10 back? Also, the printer (HP Photosmart C4780) would not work. In "Devices and Printers", it shows a HP Photosmart C4700 Series as a Storage Device, not in the printers. It shows a fax machine as the default printer. I do not have a fax machine. Any ideas? Thanks.

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✔ Best Answer
January 15, 2017 at 12:20:12
That's good to hear - sounds like your Win 7 installation is not in too bad a shape after all.

I can't really suggest any safe way to get Win 10 back because I don't know how it got on there in the first place. If it was before 29 July 2015 then it could not have been the normal free upgrade. Maybe it was a preview version or something. I wonder why it reverted to Win 7 after so long. Maybe MS were not happy with it for some reason.

If I suggest you reload Windows 10 from a download then that's OK provided MS recognise it as legit (which they do if it previously went through the normal free upgrade procedure). If not you would end up having to pay for it.

There are still ways, it seems, to get the free upgrade - see here:
http://www.howtogeek.com/272201/all...
However, in the circumstances whatever you do except sticking with Windows 7 caries some risk and I can't vouch personally for using any of the suggestions in the link above. Also note that the link was dated 22 Sep 2016 so anything could have changed since then.

So, in summary, you either take a chance or stick with it - sorry I can't be more definite.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
January 13, 2017 at 15:11:18
Was the computer upgraded from Windows 7 to 10, if so when? It would be hard to know how this could happen otherwise. If so Windows 10 would have already have been registered with MS so you should be able to install it again from a download.

It is a most unusual symptom .

Always pop back and let us know the outcome - thanks


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#2
January 13, 2017 at 16:24:05
Yes. The computer originally had windows 7. I'm not sure of exactly when the upgrade was done, but it was several years ago. How would I go about contacting MS?

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#3
January 13, 2017 at 16:53:11
Upgrades to Windows 10 did not happen until 29 July 2015. If it was before that it was not the official free upgrade.

So it all depends on your answer. If it was the official free upgrade then this is the way forward:
https://support.microsoft.com/en-gb...

If it was something else then there could still be a way to get the free version so let us know.

MS would have no interest in this unless you are seeking your help from them to fix the computer, which of course they would charge you for.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
January 13, 2017 at 17:21:03
Hmmm. Seems like longer ago than that, but the upgrade is something my husband did, and sadly, he passed away last May, and since then I have been using this computer. I do know that is was a free version. I don't really mind windows 7, if I could just get the printer to work.

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#5
January 13, 2017 at 17:51:05
Well, you could right click the Printer in "Devices and Printers" and see if there is a troubleshoot option.

Otherwise I can only suggest you go to HP and download / install the latest Windows 7 driver. See here (second item down):
http://support.hp.com/us-en/product...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
January 13, 2017 at 18:11:35
I tried right clicking the printer icon earlier. The properties showed the printer as a storage device?? There was a troubleshooting option, and it searched for the problem, but that told me the driver wasn't installed and asked me if I wanted to fix it. When i clicked that, it went back to telling me the driver wasn't installed again. Regarding your suggestion to go to hp, I only see one item. Is that the correct one?


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#7
January 13, 2017 at 18:25:56
If it says for Window 7 then it should be OK and will automatically show 32 or 64 bit version as appropriate. I can't go there and look at it because it only shows what is appropriate for this computer (windows 10 64 bit). You could try copy/pasting the details (text) on here although it might look a tad messy.

Always pop back and let us know the outcome - thanks


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#8
January 13, 2017 at 18:51:48
More issues.......I tried that link earlier. It is for Windows 7, 64 bit. It leads me to the option of downloading the driver, but when I click on "Download", I get a window saying it is being downloaded to my computer, but then another window pops up & says:
This webpage is not available
The webpage at http://ftp.hp.com/pub/softlib/softw... might be temporarily down or it may have moved permanently to a new web address.
Here are some suggestions:
Reload this web page later.
Error 7 (net::ERR_TIMED_OUT): The operation timed out.

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#9
January 13, 2017 at 19:27:53
If you go to your response #8 above and single left click on the link which shows just after "The webpage at", does it then offer the download file? If so SAVE it somewhere (in downloads maybe) then double click the saved file to install the driver.

Gotta vanish for a few hours - will be back eventually (definite).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
January 13, 2017 at 19:54:00
No. Just got the same message that webpage is not available. I have to quit for tonight. Will continue tomorrow. Maybe I can get the webpage then. Thanks for all your help!

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#11
January 14, 2017 at 07:25:17
OK. Why I suggested going to the link on here is that when I do so I get the download file. Seems the printer issue is not the only one and that your Windows 7 has some corruptions.

If you want to continue with the file go to the same webpage on another computer then download the file and Save it onto that instead. It can then be transferred to this one using a flash drive. Double click it on this computer and it should install.

Always pop back and let us know the outcome - thanks


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#12
January 15, 2017 at 11:47:24
I am happy to report that the printer is up and running now. Yesterday, I went to www.hp.com, and eventually got to the same page that I had tried before, but this time, I was able to download the printer software and driver. (No message that webpage was not available). The printer now shows on the "Devices & Printers" window as the default printer. Yeah! I have tested it several times, and all is well. Now if there is someway I can safely get Windows 10 back, that would be great, but I am getting along ok with 7. Any ideas?

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#13
January 15, 2017 at 12:20:12
✔ Best Answer
That's good to hear - sounds like your Win 7 installation is not in too bad a shape after all.

I can't really suggest any safe way to get Win 10 back because I don't know how it got on there in the first place. If it was before 29 July 2015 then it could not have been the normal free upgrade. Maybe it was a preview version or something. I wonder why it reverted to Win 7 after so long. Maybe MS were not happy with it for some reason.

If I suggest you reload Windows 10 from a download then that's OK provided MS recognise it as legit (which they do if it previously went through the normal free upgrade procedure). If not you would end up having to pay for it.

There are still ways, it seems, to get the free upgrade - see here:
http://www.howtogeek.com/272201/all...
However, in the circumstances whatever you do except sticking with Windows 7 caries some risk and I can't vouch personally for using any of the suggestions in the link above. Also note that the link was dated 22 Sep 2016 so anything could have changed since then.

So, in summary, you either take a chance or stick with it - sorry I can't be more definite.

Always pop back and let us know the outcome - thanks

message edited by Derek


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